DengFu Bikes - Chinese Carbon - Warning/ FYI

Hi Guys

 In case you are researching Chinese carbon wheels, an FYI:  I tried to buy some carbon disc brake wheels from DengFu and have finally gotten a refund after 6-7 weeks of lies and price increases.

Basically I was told that the wheels I wanted (ushaped carbon clinchers, 50mm) would be 615 USD  with DT350 hubs, 6-bolt. Then they told me they did not have dt350, and recommended I went to powerway or dt240s. I decided on dt240s and paid another 115 dollars. A week after that, Paul told me he had got the price wrong, and I needed to pay another 80 dollars. After some complaint, he agreed on 60. I paid again, now totalling 790 USD.

A week later Paul at Dengfu then told me they only had centre-loock (I had order 6-bolt), so I said ok.. and bought new centre-lock disc rotors for 90 quid... I then asked if they would supply valve extenders with the wheels, which they said no, so I ordered new long valve tubes from the UK.

Another week later, Paul told me they had no dt240s after all, and asked if I would like to change the hubs again. I said no, I would like a refund. No reply. I contacted paypal and filed a complaint/ refund claim. He offered me thru-axel - showing he knows nothing about bikes and that a QR frame cannot accept thru-axel. I refused and he said they could not give me a refund - until I cancel the complaint to paypal. (If you close a case with paypal, it cannot be re-opened, and obviously I would not do this without getting a refund.). He said several times I must withdraw the complaint before they refunded me. I refused again, and said I would wait the 8 required  days to escalate the issue with Paypal. Finally this morning he refunded the 3 payments. If I did not have paypal protection, I am doubtful I'd have got the money back.

Having lived in China for 7 years previously I know what Chinese businesses are like, and this case demonstrates it perfectly - they will tell you anything you want to hear to push a deal through, and hope they can get away with their lies and deceit - many Chinese customers will let them, as despicable customer service is the norm in the PRC. 

So my advice is of course to use another company (I read they had a good reputation with rim brake wheels at least, but  so do others on aliexpress and ebay if you're risking the Chinese way), and for sure go through paypal for protection. AFter 2 months I am now stuck with no wheels and not enough money to buy a pair as good as i'd hoped I'd have gotten, with some rotors and extended valve tubes I may not need. Not very good at all