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Video: TfL apologises to cyclist after bus driver calls him a “knob” following close pass

Insult thrown shortly after driver had cut in on cyclist – who caught incident on film - on Croydon High Street

Transport for London (TfL) has apologised to a cyclist after a female bus driver called him a “knob,” with the incident recorded on the rider’s helmet camera.

The incident, involving a number 119 bus operated by Metroland, took place on Katharine Street, Croydon, a little after 2pm on Saturday 12th April.

Footage uploaded to YouTube by user 4ChordsNoNet shows that the bus had cut in on him shortly beforehand on Croydon High Street.

Catching up with the bus, he stopped alongside the driver and asked: “Why did you overtake me there?”

The female driver replied: “I could get past you easy.”

“You were that close to me,” said the cyclist as he rode off.

As he did so, the driver shouted after him: “You know when you nearly killed the old bloke at the Swan & Sugar Loaf [a former pub in South Croydon – ed]? You knob.”

On the video, 4ChordsNoNet adds: “She knows that she’s being filmed, she’s in a liveried vehicle, yet she still decides to ‘have a go’ at me.”

In the ‘About’ section of the video’s page on YouTube, he says:

I contacted both TfL and the bus company direct with regard to this incident. The Depot manager came back the same day and confirmed that this standard falls far below what is expected of their drivers and that he would be speaking to the driver in question.

I am happy with this and have edited the video, blurring out the driver's face. The original video is now unlisted and will be deleted when I have heard back from TfL.

That reply from TfL read:

Thank you for your email of 15 April 2014 about a bus driver on route 119. I understand how you must have felt after this experience and appreciate your concern. Please accept my apologies.

The safety of our passengers and other road users is of paramount importance to us. It is essential that London's bus drivers promote a positive image of London Buses, as well as operating their bus safely and competently.

London's bus drivers receive comprehensive training which includes Customer Services and poor driving standards are unacceptable. In the instance you described, it would appear those training were not put into use. I have made Metrobus aware of your complaint and can assure you appropriate action will be taken.

I hope this incident does not change confidence in us and high standard you have always held our service. We work hard to maintain high standards and are confident the vast majority of London bus drivers do an excellent job. Passenger feedback is extremely valuable and I am grateful to you for bringing this to our attention.

In a reply to a comment to the video, 4ChordsNoNet said: “I've emailed the same depot before when I complimented one of their drivers on his exemplary driving, and I believe that they will take this incident seriously.

“I imagine that the depot manager will give them a right royal bollocking.”

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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56 comments

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Joeinpoole replied to NeilXDavis | 10 years ago
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NeilXDavis wrote:

Doesnt look that bad to me...as mentioned why not take some speed off as the bus passes, I would....the initial pass distance is fine.

Share the road...

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Cyclists do not have a mandated right to cycle at maximum speed at all times and any other vehicle that hinders them from doing so (even momentarily) is invariably *wrong*.

I think the 'helmetcam warrior' in this video, and in many of the other 600-odd videos he has posted on Youtube, is an angry and aggressive cyclist. He needs to learn some road manners and consideration for other road users.

I have to apply my brakes, when I would prefer not to, on almost every ride I make due to the less-than-perfect driving of others. It's not a big deal. I don't get angry, I don't scream "Oi", I don't race after the the driver in order to confront them and I don't record the incident or post it on Youtube. As the previous poster says "Share the road".

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levermonkey replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision..

 14
If you cannot complete your manoeuvre in its entirety then it is not safe to initiate it. In the case of an overtake then there must be enough time and space for you to
1) Pull out in plenty of time, further back than YOUR thinking distance
2) Move past the vehicle being overtaken leaving a good safety margin
3) Pull ahead of the vehicle being overtaken so you don't cut in sharply taking THEIR thinking distance and then proceed pulling further ahead. All movements should be smooth and unhurried. If they're not then it's not safe!

I repeat, if you can't do this then it is NOT safe to overtake! Stay behind until it is safe. What is this bollocks about the bus being the lead vehicle. It was not the lead vehicle as it was alongside. It can only be the lead vehicle if it is clearly and unambiguously in front. i.e. When it has completed the overtake in its entirety!

Any more of this and there will be no jelly and ice-cream for tea!  4

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Joeinpoole replied to levermonkey | 10 years ago
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levermonkey wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision..

 14
If you cannot complete your manoeuvre in its entirety then it is not safe to initiate it. In the case of an overtake then there must be enough time and space for you to
1) Pull out in plenty of time, further back than YOUR thinking distance
2) Move past the vehicle being overtaken leaving a good safety margin
3) Pull ahead of the vehicle being overtaken so you don't cut in sharply taking THEIR thinking distance and then proceed pulling further ahead. All movements should be smooth and unhurried. If they're not then it's not safe!

