Anyone ordered from RaceView Cycles in Co. Antrim ?

hill_climb wrote:

Ohh boy, this discussion has really blown up. I'm going to pass along my own experiences here as the original poster. So I had actually placed an order with Raceviewcycles just before posting. That order has now arrived and everything is great. The goods were well packed and arrived in excellent condition. The original price on their website was competitive which was the main reason for making the order. I had spoken with John about some details and got a good response. Honestly, I've had worse service from one of the big online suppliers in the past. The package arrived, partially opened and one if the items was missing. It was only a small Birzman multitool. But despite informing them (E***S) I never heard back from them. I've had other instances of goods arriving in flimsy bubble wrapping bags from another of the big online operators. So my experiences with Raceviewcycles for this order have been very acceptable. Bill

Thanks for letting us know, Bill. Good to know you got a good service.

hill_climb wrote:

Ohh boy, this discussion has really blown up. I'm going to pass along my own experiences here as the original poster.

So I had actually placed an order with Raceviewcycles just before posting. That order has now arrived and everything is great. The goods were well packed and arrived in excellent condition. The original price on their website was competitive which was the main reason for making the order. I had spoken with John about some details and got a good response. Honestly, I've had worse service from one of the big online suppliers in the past. The package arrived, partially opened and one if the items was missing. It was only a small Birzman multitool. But despite informing them (E***S) I never heard back from them. I've had other instances of goods arriving in flimsy bubble wrapping bags from another of the big online operators.

So my experiences with Raceviewcycles for this order have been very acceptable.

Bill

Think it's fair to say that it's usually a safer bet to stick with the big retailers.
You have a very similar style of writing to RaceviewEquestrian by the way.

tigersnapper wrote:

If the quotes are all correct it looks like they've changed the statement too!

Yup - they've removed the hissyfit as quoted by "harragan"

As equestrian people they should understand about stable doors and bolting horses....

srchar wrote:

How do you explain that, if you Google "site:raceviewcycles.com shiny", the search results for the Vittoria inner tubes has a description that reads "Shiny Bikes special saver pack of 20 Vittoria boxed inner tubes 700c 1923mm."

Of course, when you click through, that particular page of the site has since been updated to remove the reference to Shiny Bikes.

I've taken a screenshot and I'm sure those of us who are about to receive a solicitor's letter greatly look forward to throwing it straight in the bin.

.

RaceviewEquestrian wrote:

 

The comments above suggest we are the same company are inaccurate, untrue and libellous to such an extent that these comments and serious allegations have been copied to our company solicitor for further action. I suggest some members should base their written communications on fact and not assumptions.  You cannot simply write things without any basis and it's easy to identify IP addresses of those involved.

Why such a threatening tone?  You could have come on here and simply put people straight.  You might have had a better response and even picked up a few customers.  As it is, I have a suspicion you've just alienated quite a few people on here.  Clumsy, to say the least.

RaceviewEquestrian wrote:

The comments above suggest we are the same company are inaccurate, untrue and libellous to such an extent that these comments and serious allegations have been copied to our company solicitor for further action.

Ooh!

Temper, temper...

I am quoting RaceviewEquestrian first.

RaceviewEquestrian wrote:

The rest of the statements and correlations linking us with any other company or companies such as Shiny Bikes is incorrect.

RaceviewEquestrian wrote:

The comments above suggest we are the same company are inaccurate, untrue and libellous.

If Shiny Bikes ceased trading then it is completely reasonable that a new entity is legally separate and independent. Some forum members have identified that these independent entities share some things in common. 

I have noted that Shiny Bikes stocked the following bike brands:
Pinarello, Colnago, Enigma, Kinesis, Cinelli and Ritchey.

And that Race View Cycles stock:
Pinarello, Colnago, Enigma and Kinesis. 

I have also noted that the Terms and Conditions used in the current Race View Cycles website is identical, in many sections, to the Terms and Conditions used for Shinybikes.

Without suggesting that there is any connection, the coincidence is remarkable.

There have been retailers in the bike world who have had various issues or even a change in ownership and have made a fresh start which means that there are familiar staff  and a new opportunity for those businesses to make changes.

Customers are keen on trustworthy and reliable retailers. In online communities, individuals tend to have a sense of looking out for one another and expecting nothing in return. Individuals may not always get it right, though typically they are acting selflessly which is why people have so much faith in the information shared in communities. This is compounded by the trend of big business who work unfairly and against the interests of consumers and society.

Brands / retailers / companies can help the community by being forthcoming. For example when SRAM had the hydraulic disc brake recall, they went to the public quickly and though they took hit in publicising and resolving this, they retain customer faith by being open.

RaceviewEquestrian wrote:

Race View Cycles office is based near Ballymena but the stock and orders are processed from our warehouse in the UK. This logistically makes common sense because 95% of our customer base online is the mainland UK, and overseas so logistically it makes sense to ship all orders from the mainland. This makes for a more efficient  service to our online customers.!

Why not relocate to North America? Most of your recent road.cc reviews all seem to come from that side of the pond. 

Leeroy_Silk wrote:

RaceviewEquestrian wrote:

Race View Cycles office is based near Ballymena but the stock and orders are processed from our warehouse in the UK. This logistically makes common sense because 95% of our customer base online is the mainland UK, and overseas so logistically it makes sense to ship all orders from the mainland. This makes for a more efficient  service to our online customers.!

Why not relocate to North America? Most of your recent road.cc reviews all seem to come from that side of the pond. 

my tracking info said my itemwas shipped from Belfast, not UK mainland.

Cheap prices, very slow to deliver, dreadful customer service. Only order if you enjoy the wait and be prepared to call them repeatedly.