Support road.cc

Like this site? Help us to make it better.

Bravo Giant bikes and Cycle surgery!

Dear fellow bikers,

I have to pay respect to cycle surgery and giant. What I experienced recently might help you decide on which brand and where to buy if you are considering to buy a bike in the near future.

On February 2nd I bought a giant defy advanced 3 for a very good price online at https://www.cyclesurgery.com

This is a review:

http://road.cc/content/review/227502-giant-defy-advanced-3

Without any hassle the exact bike arrived a week later in Germany. I built it up, but unfortunately on my first ride to bed in the disc brakes the frame snapped. The seat tube was completely broken.

I contacted Cycle Surgery and discussed the matter. One possible solution discussed was to contact giant Germany to avoid sending the bike from Germany tot he UK back and forth. I contacted Giant Germany and they pointed me to a respected dealer close to my home:

http://radsportganser.de

After a quick call I drover over and dropped the bike with the broken frame. Within three days a new frame arrived and the guys at Ganser started to strip the frame and build up the bike. The gave me a call and showed the replacement frame (see picture) and asked if I was ok to accept an upgrade, as giant did not have the exact frame in stock. Happily I agreed!

This Monday I was able to pick up the bike and took it home. After a little fettling (New wheels and bartape, etc.) this is the bike!

Nice, isn´t it?

One little problem occured, as following their procedures, giant did not cover the cost of stripping the broken frame and building up the new bike. I paid happily, as I received this beauty without any problems!

Nevertheless I contacted Cycle Surgery and they were happy to cover my expenses!

This is customer service at ist best.

 

best regards

 

Lutz

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

Add new comment

3 comments

Avatar
peted76 | 6 years ago
2 likes

Nice to hear a good customer service story! 

Gratz on the bike, loos very nice  1

Avatar
StraelGuy | 6 years ago
2 likes

Great stuff, a real credit to both companies laugh.

Avatar
Lutz | 6 years ago
3 likes

That´s the picture

Latest Comments