I repeat, if you can't do this then it is NOT safe to overtake! Stay behind until it is safe. What is this bollocks about the bus being the lead vehicle. It was not the lead vehicle as it was alongside. It can only be the lead vehicle if it is clearly and unambiguously in front. i.e. When it has completed the overtake in its entirety!

That might be the ideal but you might as well accept that it is not always going to happen on busy city roads where conditions can change in seconds. The traffic well in front of the bus came to a halt at the junction forcing the bus to brake before the overtaking manoeuvre was complete. What about the pedestrian that stepped into the road in front of the cyclist? Should he have been given a loud "Oi!" too?

Racing after the bus, for several hundred yards, in order to remonstrate with the driver was utterly ridiculous. No wonder so many motorists hate 'lycra lout' cyclists. The video poster's behaviour on the roads, as evidenced by his own 600-odd videos on Youtube (so not an obsession then?) constitute a prime example of a lycra lout in action.

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Awavey replied to Joeinpoole | 10 years ago
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at which point you just come back to if you cannot complete your manoeuvre in its entirety then it is not safe to initiate it, the bus is still "overtaking" at speed as they approach a zebra crossing, I know its london but occasionally pedestrians do use them, because although the bus then blocks most of the view you just catch sight that it has a pedestrian island refuge in the middle of the road.

Thats why the bus comes back in so far and quickly, it has to retake the road space or else hit the road furniture or the cyclist, then again they could just have accepted that they misjudged the available space, made a mistake and just rolled off the speed,maybe used the brakes and shared the road  39

so its a badly planned overtake the changing traffic conditions make no difference to that, there was an obstacle and not enough space to complete a safe pass, and the video amply demonstrates the bus isnt going any faster than the bike anyway and the driver knows theyve got to stop by its very nature more so than any other vehicle in the city.

as for the 600 videos thing, in 2 years, is that obsessive or simply a reflection of the types of driving standards we generally see, most daily commuters generally get at least one close pass per trip, we just arent videoing them all.

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sihall34 replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

That might be the ideal but you might as well accept that it is not always going to happen on busy city roads where conditions can change in seconds. The traffic well in front of the bus came to a halt at the junction forcing the bus to brake before the overtaking manoeuvre was complete. What about the pedestrian that stepped into the road in front of the cyclist? Should he have been given a loud "Oi!" too?

Racing after the bus, for several hundred yards, in order to remonstrate with the driver was utterly ridiculous. No wonder so many motorists hate 'lycra lout' cyclists. The video poster's behaviour on the roads, as evidenced by his own 600-odd videos on Youtube (so not an obsession then?) constitute a prime example of a lycra lout in action.

I agree with Awavey, it's not that it's the ideal, it's written into the Highway Code (https://www.gov.uk/using-the-road-159-to-203/overtaking-162-to-169) that before overtaking you should make sure "the road is sufficiently clear ahead" and "there is a suitable gap in front of the road user you plan to overtake". The next Rule states (amongst other things) that "Overtake only when it is safe and legal to do so. You should not get too close to the vehicle you intend to overtake; move quickly past the vehicle you are overtaking, once you have started to overtake. Allow plenty of room. Move back to the left as soon as you can but do not cut in; give motorcyclists, cyclists and horse riders at least as much room as you would when overtaking a car".

If the traffic conditions are so changeable, shouldn't the bus driver just wait? If he can only pull up beside the cyclist, he is not gaining any kind of advantage by overtaking him, just performing a manoeuvre badly and pointlessly that could endanger another persons life.

Pedestrians who step onto the road without looking or considering a bike worth stopping for probably deserve to know it's dangerous, not too sure if "Oi" is the best phrase for that though.

I guess chasing after the driver can be taken two ways, that he was looking for trouble and an idiot or that he wanted to try and let the bus driver know it was a bad overtake and to think before doing it again. Everyone will have heard the quote by Burke ‘The only thing necessary for the triumph [of evil] is for good men to do nothing’, if we just let bad drivers continue to drive badly, that situation could happen to another person who is less comfortable with a bus driving next to them, or the driver may next time mis-judge it worse and have to swing over more to avoid road furniture. I guess at least this way, there is a chance that the driver may think twice before pulling the same overtake, especially after it was reported and posted on YouTube.

