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Retailer's staff unable to confirm whether gift tokens or discount vouchers will be honoured after takeover...

Staff at Evans are telling customers that it is unclear whether they will be able to redeem gift tokens or discount vouchers obtained prior to the chain going into administration and its subsequent purchase by retailer Sports Direct.

The stack-it-high-sell-it-cheap retail group founded and run by Mike Ashley bought troubled  Evans Cycles in what is known is known as a pre-pack administration at the end of last month.

According to Begbies Traynor, the UK’s leading firm of chartered insolvency practitioners, the process “is a powerful tool which facilitates the sale of an insolvent business to existing directors, a trade buyer or a third party.”

Among other things, the firm says that the procedure means that “The image and business ‘brand’ is unlikely to be compromised by adverse publicity, leading to the increased likelihood of jobs being saved and suppliers being paid under the new ownership.”

That will be of little comfort to the Evans staff currently unsure about their jobs – Ashley has said that around half the 62 stores will close – nor customers who hold gift tokens with the retailer, or discount vouchers available under schemes such as Tesco Rewards or British Cycling membership.

At road.cc, we have had reports of signs on the door of Evans stores stating that vouchers will not be accepted, as well as other problems, especially with the fulfilment of Cyclescheme bikes ordered under the government’s Cycle to Work scheme.

Other people have told us that Evans Cycles has been removed from employee benefits pages, which is unsurprising since that would generally be a voucher-based benefit.

On Twitter, the company has told people who have vouchers to phone a telephone helpline and register their details, and that it will get back to them once the situation becomes clearer.

Some expressed doubt, however, whether vouchers would ever be redeemed following the change in ownership.

It seems that even if you have the same first initial and surname as the retailer, which started trading in south London in 1921, you’re currently out of luck.

Subscribers to the  Evans Cycles email mailing list, meanwhile, will have received a message informing them that following the acquisition by Sports Direct Group of the business and assets of FW Evans Cycles Limited, “Your personal data as held by Evans Cycles has now been transferred to that company, which is now the data controller of your personal data.”

The email concludes with Evans Cycles’ long-standing slogan, “Enjoy the ride,” which may now have acquired a double-meaning for voucher holders.

Born in Scotland, Simon moved to London aged seven and now lives in the Oxfordshire Cotswolds with his miniature schnauzer, Elodie. He fell in love with cycling one Saturday morning in 1994 while living in Italy when Milan-San Remo went past his front door. A daily cycle commuter in London back before riding to work started to boom, he's been news editor at road.cc since 2009. Handily for work, he speaks French and Italian. He doesn't get to ride his Colnago as often as he'd like, and freely admits he's much more adept at cooking than fettling with bikes.