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Received a new mail-order bike with a damaged seatpost, looked like it had been over-tightened in the frame. Got a replacement and this too made a cracking sound and was left with indents when tightening to below the manufacturers’s torque spec. Got a third post and new seat collar but made a trip to the manufacturer’s shop to install it and the staff there found the same thing so sent it back. Just had a response from their HQ saying:
“There was no crack to the seat post, and the clamp material is alloy. There is just a slight indent on the seat post from the clamp tightening however this is natural when applying pressure with a harder material, onto a softer material such as carbon. We have smoothed the slit of the seat tube to try and reduce the indent and have torqued this to 6nm for you.”
Am I being overly cautious/paranoid but my assumption had always been that other than surface scuffs from sliding in tubes say, that carbon should never have dents or gouges otherwise they run the risk of creating stress risers?
Apologies, don’t know how to embed images
https://www.dropbox.com/scl/fi/gjpnzjfk2zmg0fy3smguo/Original-Seatpost-1.png?rlkey=tx8l0exfseca00s83piqwafsw&dl=0 (Original Post)
https://www.dropbox.com/scl/fi/8u62kgq3ortq96rwoo3bq/Replacement-Post-1.png?rlkey=f8ivhn83yc6n2u07n834j9721&dl=0 (1st Replacement Post)
Thanks
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