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BEWARE – Hermes delivery company

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  • December 29, 2016 at 2:18 pm #26609
    Team EPO

    Just a word of warning to anyone tempted to use Hermes for shipping any bike bits 

     

    Quote from a guy I sold my powermeter to, quoted from his email to me.  If the postie hadn’t saved the day it would have been a pain for all concerned

     

    …”Word of warning mate, Hermes are a joke! They ‘delivered’ the power meter to XYZ (deleted by me) Road not my dads address.  It’s on the same estate but the elderly lady who lives there is in hospital so they chucked it on the doorstep and just left it there.  The postman found it luckily still there this morning and dropped it to my dad, soaked through but still legible luckily. “

     

     

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Viewing 7 replies - 31 through 37 (of 37 total)
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  • December 29, 2016 at 9:41 pm #884085
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    DrG82

    I refuse to buy stuff from

    I refuse to buy stuff from people who only deliver by Hermes and I tell them this in the hope that they will change the courier they use.

    The fact that you can’t get any info about the time they’ll deliver and they haven’t got any facility for you to collect undelivered items in person almost guarantees that you’re going to have to take a day off work and if you do the maths the lost earnings for outweigh any price difference you’re likely to see on the item you’re buying.

    December 29, 2016 at 9:38 pm #884083
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    Stable2309

    Company manages to not keep
    Company manages to not keep any delivery times as drivers all self employed. Their customer care desk manages most enquiries by not allowing you to get in touch with a human. Next day delivery not there after 6 days.
    I found email for CEO and this made negligible difference.
    Sometimes you don’t have a choice, but if you do select these jokers, I hope it’s not for any important items!

    December 29, 2016 at 7:41 pm #884081
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    atgni

    Ratfink wrote:

    Ratfink wrote:

    “Nice” doesn’t pay his wages though.

    Hermes  of course still get paid despite the fact they failed in the safe and correct delivery of the package that they were paid for.


    So you’d rather he was a jobsworth and it got just got lost or pinched.

    December 29, 2016 at 6:17 pm #884079
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    Anonymous

    They are lying bastards in my
    They are lying bastards in my experience. I remember a couple of times I waited in for deliveries from them and they didn’t deliver and the main office just kept claiming the driver attempted delivery. Like ferk he did. Ended just picking the stuff up from them as I couldn’t be arsed waiting anymore time or effort with them. Same deal with Yodel, pretending they attempted delivery or delivering to the neighbours and not leaving a card so I had to do the rounds in the street for my package.

    December 29, 2016 at 6:03 pm #884077
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    Ratfink

    “Nice” doesn’t pay his wages

    “Nice” doesn’t pay his wages though.

    Hermes  of course still get paid despite the fact they failed in the safe and correct delivery of the package that they were paid for.

    December 29, 2016 at 5:33 pm #884075
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    atgni

    Some people, the postie, are
    Some people, the postie, are just nice.

    December 29, 2016 at 4:46 pm #884073
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    Ratfink

     

     

    The postman should be sacked for delivering another companies balls up for free.

     

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