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jacknorell replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

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Joeinpoole replied to jacknorell | 10 years ago
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jacknorell wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

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sihall34 replied to Joeinpoole | 10 years ago
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Joeinpoole wrote:

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

I think you may be trivialising the bad overtake by calling it a "minor infraction", I know no one is perfect but out of the first Rule I quoted, he ignored 2 out of three points, and on the second ignored at least 3. There's another Rule (167) which states amongst others: "DO NOT overtake where you might come into conflict with other road users. For example when you would force another road user to swerve or slow down".

By ignoring those rules, forcing an overtake for no gain, the driver was putting the cyclists's life at risk, I suppose sometimes close or bad overtakes get people's knickers in a twist due to the near death experience, whether real or perceived.

If you can't see that the bus driver was in the wrong, dangerously so, then I guess your mind is clearly made up already. And if you can accept that it was dangerous, you can then probably understand why the guy chased after the bus to try and make that point.

4ChordsNoNet has stated it was more the insult afterwards so I guess a lot of this is moot. But if you say that people are fallible and make mistakes (which I agree with), if someone points one out to you, maybe just hold your hands up and say sorry instead of insulting them?

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chrisp1973 replied to Joeinpoole | 10 years ago
0 likes
Joeinpoole wrote:
jacknorell wrote:
Joeinpoole wrote:

I thought I was alone in being unable to see "a close pass" in that video. The bus only began pulling back in when the front of it was well past the cyclist. At that point the bus was clearly the lead vehicle and it was the cyclist's responsibility to moderate his speed to avoid a collision.

Where the bloody hell in any road traffic guidance do you find this recommendation?

The duty is on the passing vehicle, solely.

According to you, cutting in is just fine.

Yes, yes, yes. In the perfect world that you obviously inhabit nobody uses their mobile phones whilst driving ... and everybody obeys the speed limit ... and nobody makes minor misjudgements of the situation they find themselves in ... and *everything* is perfect really.

Unfortunately those aren't the roads that I drive on, where drivers *are* actually fallible, so therefore I *do* have to take allowance of that and moderate my own actions to take account of that.

There's no point in getting your knickers in a twist over that particular bus driver's minor infraction, when you have plenty of time to take avoiding action yourself. Just deal with it and ride on. Share the fucking road and stop being a cycling tosser who thinks you own the road and no other road user should *ever* cause you to apply your brakes.

What a resoundingly stupid comment.

The point, that you clearly seem to be missing, is the overtake was unsafe, it should never have been made in the first instance.

By your logic you wouldn't mind at all if you got carved up on every round about or had the front of your car clipped by a driver making a "small infraction", maybe you wouldn't mind if your children got run over by a motorist that was driving a little bit too fast and couldn't stop, I guess you'd just "deal with it"?

Get your head out your arse.

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harman_mogul | 10 years ago
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'Knob' is an apt description of many a London cyclist.

I have every sympathy for London bus drivers (perhaps not this one)!

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Scoob_84 | 10 years ago
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I've had two busses do this to me but then decide to pull into a bus stop as I'm along side them. Generally I find bus drivers to be quite good considering how big their vehicles are, but there are a few bad eggs out there that have got through the net.

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Neil753 | 10 years ago
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The cyclist isn't blameless here. Ok, the driver made a mistake, but to deliberately carry on riding between the bus and the kerb, rather than just scrubbing off some speed, does indeed make the rider look like a knob, and a pretty dangerous knob at that.

Guys, this is the second "cyclist vs bus" vid you've highlighted recently, where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower. It doesn't really help our cause to provide media exposure to people who seem keen to escalate a driver's error in this way.

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Evo Lucas replied to Neil753 | 10 years ago
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Neil753 wrote:

....where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower.

When is a bus actually past you?

http://youtu.be/HggeqzUXd3A

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Joeinpoole replied to Evo Lucas | 10 years ago
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Evo Lucas wrote:
Neil753 wrote:

....where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower.

When is a bus actually past you?

http://youtu.be/HggeqzUXd3A

That's clearly a far more extreme example of bad driving __ which the bus driver conceded and apologised for.

I thought you rode well there though, good anticipation and always in control of your bike. You also handled the situation much better than the ranting "Oi!" merchant of the subject video.

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Neil753 replied to Evo Lucas | 10 years ago
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Evo Lucas wrote:
Neil753 wrote:

....where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower.

When is a bus actually past you?

http://youtu.be/HggeqzUXd3A

I watched your vid, Evo. Yes, the bus driver was in the wrong, but I'm curious about why you, just like the other cyclist, seemed keen to ride at the same speed as the bus, preventing it from pulling back in.

I mean, what purpose does it serve?

