[Picto1974]

About a year ago I treated myself to a Kask Vertigo and much to my delight very quickly proved all the great reviews and hype bang on..
Then whilst out riding one day felt a pull from the back on the helmet, at the time didn’t think much about it. When I got home I discovered that the dial/knob part of the adjuster in the retention system was missing.
Absolutely gutted, I immediately started trying to source the missing part in the Internet and quickly realised that the only spares you can find for any Kask helmet are the gel pads, for which there are literally hundreds of places you can them.
I’ve tried and tried to find the part but unfortunately have come up short.
I’ve tried all sorts of searches and different companies including Kask themselves for which I didn’t even get a reply for my enquiry.
I’ve also tried Velobrands and Velodrome shop but still no joy.
To make matters slightly worse I purchased the helmet from eBay so am exempt from the warranty and crash replacement scheme..
Presently I’m using my old MTB Bell helmet which doesn’t look great when I’m kitted out out in all my great cycling gear. I’m now on the verge of actually considering buying a second hand vertigo just to get this part..
Please please please does anyone know where I can find the missing part to make my prized helmet whole again?
I’ve (hopefully) attached some pics of the offending helmet.
Shaun

Topic

[kwi]

Picto1974 wrote:Unfortunately

Picto1974 wrote:

Unfortunately I’m not entitled to the warranty as I purchased it in eBay.

If you bought it from a business not an individual you would be entitled to a warranty.

[Picto1974]

Unfortunately I’m not
Unfortunately I’m not entitled to the warranty as I purchased it in eBay. I’ve since found the part in question closer to home but thanks for you advise..
Shaun

[Picto1974]

Cheers for commenting, I have
Cheers for commenting, I have actually been in touch with one of your colleagues (Stef)? The dial was sent out last weds but I haven’t received it yet.. I’m assuming it was sent 2nd class so I’m being patient (hah).. I’ve waited so long I’m sure I can hold a bit longer..
I must say I’m over the moon with your service, like a breath of fresh air..

Thanks for your support,
Shaun

[edvelo]

Hi,
Is it just the dial that
Hi,

Is it just the dial that needs replacing?

If you can email me your address and the helmet colour I’ll get you a new dial sent.

We do hold spares for all the Kask range, I’m surprised you’ve had no luck from us on this before.

kask@velobrands.co.uk

Cheers,

Ed

[mbfrye]

Picto,
I recently had the
Picto,

I recently had the same issue. After much back-and-forth, i finally found the company that handles warranty issues for Kask (at least here in the US). They were able to help me, I have new parts in the mail today!!! Here is their contact info.

highway 2
(618) 395-8088

best of luck

[Author]

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