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TfL admits Boris bike overcharging

Refunds to be made to "couple of thousand" users of Barclays Cycle Hire Scheme affected...

Despite the credit crunch, London remains one of the financial capitals of the world, but some people who have signed up to the city’s Barclays Cycle Hire Scheme, launched last month, may be forgiven for opening their statements from Transport for London (TfL) with the same trepidation they reserve for their bank statements with the news that many have been overcharged for their use of the capital’s new Boris Bikes.

According to BBC News, TfL has admitted that a "couple of thousand" of the 40,000 cyclists who have so far signed up for the scheme have been incorrectly billed amounts ranging from £1 to £10.

A spokeswoman for TfL said that people who had been overcharged had been contacted and that any money they had overpaid would be refunded.

"Steps have been taken to ensure this error does not happen again and we apologise for any inconvenience this may have caused," she added.

Cyclist pay a fee starting at £1 a day to access the scheme, with the first half hour of using a bike free of charge, the cost thereafter varying depending on the length of time the bike has been used.

 

Simon has been news editor at road.cc since 2009, reporting on 10 editions and counting of pro cycling’s biggest races such as the Tour de France, stories on issues including infrastructure and campaigning, and interviewing some of the biggest names in cycling. A law and languages graduate, published translator and former retail analyst, his background has proved invaluable in reporting on issues as diverse as cycling-related court cases, anti-doping investigations, and the bike industry. He splits his time between London and Cambridge, and loves taking his miniature schnauzer Elodie on adventures in the basket of her Elephant Bike.

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