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Deliveroo clarifies new contracts – says off-peak pay is not guaranteed

Firm blames internal miscommunication for confusion

Deliveroo has moved to clarify the guarantees associated with the new payment system it is attempting to introduce for its delivery workers. Contrary to what was told yesterday, riders aren't guaranteed off-peak rates and nor are they guaranteed three deliveries for all peak hours.

Riders had up until recently been paid £7 per hour plus £1 per delivery. The new contracts would see them instead paid £3.75 per drop – and many believe they would be worse off. Riders said they were asked to sign additional clauses to their contracts agreeing to the changes and so last week a protest was held outside Deliveroo’s head office.

Yesterday the firm told that riders were guaranteed £7.50 per hour in off-peak hours, and £11.25 in peak hours. However, the Independent Workers’ Union (IWGB) said that off-peak pay had not been guaranteed.

Deliveroo has since contacted with a correction. A statement said:

“Riders who choose to take part in our trial payment system will receive £3.75 fee for each delivery. There will also be a minimum 2 deliveries (£7.50) per hour guarantee for peak lunch hours, 2.5 deliveries (£9.37) per hour for peak weekday dinner times, and 3 deliveries (£11.25) per hour guarantee at peak weekend dinner times for riders who take part.”

Those figures correspond to those presented in a blog post from last week explaining the new payment system.

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