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Garmin Connect is having a major outage for the second time in six weeks

Following July’s ransomware attack, many site features are down again – see our Strava workaround

Garmin Connect is down again as a result of an outage, which the company says is “due to an issue with one of our providers” – just six weeks after a ransomware attack caused a temporary suspension of the service.

According to the status page on the Garmin Connect website, the latest outage also affects a number of other online services, as shown below.

Garmin system status.PNG

It is not known at this stage whether the attest outage is down to an attack by hackers, as the one in late July was, although 9to5mac.com reports that it may be linked to problems at US-based telecoms company Century Link, which has also affected users of websites including Hulu and Amazon.

That previous outage is believed to have been the work of the Russia-based Evil Corp hacking group, using malware called WastedLocker ransomware attack. He hackers were reported to be demanding $10 million.

> Garmin ransomware attackers said to be demanding $10 million

As with July’s outage, today’s is proving frustrating for people who are unable to sync their activities to services such as Strava, so here’s our guide to how to work around the issue.

While many features on Garmin devices cannot currently be used, data saved on them has not been lost.

Rides recorded on a Garmin smartwatch or bike computer will remain on your device unless you delete them.

They can also be posted to services such as Strava manually by connecting to a computer via USB, downloading the .fit file from the activities folder, and then uploading it from the computer to the website.

On Strava, there's an option to upload activities manually from a drop-down menu that appears on the top right on the desktop site, and on the top left on their mobile app.

You can find more detailed instructions on the Strava website.

Simon has been news editor at road.cc since 2009, reporting on 10 editions and counting of pro cycling’s biggest races such as the Tour de France, stories on issues including infrastructure and campaigning, and interviewing some of the biggest names in cycling. A law and languages graduate, published translator and former retail analyst, his background has proved invaluable in reporting on issues as diverse as cycling-related court cases, anti-doping investigations, and the bike industry. He splits his time between London and Cambridge, and loves taking his miniature schnauzer Elodie on adventures in the basket of her Elephant Bike.

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