The ransomware attack on Garmin which started on Thursday morning is now in its fourth day, with the company issuing a brief statement as well as a list of frequently asked questions that users may have, including reassuring users that their personal data is safe.
As we reported yesterday the orchestrators of the attack are said to be seeking a ransom of $10 million to cease the attack, which has affected services including the fitness tracking service, Garmin Direct.
Services for pilots, including the flyGarmin flight navigation tool, have also been affected and given their critical nature, it does not seem unreasonable to assume that Garmin will prioritise getting those back online first.
The company, while not confirming that it has been subject specifically to a ransomware attack – instead, it uses the word “outage” – said: “As a result of the outage, some features and services across these platforms are unavailable to customers.
“Additionally, our product support call centres are affected by the outage and as a result, we are currently unable to receive any calls, emails or online chats.”
It added: “We are working to restore our systems as quickly as possible and apologize for the inconvenience. Additional updates will be provided as they become available.”
It also provided a brief list of answers to frequently asked questions:
Was any Garmin Connect customer data lost during the outage?
Although Garmin Connect is not accessible during the outage, activity and health and wellness data collected from Garmin devices during the outage is stored on the device and will appear in Garmin Connect once the user syncs their device.
I’m an inReach customer. Can I still use SOS and messaging during the outage?
inReach SOS and messaging remain fully functional and are not impacted by the outage. This includes the MapShare website and email reply page. The status for inReach can be found here.
I have a new Garmin product. When will I be able to pair it with Garmin Connect?
We are working as quickly as possible to restore Garmin Connect functionality. The status of Garmin Connect can be found here.
Was my data impacted as a result of the outage?
Garmin has no indication that this outage has affected your data, including activity, payment or other personal information.
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Simon has been news editor at road.cc since 2009, reporting on 10 editions and counting of pro cycling’s biggest races such as the Tour de France, stories on issues including infrastructure and campaigning, and interviewing some of the biggest names in cycling. A law and languages graduate, published translator and former retail analyst, his background has proved invaluable in reporting on issues as diverse as cycling-related court cases, anti-doping investigations, and the bike industry. He splits his time between London and Cambridge, and loves taking his miniature schnauzer Elodie on adventures in the basket of her Elephant Bike.