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TfL admits Boris bike overcharging

Refunds to be made to "couple of thousand" users of Barclays Cycle Hire Scheme affected...

Despite the credit crunch, London remains one of the financial capitals of the world, but some people who have signed up to the city’s Barclays Cycle Hire Scheme, launched last month, may be forgiven for opening their statements from Transport for London (TfL) with the same trepidation they reserve for their bank statements with the news that many have been overcharged for their use of the capital’s new Boris Bikes.

According to BBC News, TfL has admitted that a "couple of thousand" of the 40,000 cyclists who have so far signed up for the scheme have been incorrectly billed amounts ranging from £1 to £10.

A spokeswoman for TfL said that people who had been overcharged had been contacted and that any money they had overpaid would be refunded.

"Steps have been taken to ensure this error does not happen again and we apologise for any inconvenience this may have caused," she added.

Cyclist pay a fee starting at £1 a day to access the scheme, with the first half hour of using a bike free of charge, the cost thereafter varying depending on the length of time the bike has been used.

 

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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