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Customer Service - Bravo to...
Just a quick shout out to Carradice after receiving some excellent service today...
I lost a spring from my saddlebag quick release system so sent an email asking if they sell replacements. Not even 1 minute later I received a response from Margaret at Carradice who is going to send me a new spring free of charge.
It doesn't get much better than that!
Also a quick mention for Stratton Cycles in Wandsworth - excellent service when I recently purchased a saddle, making sure fit/position were correct before I left the shop. Also, they do saddle loans, something which is invaluable; I know many people have had trouble finding a shop which provides this service. Excellent.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- Paul J 2 sec ago
There are at least 2 athletes who have been on NCAA podiums - indeed both have been quite dominant. To have 2 out of the mere 10 trans people...
- dubwise 7 min 55 sec ago
"... I don’t see anything battered and fried, although I’d completely expect him to take a couple deep-fried Mars bars in his back pocket on rides....
- Mr Blackbird 4 min 59 sec ago
Perhaps a good way of getting the police to attend a theft like this is to report : "My bike has just been stolen by two people on a moped. I think...
- Bmblbzzz 21 min 8 sec ago
One of many ways in which, on a society level, we prioritise systems and objects over people.
- kev-s 22 min 40 sec ago
Why spend £10 on the Muc off dipstick when a small zip tie and a ruler can do the same job!
- Hirsute 42 min 56 sec ago
I think the default is to take primary to be more visible, be out of the door zone and give someone room to escape into....
- andystow 1 hour 29 min ago
It looks like it only adds two miles to walk from the Castleton car park.
- cyclisto 3 hours 4 min ago
I have used hooks to hang bikes too and I would never pay £160 for hanging my bike, but at least this system has a lot of components of various...
- Joe Totale 3 hours 26 min ago
This is all conjecture but I guess that a more conventional wheel would not have just disintegrated like this one did and although would have been...
- KDee 3 hours 36 min ago
Sure that's not the non-AXS model? Even in the EU, this model has a list price of 4900 euros.
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It's always nice to hear which firms to bear in mind for the future. As someone who spends a lot of time dealing with customers problems and requests you don't often get a lot of nice feedback!