Planet X, value or shite?

srchar wrote:

The Sports Direct of cycling e-tailers. Product quality is very hit and miss. Like Ribble, they don't really do customer service either, so if you want to return something or exchange it, prepare for weeks of emails and phone calls before they get their arses in gear.

Entirely the opposite for me...Bought a Holdsworth frame with a few chips on it...Emailed saying I don't want to send it back because chips and scratches are going to happen and I'm not a prima donna how about some credit?

Email came back £30 voucher!

So long as you are aware and handy enough to know that you might need to face your BB & Brake Mounts or shave a whisker off the dropout etc then you'll end up with a nice bike for not a great amount of money.

I don't buy socks anywhere else as in their daft sales you can get 3 pairs for £2!

I also like doing very silly things like covering a £140 SS Inbred in full ENVE finishing kit and King/Valor wheels makes the 'Rule' people sneer.

Simboid wrote:

SingleSpeed wrote:

Email came back £30 voucher!

Blimey, you're easily pleased! If they sent me frame that had been kicked around the warehouse I'd at least want half my money back or a replacement, not the chance to get even more cheap tat.

Well that's confirmed I'm never using Planet X... completely agree if I had that problem and they came back with £30 I'd assume they were taking the piss!

Simboid wrote:

SingleSpeed wrote:

Email came back £30 voucher!

Blimey, you're easily pleased! If they sent me frame that had been kicked around the warehouse I'd at least want half my money back or a replacement, not the chance to get even more cheap tat.

Exactly...as I said I'm not a Prima Donna.

My bikes get ridden, and ridden hard. I've got worse chips and scratches on my Zero 7 and don't care about that, why I would get prissy about a £150 frame! Just a dab of humbrol over it and it's not an issue.

Simboid wrote:

If you buy 'new' you should recieve 'new' or demand a second hand/shop soiled price.

I did, I got a sum I was quite happy to receive, by a really nice chap from Sheffield...I don't normally shop on the WWW apart from On-One/Planet-X who are obviously direct sales only. So the thought of packing it back up, having to drive to a post office, send it back and wait for a new frame causing a huge Carbon Footprint....just for some scratches which would have happened the first time I proped the bike up outside the pub is just simply, retarded.

Simboid wrote:

Does having to do up stuff you've bought before you even use it not bother you? It would bother me.

Of course it doesn't, and even on a few of my High end bikes you have to fettle them so they work right out of the box. It's like buying a new Mac and not stripping out the bullshit in the OS before using it. Plus as a matter of principle I'd never run anything stock, I once made a tensioner from two bits of Carbon Sheet and a drilled out a Dura Ace mech to make it lighter.

Simboid wrote:

 

I don't need to be treated like the most important customer in the world, far from it, but sending out tatty things that need fixing is taking the p**s out of you.

 

No it's not it's buying from Planet X...That's the equivalent  of sending a burger and chips back from Wetherspoons because you think it's not cooked right....Sure, you might get a new burger but everyone around you would be like what the fuck is this embarrasment of a human being doing.

 I'm not going to get my Knickers in a twist over a couple of paint chips on a £150 frame...jesus I've got at least 7 seatposts worth more than that kicking round the Garage

Simboid wrote:

Plus you have no idea how any of that damage was done, it could be worse than it looks but you won't know until your frame snaps going down a hill at 40mph.

A few smal paint chips?... 

On a Steel Planet X Frame?...

A Planet X frame that is most likely construced from Chinese 4130 Scaffold?...

You only descend at 40mph?...

Srsly Snowflake

Simboid wrote:

stop pretending it's manly to get shafted by cheapskates.

I wasn't shafted...what part of this don't you understand?

I experienced great customer service for a few small paint chips, I emailed them saying I don't want to return this frame because It's just going to get abused anyway, could you offer a bit of compensation and a nice bloke from Sheffield emailed me within a couple of days with 20% of the value of the order in vouchers.

I merely stated I thought this was great, you took to the internet suggesting I'd been ripped off...

Simboid wrote:

Blimey, you're easily pleased! If they sent me frame that had been kicked around the warehouse I'd at least want half my money back or a replacement, not the chance to get even more cheap tat.

But yes sure...I'm sure your STRAVA is just simply AWESOME!

Simboid wrote:

Just replying to your patronising elongated boast in kind.

I bump into loudmouth know it alls in cycle cafes all over the place, only too happy to drone noisily about how they've got a grand's worth of seatposts doing nothing or how they ride harder than anyone.

 I usually don't bite, knowing it's really the sound of inadequacy, preferring to give them 5 minutes start then cruise past them whistling the least manly show tune I can think of.

Never seen one riding at anything like his claimed pace, until they hear my cheery version of the sound of music closing up on them.

Still, they've got lots of kit they'll never use at home to play with...

You think I actually have to pay (or at least full whack) for all my bike stuff?

Oh sweetheart, I'm rooting for you, I really am. Keep up the good work on STRAVA though, it's a bit like racing, good job, good job.

Simboid wrote:

Put your balls back in your pants and stop pretending it's manly to get shafted by cheapskates.

*applause*

Being happy to touch up your own brand new frame for the price of a few pints doesn't make everyone who isn't happy to do that a prima donna; it makes you a mug.

My recent experience of Planet X was them sending me the wrong seatpost clamp three times, then giving up and refunding me. I didn't sit around going, "brilliant, I'm three seatpost clamps up!", I just wished I'd ordered from someone else and saved myself half an hour of emails and phone calls.

srchar wrote:

The Sports Direct of cycling e-tailers. Product quality is very hit and miss. Like Ribble, they don't really do customer service either, so if you want to return something or exchange it, prepare for weeks of emails and phone calls before they get their arses in gear.

Spot on, some good stuff but don't expect customer service. I recently spent over a week trying to get a replacement freehub from then and when it arrived it was the wrong one. If they bother replying to emails they don't actually answer them and no apologies either. I won't deal with them again no matter how cheap and I will have secons thoughts when a bike comes into my workshop too. The bikes are good value but if it needs parts from them then they can forget it.

bob_c wrote:

It depends. If you make sure you're buying products that are on offer in one of the perennial sales then you can get some good bargains. I haven't bought a bike from there though so can't comment on them. 

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Yup; similar to my experiences. I have a S/H Pompetamine which has been fine, and 3 out of 4 of the cheap Smart knock-offs are still going after 4 years. Think you’ve been unlucky for all items to fail so quickly.