- This topic has 37 replies, 25 voices, and was last updated 9 years, 3 months ago by
The _Kaner.
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December 29, 2016 at 2:18 pm #26609
Team EPO
Just a word of warning to anyone tempted to use Hermes for shipping any bike bits
Quote from a guy I sold my powermeter to, quoted from his email to me. If the postie hadn’t saved the day it would have been a pain for all concerned
…”Word of warning mate, Hermes are a joke! They ‘delivered’ the power meter to XYZ (deleted by me) Road not my dads address. It’s on the same estate but the elderly lady who lives there is in hospital so they chucked it on the doorstep and just left it there. The postman found it luckily still there this morning and dropped it to my dad, soaked through but still legible luckily. “
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The _Kaner
Not a very efficient company
Not a very efficient company at all…how long does it take for a parcel to be delivered…my estimated date of receipt is ‘before the 16th March’…from UK to ROI…presuming it doesn’t get redirected to Neverland…10 days!!!
Ronald
Hermes… Don’t get me
Hermes… Don’t get me started… One of them is leaving parcels in the black rubbish bin…
‘Their’ Chat is useless.. claims happily I need to contact the ‘Other’ Hermes (There is just 1 company, trading as 2 variants) and they couldn’t do a thing. ‘Other’ Hermes is uncontactable 😉
They do actually deserve some good old bad press 🙂
Simon E
FluffyKittenofTindalos wrote:
Sounds like Royal Mail before the government got the wreckers in, the local management purposely demoralised the staff* and it was privatised. The UK government sold its remaining stake in 2015.FluffyKittenofTindalos wrote:I can’t help thinking its rather wasteful to have mulitple companies each driving vans around delivering to a handful of addresses in the same neighbourhood. Would it not make more sense to have one organisation doing all the deliveries in an area, employing local staff who actually know the area, with proper training and decent working conditions? Or is that too old-fashioned?Apparently privatisation is better than monopoly. Though you may disagree if you have experience with any of the water companies, parcel delivery companies etc etc. In truth it’s better for $enior managers and shareholders, not customers or the population as a whole.
* I know at least 4 (previously happy) postal workers who all said the same things – that the management openly treated them like sh*t and tried their best to get as many of the more experienced workers to leave so RM would spend less on redundancy.
FluffyKittenofTindalos
My experience is that all the
My experience is that all the private courier companies are as bad as each other. They tell porkies about if and when things have been delivered and they are a complete pain to contact.
I don’t really blame the couriers themselves as, as I understand it, they are all on crap job contracts getting paid peanuts with unmeetable targets. Which explains why they sometimes report something on-line as ‘delivered’ 6 hours or more before the they actually deliver it. Or say ‘handed to resident’ when I found it lying on the landing.The particular constant problem I have with them is they don’t know how to get into blocks of flats, so they often don’t even leave a ‘while you were out’ card. The regular RM guy, because he delivers to every flat, every day, is able to get someone to let him in. so at least I know if he’s tried to deliver something.
I can’t help thinking its rather wasteful to have mulitple companies each driving vans around delivering to a handful of addresses in the same neighbourhood. Would it not make more sense to have one organisation doing all the deliveries in an area, employing local staff who actually know the area, with proper training and decent working conditions? Or is that too old-fashioned?
VeloPeo
When I lived in London, a
When I lived in London, a Hermes delivery driver emptied the contents of our recycling box (by the front door) all over the path so they could leave the package in the container. Didn’t leave a note through the door but I guess he didn’t really need to at that point.
Where we live now, the Hermes delivery guy is an old retired bloke that lives in the village. If we’re ever out when he tries to deliver, we’ve got his number and we call him and he pops it in when we’re back.
SingleSpeed
Yodel once put 64GB of
Yodel once put 64GB of Macintosh RAM in my Recycling Bin; On Recycling day; Before the Bins had been collected; thankfully I came down from the Study to make a coffee and noticed the card on the doormat. A strongly worded letter followed.
neilwheel
To be fair to Hermes, I had a
To be fair to Hermes, I had a package delivered by them yesterday which arrived two days before the expected delivery date!
