Communicating with Hunt Wheels & Hunt no longer on Twitter?

We once got sent a set of £5k Reynolds wheels for review and the address was incomplete on the label. The courier just left them in the porch of a house down the road. It wasn't until they asked for them back that we even knew they'd been sent.

re: longevity issues on Hunt wheels. Maybe we've just been lucky, maybe you've been unlucky. But I've had several sets of Hunt wheels that I've put thousands of kilometres into with no issues at all. If we test something and we get issues later on, we do update the review to reflect that. But we can't review everyone's wheels, only the ones we have.

I've commented on another thread about Hunt wheels on here, but here's my impressions. I've no confidence in their wheels, and the only reason I still have a pair is because the set I am on at the moment (the 4th replacement set) seem to be running ok. They have very poor longevity, so while the reviewers get a pair which look great and ride lovely for their test period, if they were to do a long term test I expect they'd have a different opinion.

Someone above has mentioned their great customer service. It is great - you email/call and they'll probably sort you out very quickly, sending out replacement parts, arranging to have the wheel collected for inspection, even replacing them entirely. Thing is I'd rather not need to know how good their after-sales care is, I just want a set of reliable wheels. I've no idea what Shimano customer care is, because I've never had cause to contact them. I have a feeling they're fighting against the tide of problems by just constantly replacing wheels that have problems.

Go handbuilt. Same price, far better quality.

Better off buying handbuilt wheels.  I bought some Kinlins on decent hubs from Harry Rowland for circa £300...they're superb - and I think that they're the same rims that Hunt uses on some of its wheels...

I hope you were able to sort it out in the end.
For future reference, I have used the online message function on Hunts website, emailed directly, and also have spoken to very helpful staff over the phone. Each time they answered promptly. 
I have two sets of their MTB wheels and have been impressed so far. 

Friend of mine had Hunts and they were appreciably faster, however he had a couple of spokes break on his rear wheel, after about 2 years light usage, ruining the rear wheel, Dura Ace rear derailleur, chain and cassette. So an expensive failure. Hunt did offer to replace the wheel for about £50, but confidence in the brand gone. 

Inspection of the rims did show considerable wear on the brake track, significantly more than on my similar age Shimano wheels, despite me being heavier and covering more miles.

Same thing happened to me years ago with a package containing a +- 4000 EUR telephoto lens left in front of my door in the center of Brussels, red warning sticker saying that the item should only be handed over after positive verification of id and upon signature clearly visible.  Everything was still there, 5 hours after I supposedly had signed off.  Driver had simply scribbled something on the delivery slip.  Reported it, no idea what they did.

On another note I'm becoming a bit anxious after reading about all of these issues with Hunt wheelsets despite the glowing reviews on various sites and forums.  Have a set on order, we'll see.

Had this twice with deliveries from Wiggle who used Hermes. Twice the tracking info said the package had been delivered and signed for - which is a lie because there was no one in and the signatures were obviously made up by the courier. It took three days of waiting around with the tracking info claiming my parcel was out for delivery within a certain time window, which never materialised and I was still getting such messages for the package even after it was delivered and actually signed for! Appalling. Wiggle sorted the problem and we’re launching an investigation into the courier. I suspect it is a common problem and Wiggle presumably lost out on one package as they had to send a replacement, so unless the original was somehow returned to them, it’s cost them the goods and time.

PP

A courier signing off a POD is technically fraud and is a sackable violation. If, however there are leave safe instructions, the courier is within his /her rights to leave.

Worth asking the delivery company for full tracking info on the package.

So the courier signs for them and leaves them, presumably, in clear view (to get nicked). Does he get to keep his job? I would certainly put in a complaint to the delivery company.

Did this have a happy ending? Hunt Bike Wheels are still on Instagram if that’s any use:

https://www.instagram.com/huntbikewheels/

So were they there then?