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Canyon Endurace paint lifting

I have a canyon Endurace CF 9.0 .. 2yrs old . The paint is lifting around where the brake cable enters the frame.never crashed and always maintained... I contacted canyon and they don't want to know...I the wrote a strong email complaining... And they then offered a replacement frame for £600 plus postage and Rebuild..
What are your thoughts on 1. Getting it replaced .2 having the frame resprayed. 3. Swapping for a new frameset... The question is how far do I go? Is there any damage to the carbon?..
It's not what I would call good pr or customer service from canyon.😠

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6 comments

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Chris Hayes | 3 years ago
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If it's just paint I wouldn't do anything about it other than perhaps rub it down gently then apply some varnish to prevent further deterioration.  Then: 1. run it into the ground; 2. Don't buy another Canyon; 3. Tell everyone who will listen about your experience; 4. Buy a Ti frame....

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Yorky-M | 3 years ago
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Not Canyon's fault. Salt left can corrode paint. Degreaser or scratch from a mechanic's tool. One winter ride and ME, not washing my bike down ate my 9 month old disc capilers. NOT Shimano's fault. MINE

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steve67 replied to Yorky-M | 3 years ago
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Summer bike . Never used in winter. Washed and cleaned regularly ..Canyon have seen the pictures and agree it's not normal..Canyon getting back to me tomorrow

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Prosper0 | 3 years ago
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Your bike isn't made from glass. A little bit of paint lifting after two years isnt a big deal, just ride your bike and enjoy it. 

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steve67 replied to Prosper0 | 3 years ago
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It's more like corrosion under the Paint... obviously not rust.🙄

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Canyon48 replied to steve67 | 3 years ago
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It's definitely not corrosion if it's carbon!

Could you upload a photo?

I've had something a ltitle bit similar on my canyon ultimate, an area around one one of the cable entries about 0.5x0.5mm has flaked off. Fairly expected though and nothing I'm worried about.

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