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Garmin Connect is having a major outage for the second time in six weeks

Following July’s ransomware attack, many site features are down again – see our Strava workaround

Garmin Connect is down again as a result of an outage, which the company says is “due to an issue with one of our providers” – just six weeks after a ransomware attack caused a temporary suspension of the service.

According to the status page on the Garmin Connect website, the latest outage also affects a number of other online services, as shown below.

Garmin system status.PNG

It is not known at this stage whether the attest outage is down to an attack by hackers, as the one in late July was, although reports that it may be linked to problems at US-based telecoms company Century Link, which has also affected users of websites including Hulu and Amazon.

That previous outage is believed to have been the work of the Russia-based Evil Corp hacking group, using malware called WastedLocker ransomware attack. He hackers were reported to be demanding $10 million.

> Garmin ransomware attackers said to be demanding $10 million

As with July’s outage, today’s is proving frustrating for people who are unable to sync their activities to services such as Strava, so here’s our guide to how to work around the issue.

While many features on Garmin devices cannot currently be used, data saved on them has not been lost.

Rides recorded on a Garmin smartwatch or bike computer will remain on your device unless you delete them.

They can also be posted to services such as Strava manually by connecting to a computer via USB, downloading the .fit file from the activities folder, and then uploading it from the computer to the website.

On Strava, there's an option to upload activities manually from a drop-down menu that appears on the top right on the desktop site, and on the top left on their mobile app.

You can find more detailed instructions on the Strava website.

Simon joined as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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RoubaixCube | 3 years ago

Maybe the hackers figured that since Garmin paid up the first time. That they would come back for the 'second half' of the ransom 

cdamian | 3 years ago
1 like

Might be related to a Cloudflare outage that is going on and also affecting other sites.
If this is true then it is just annoying, but not quite as bad as the last time.

hawkinspeter replied to cdamian | 3 years ago
1 like

That sounds likely to me as well and not really something that Garmin can do anything about.

Top link on HackerNews at the moment is "Level 3 Global Outage"

From what I can glean, it's likely something to do with CenturyLink (Level 3 is part of CenturyLink):

billymansell | 3 years ago

Whatever the problem is it's not on the scale of the previous complete outage as it's been fine for me all day so I imagine it'll be working for some others as well.

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