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Rail commuter can't use station’s secure bike parking – although it's half-full

Antony Harvey needs fob for double-decker facility at Bishop's Stortford – but so far has had no success...

A rail commuter has expressed his frustration at being unable to use a secure double-decker bike parking facility that opened last year at his local station – despite the fact that it is often only half-full.

Antony Harvey commutes from Bishop's Stortford, Hertfordshire, and told that up until last year, free bike parking was provided and was always “pretty crowded.”

In November, station operator Greater Anglia – the franchise is run by Abellio, the international business of Dutch national rail operator Nederlandse Spoorwegen – opened a new secure parking facility.

Users are required to obtain a fob to gain access, in return for a cash deposit of £25. Antony admits that “I was slow off the mark getting a fob largely because I was going through a period of working from home,” but when he went to the station a week later to obtain a fob, he was told all 200 had been distributed.

A further 30 were subsequently allocated, and Antony is now on a waiting list to obtain his own fob, with no news of when one might become available.

He told us: “I was pretty shocked about this as the facility is never more than two thirds full, usually close to half full,” attaching pictures taken at 11:30am last Friday.

“There is a tiny free bike parking facility but it's always completely rammed, never a space by the time I get there,” he went on. “Also, I want to park in the empty secure spaces I can see. I'm happy to pay!”

He tweeted his local MP, Mark Prisk, who replied: "clearly greater Anglia need to rethink this."

Antony added: “I just think it's really frustrating. Cycling is important for so many reasons as we all know and I feel that as part of a proper integrated transport system we should be encouraging people to cycle rather than drive to train stations.

“The great irony is that the new facility, which is a very good facility, isn't getting the amount of use it deserves,” he concluded.

Last November, Greater Anglia won three categories at the National Cycle Rail Awards, including one for Best Customer Service – with the judges noting the increase in cycle parking at a number of stations on its network, as well as its “customer-focused approach.”

Simon joined as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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