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6 comments
I was lucky enough to buy major things for my bike locally, really getting to feel the frame and groupset before buying.
You can't usually go wrong with buying new online, if it's not perfect it's not as described.
When it comes to used, either have great pictures from ALL angles or ask for them. Tech's to the point where asking would take 1-2m of their time. If they avoid showing you something, it's an obvious red flag. Look at their wording too! I know that one right now looks nice, but more will appear!
I would certainly like to know the name of the shop please.
Hmm...not sure if I can directly name the shop, but they are situated in Cumbria and begin with P
Just to add, when I received the bike the rear quick release was protruding from the box which the carrier noted and I took a pic. The shop then claimed that the damage (listed in my first post) was likely to have occurred in transit.....but still they refused to cover return costs! TBH there was no way the condition of the bike was a consequence of this as it was very minor. Furthermore they stood by their description of the bike being "in good order both cosmetically and mechanically"
There were actually some new components fitted to the bike (new chainring set, new cassette, new chain) so they had obviously done a lot of work on it, but missed a few details such as it stopping and changing gear!
Having said all this, now that I've managed to sort all the problems, I am actually very happy with the bike and believe I paid a fair price for it. However I'm still concerned that a shop would let a bike go out as it did.
I think the shop also needs named and shamed, so we can all be weary, because it really sounds like they don't know how to look after bikes
oh common, name the shop!
eBay's buyer protection will give you a full refund if the bike doesn't match the description. I know from experience, when I had something similar happen (bike had a dented steerer tube and lower spec wheels than described). You do have to pay the return postage, though.