And to be honest, maybe you should also ask yourself why you cycle so close to vehicles in front of you, why you fail to position yourself correctly when passing a stationary high sided vehicle, why you fail to stop at an amber light when your vid clearly shows that your brakes were good enough, why you fail to look behind you, and why you force a bus to come to an emergency stop in a postion that could present a hazard to other road users. Do you watch your own vids? Do you recognise the errors that I'm pointing out? I fear you don't, because you're trying to defend another errant cyclist, with a vid that shows you to be lacking a fair amount of care too.

Evo, you guys do a great job with your helmet cams, and catch some seriously dangerous driving, which has to be good news and I respect you for that, but maybe you could ride a little more defensively, so that at least some of these incidents can be avoided in the first place.

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sihall34 replied to Neil753 | 10 years ago
1 like
Neil753 wrote:

... maybe you could ride a little more defensively, so that at least some of these incidents can be avoided in the first place.

Riding defensively doesn't avoid these incidents, it decreases the risk of the cyclist getting hurt in them. To avoid them, drivers should not pass if they cannot pull out and back in without the vehicle (in this case the cyclist) having to brake.

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Evo Lucas replied to Neil753 | 10 years ago
1 like
Neil753 wrote:

.... seemed keen to ride at the same speed as the bus, preventing it from pulling back in... ...also why you cycle so close to vehicles in front of you, why you fail to position yourself correctly when passing a stationary high sided vehicle, why you fail to stop at an amber light when your vid clearly shows that your brakes were good enough, why you fail to look behind you, and why you force a bus to come to an emergency stop in a postion that could present a hazard to other road users.

Do you recognise the errors that I'm pointing out?.

Are you serious?

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Chuck replied to Neil753 | 10 years ago
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Neil753 wrote:

you force a bus to come to an emergency stop in a postion that could present a hazard to other road users.

This seems to be placing all the blame for the consequence of a crap overtake on the cyclist, not the driver, and it sounds dangerously close to 'might is right'.

If a similar overtake/pull in manoeuvre were performed with two cars/trucks/buses whatever I doubt many people would argue that the 'overtakee' had 'forced' the overtaker into an emergency stop.

That said, while being unwilling to be bullied out of the way is not necessarily a bad thing, you do need to know when to let it go.

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jacknorell replied to Neil753 | 10 years ago
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Neil753 wrote:

The cyclist isn't blameless here. Ok, the driver made a mistake, but to deliberately carry on riding between the bus and the kerb, rather than just scrubbing off some speed, does indeed make the rider look like a knob, and a pretty dangerous knob at that.

Guys, this is the second "cyclist vs bus" vid you've highlighted recently, where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower. It doesn't really help our cause to provide media exposure to people who seem keen to escalate a driver's error in this way.

It's the driver's duty to overtake safely. The driver failed. That's the problem here.

Yes, I'd have taken evasive action earlier by slowing, but the point is that there should be no need to do so!

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Neil753 | 10 years ago
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The cyclist isn't blameless here. Ok, the driver made a mistake, but to deliberately carry on riding between the bus and the kerb, rather than just scrubbing off some speed, does indeed make the rider look like a knob, and a pretty dangerous knob at that, a fact backed up in his video, which shows him using the full width of the road on a bend without checking behind, a failure to execise caution when passing a stationary high sided vehicle, and an extremely close pass with a pedestrian. Maybe the bus driver did indeed witness similar behaviour.

Guys, this is the second "cyclist vs bus" vid you've highlighted recently, where the cyclist has exacerbated the conflict by continuing to cycle level with the bus as the space becomes ever narrower. It doesn't really help our cause to provide media exposure to people who seem keen to escalate a driver's error in this way.

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BrokenBootneck | 10 years ago
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The pass isn't that bad in the way it starts, as in this one and where I find the most problems, is that as soon as the front goes past you they dive back in at a sharper than needed angle, and as demonstrated in this video the middle to back end of the bus nearly kills you.

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OldRidgeback | 10 years ago
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Typical close pass by an idiot driver who doesn't understand there was no need for the overtake in the first place anyway as the vehicle will be held up at a traffic queue at the next set of lights. It is a good example of how so many drivers cannot comprehend that driving faster in busy cities will not get them where they want to go any quicker.

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4ChordsNoNet | 10 years ago
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I've no idea what she was on about. I've looked through the local papers to see if there's been a cyclist/pedestrian incident there recently, but couldn't find anything.

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Wolfshade | 10 years ago
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Wow, if you change the references to London to another 'bus company then it would be almost identical to all teh complaints I have raised....

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ct | 10 years ago
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It appears to now be a Tesco...maybe that is what she is so angry about....that it has killed local shops for local people?

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Chuck | 10 years ago
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So what was with the Swan and Sugar Loaf stuff?

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