Garmin Connect is down again as a result of an outage, which the company says is “due to an issue with one of our providers” – just six weeks after a ransomware attack caused a temporary suspension of the service.
According to the status page on the Garmin Connect website, the latest outage also affects a number of other online services, as shown below.
It is not known at this stage whether the attest outage is down to an attack by hackers, as the one in late July was, although 9to5mac.com reports that it may be linked to problems at US-based telecoms company Century Link, which has also affected users of websites including Hulu and Amazon.
That previous outage is believed to have been the work of the Russia-based Evil Corp hacking group, using malware called WastedLocker ransomware attack. He hackers were reported to be demanding $10 million.
> Garmin ransomware attackers said to be demanding $10 million
As with July’s outage, today’s is proving frustrating for people who are unable to sync their activities to services such as Strava, so here’s our guide to how to work around the issue.
While many features on Garmin devices cannot currently be used, data saved on them has not been lost.
Rides recorded on a Garmin smartwatch or bike computer will remain on your device unless you delete them.
They can also be posted to services such as Strava manually by connecting to a computer via USB, downloading the .fit file from the activities folder, and then uploading it from the computer to the website.
On Strava, there's an option to upload activities manually from a drop-down menu that appears on the top right on the desktop site, and on the top left on their mobile app.
You can find more detailed instructions on the Strava website.
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4 comments
Maybe the hackers figured that since Garmin paid up the first time. That they would come back for the 'second half' of the ransom
Might be related to a Cloudflare outage that is going on and also affecting other sites.
If this is true then it is just annoying, but not quite as bad as the last time.
That sounds likely to me as well and not really something that Garmin can do anything about.
Top link on HackerNews at the moment is "Level 3 Global Outage" https://puck.nether.net/pipermail/outages/2020-August/013187.html
From what I can glean, it's likely something to do with CenturyLink (Level 3 is part of CenturyLink): https://twitter.com/CenturyLink/status/1300089110858797063
Whatever the problem is it's not on the scale of the previous complete outage as it's been fine for me all day so I imagine it'll be working for some others as well.