Giant Group has said it has “been committed to openness and transparency” after US customs blocked imports following an investigation alleging evidence of forced labour. 

In its response, Giant Group has said it formally engaged with the U.S. Customs and Border police on September 29th, and that it will arrange an official meeting in the near future. 

Giant also said that on September 30th, it submitted formal letters to Taiwan’s Ministry of Foreign Affairs, Ministry of Labour, and Ministry of Economic Affairs, reporting progress and requesting assistance.

The investigation is alleged to have identified abuse of vulnerability, abusive working and living conditions, debt bondage, withholding of wages and excessive overtime.

> Trump administration blocks imports of Giant bikes over forced labour allegations

“Giant profited by imposing such abuse, resulting in goods produced below market value and undercutting American businesses by millions of dollars in unjustly earned profits,” said CBP Commissioner Rodney S. Scott in a national media release.

Giant group has said it appreciates “the concern and support from the public regarding this matter. 

“Upholding our principles of openness, transparency, and accountability, we will proactively report progress to regulators, partners, and the public, and ensure that all related issues are properly addressed in accordance with international standards.” 

2025 Giant Defy Advanced SL 1 - rear.jpg
2025 Giant Defy Advanced SL 1 - rear (Image Credit: Farrelly Atkinson)

In terms of labour and human rights concerns raised, which include “the adopted Zero Recruitment Fee Policy and the upgraded employee housing conditions”, Giant claims it will continue, “ensuring that protections are aligned with international standards and institutionalised.”

This follows a report from the Business & Human Rights Resource Centre, published in 2024, that found allegations of worker fees paid by Giant factory workers. 

When contacted, Giant told the organisation, “It is understood that some migrant employees pay recruitment fees to home-country recruiters, but our company is not involved in the negotiation and collection of such fees.”