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Strava is down this morning for many users after major update

Major outage for fitness activity tracking app after launch of new interface

Strava is down for many users this morning after a major update to the popular fitness tracking app including, as we reported on yesterday, a new interface.

> New look incoming to Strava’s app layout

The new features aim to make the app easier for athletes to use – but many took to Twitter this morning to say that they could not access Strava or upload activities.

A straw poll of road.cc staff found that none of us seem to be experiencing an issue with the app, but that’s certainly not the case for many others.

One Twitter user who works in systems administration for a bank suggested that Strava is still working for those who have not installed the new version yet, with another wondering whether the number of people trying to update the app at the same time had overloaded the company’s servers.

A variety of error messages have apparently been received by users of the service, with some being notified that there has been a data leak and advised to change their password.

Others have found that they cannot upload their data through the new interface.

The Strava Support account on Twitter has not yet posted regarding the problems encountered by many users this morning, nor has there been any news on the main company Twitter feed; if you have experienced issues with the app today, let us know in the comments.

In common with any tech-based business, Strava has experienced major outages before – including one in January 2019 that left many users wondering whether the bike rides they had just completed but couldn’t upload to the app had happened at all.

> Strava is down – and some people are wondering if their bike rides happened today

More serious was the ransomware attack suffered by Garmin last year which targeted its Garmin Connect website and left users unable to upload their data.

The company reportedly paid a multimillion dollar sum via ransomware negotiation specialists  to hackers Arete IR to the hackers – believed to be the Russia-based group, EvilCorp – who had taken its services offline.

Simon has been news editor at road.cc since 2009, reporting on 10 editions and counting of pro cycling’s biggest races such as the Tour de France, stories on issues including infrastructure and campaigning, and interviewing some of the biggest names in cycling. A law and languages graduate, published translator and former retail analyst, his background has proved invaluable in reporting on issues as diverse as cycling-related court cases, anti-doping investigations, and the bike industry. He splits his time between London and Cambridge, and loves taking his miniature schnauzer Elodie on adventures in the basket of her Elephant Bike.

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