BEWARE – Hermes delivery company

crom wrote:

madcarew wrote:

RatFink, you are literally a jobsworth. The label comes from “I couldn’t do that, it’d be more than my job’s worth”.

I think you’re really misunderstanding that phrase. From Wikipedia – “taking the initiative and performing an action that is beyond what the person feels is in their job description”.

 

When a postman correctly delivers a package from another firm they aren’t doing their own job but someone else’s. From a different firm in a competing field. Would you expect your LBS to fix the indexing on your internet-bought bike for no charge?

 

you want to read that page a bit more closely – “A jobsworth is a person who uses their job description in a deliberately uncooperative way, or who seemingly delights in acting in an obstructive or unhelpful manner. The term can also be applied to those who uphold petty rules even at the expense of humanity or common sense.”

Admittedly, wikipedia is a bit of a dodgy source, but still

Well Ratfink has laid out his

Well Ratfink has laid out his reasoning pretty well and has also confirmed that he would, and indeed has helped out others in need at the roadside.

I don’t think he’s a bad guy but I think perhaps he is leaning a bit to hard on the insurance and liability side of things as examplified by:

“By picking up the packet the postman has left himself wide open for grief.

If god forbid he had an accident between the 2 addresses and they found him carrying another companies packet i can assure you that’s nice would not be the official response.

(unlikely you may say but recently a colleague came back with less fingers than he started the day with)

If he was driving his insurance would be invalid as we are only covered for the transit of royal mail items and property.”

Does that mean that I as a householder should refuse to take delivery of a package destined for my neighbour? What would happen if the package came to harm in my house? What would happen if I tripped on my neighbour’s driveway whilst delivering it, what would happen (heaven forbid) if I dropped it when her dog barked as I rang the doorbell?

We can of course chose to live by such limitations and worries or we can get on with life safe in the knowledge that the British legal system will protect us in such situations using the concept of reasonableness – what would seem reasonable to an ordinary person (the man on the Clapham Omnibus) – and so just get on and do what we consider to be reasonable and ideally helpful to others.

If my postman saved me from spending many hours on the phone, weeks sorting out compensation and then having to re-order some product I’d be pretty grateful.

madcarew wrote:

madcarew wrote:

RatFink, you are literally a jobsworth. The label comes from “I couldn’t do that, it’d be more than my job’s worth”. 

No, the jobsworth would be the rule loving git from HR who sacks the helpful postman.

Not all postmen / women work in the consequence free world of Greendale filling their day doing helpful deeds assisted by their black and white cat.

Ratfink wrote:

Ratfink wrote:

atgni wrote:

Ratfink wrote:

atgni wrote:

Ratfink wrote:

“Nice” doesn’t pay his wages though.

Hermes  of course still get paid despite the fact they failed in the safe and correct delivery of the package that they were paid for.

So you’d rather he was a jobsworth and it got just got lost or pinched.

It’s not his concern Hermes have lost it by delivering it to the wrong place and leaving it in the open.It would be up to them to pay compensation.

I don’t suppose the orignal poster has asked Hermes where the packet is?

The PDA they use should show a GPS of where and when it was delivered.

 

 

So that’s a YES then.

Or maybe just maybe i’m being a little bit cryptic in suggesting how someone could claim their money back?

Ratfink wrote:

Ratfink wrote:

atgni wrote:

Ratfink wrote:

“Nice” doesn’t pay his wages though.

Hermes  of course still get paid despite the fact they failed in the safe and correct delivery of the package that they were paid for.

So you’d rather he was a jobsworth and it got just got lost or pinched.

It’s not his concern Hermes have lost it by delivering it to the wrong place and leaving it in the open.It would be up to them to pay compensation.

I don’t suppose the orignal poster has asked Hermes where the packet is?

The PDA they use should show a GPS of where and when it was delivered.

 

 

It’s not a case of helping

It’s not a case of helping people out.

Hermes have been paid to deliver an item to an address.

Until it reaches the correct destination it is their responsibility to safeguard it.

By dumping it outside the wrong address they have failed at what they have been paid for and the sender is entitled to presume it lost and claim for it.

As you might have guessed by now i’m a postman myself and have been for many years.

By picking up the packet the postman has left himself wide open for grief.

If god forbid he had an accident between the 2 addresses and they found him carrying another companies packet i can assure you that’s nice would not be the official response.

(unlikely you may say but recently a colleague came back with less fingers than he started the day with)

If he was driving his insurance would be invalid as we are only covered for the transit of royal mail items and property.

I’m sure the comments on here after a cyclist hit by uninsured postman story would not be that’s nice.

Someone may see him picking the packet up and presume he’s stealing it, again a phone call and more grief.

I get people trying to give me packets from other companies a couple of times a week and i see more dumped outside the wrong houses in trees etc.

I give the same answer everytime,

I’m sorry but its nothing to do with me and if i take it and they’re not in i’m stuck with it and i can’t be found with it.

The only thing i can do is if i see them i’ll tell them where it is.

Also at the end of the day people might use us next time after trying the cheaper options.

Most people fully understand what i’m saying.

As for helping people out you would not believe the things i’ve done for people over the years

but that’s helping people out, not what at the end of the day is doing a competitors work for free.

As for roadside mechanicals one rather unprepaired fellow with a ripped sidewall on his tubeless schwalbe g-ones recently rode off with a boot made from a P739 (sorry you weren’t in card),My spare inner tube and the contents of my C02 cannister (yay finally got to use one)

Leaving me to finish the day with some rather unsightly white stains down the front of my trousers! (sealant! you dirty minded sods).

atgni wrote:

atgni wrote:

Ratfink wrote:

“Nice” doesn’t pay his wages though.

Hermes  of course still get paid despite the fact they failed in the safe and correct delivery of the package that they were paid for.

So you’d rather he was a jobsworth and it got just got lost or pinched.

It’s not his concern Hermes have lost it by delivering it to the wrong place and leaving it in the open.It would be up to them to pay compensation.

I don’t suppose the orignal poster has asked Hermes where the packet is?

The PDA they use should show a GPS of where and when it was delivered.