While he was at my door, the delivery guy asked me to take a package for a neighbour who was out at the time (Saturday 2 PM) and dropped a card through the neighbours’ letter box telling him where his package was. My neighbour came to my door later that evening to get his stuff. Result!
I think you can get lazy basturds in any delivery company – whether it be Royal Mail, Hermes, Yodel, etc. – so there’s a bit of pot luck going on when it comes to efficient deliveries. Hermes are about pricecutting to stay competitive against the more established networks in the market so the old peanuts/monkey rule has probably got a lot to do with the quality of service an address can expect from any given carrier. Using sub-contractors doesn’t help either, so when you choose a company to ship your stuff, bear this in mind. An extra quid spent at the post office might be worth a lot more in terms of hassle-free deliveries later down the line.
Hermes did refuse a refund,
Hermes did refuse a refund, just saying they will do better next time but made a claim via PayPal and got a full refund.
dottigirl
In the last couple of years,
In the last couple of years, nearly every single delivery service (including Royal Mail multiple times) has misdelivered to my house. Wrong number, or right number but wrong street are both common. Even nearly-right number, wrong street (Velux blinds’ service, take a bow!)
Last year, the doorbell went. My housemate was in the shower, so I answered. It was Ocado or Waitrose, whichever my housemate used regularly. I took the groceries in – about eight bags, with the invoice coming with the dead-last bag – put the cold stuff in a cool place and went back to work.
About half an hour later, housemate comes downstairs…and asked whose groceries they are. Cue searching for the invoice.
My neighbour was so unpleasant when I painfully limped around with as many of the bags as I could carry (‘Can’t you go back and get the others?’), that I swore never again. I used to hold her deliveries on a regular basis, now I apologetically turn them away. And some drivers are desperate to get the packages off their hands. I feel for the poor bastards.
Still not keen on those who mis-deliver though.
Man of Lard
Herpes (sic) are one step
Herpes (sic) are one step across from Yodel in my experience – as bad as each other, both in the mode of apparently employing people that simply don’t care! Three times I’ve had the local Hermes agent knock softly once and by the time I opened the door (no more than 15 seconds from the knock) he’s been opening his van door to go and claimed “I don’t usually get a reply here” (I work from home, swmbo is here 99% of the time too)
My experience as a customer:
DPD/Interlink – by far the best and most responsive to contact (not counting sending the RM posties a text lol)- depot 60 miles (Tyneside)
Royal Mail – I live in a village, we have a regular postie and her backup is equally regular. Local DO ½ mile 🙂
UPS – they’d be excellent if they delivered every weekday here – but they appear to miss Tuesdays & Thursdays. Never needed their depot – think it’s Livingston or Linlithgow (60 miles)
FedEx – god help me if I miss a FedEx – the “local” depot (near Carlisle) is 86 miles away. Otherwise they’re OK.
Parcelforce – just a bit shit (depot 50 miles – Edinburgh). Used to be better when they handed off the local deliveries here to Royal Mail (except that they used to hand over the parcels at the regional mail centre about 10 minutes after the trunking run had left – so 1 day delay automatically)
Well I spoke to Hermes via
Well I spoke to Hermes via their Chat which was a bit useless as the just said sorry will try harder next time. I then emailed them asking for a proof of signature and they said there was a technical fault that day.
Given the volumes they must process at Xmas I get things won’t be perfect but their response to repeated questions has compounded an already bad experience.
Will try DPD next time.
longassballs
Hermes drivers get paid 45p
Hermes drivers get paid 45p per delivery and have to pay for their own fuel. They have to leave parcels on doorsteps just to make a living.
My local Hermes driver was a really nice scally lad who always wanted a chat despite being in a mad rush and geniunely seemed to care and take care of parcels. A lot of the time stoned, and probably shouldn’t have been driving, but I felt so sorry for him who was I to judge. He got sacked Christmas week for his car being stolen after leaving it unlocked while delivering. Poor bastard.
Spangly Shiny
Use Interlink Direct, part of
Use Interlink Direct, part of the DPD Group, it’s worth a little extra to get next day delivery within a one hour delivery window.
kev-s
I use MyHermes for all my
I use MyHermes for all my Ebay sales and have sent over 200+ items with them over the last 4 years and ive never gotten any bad feedback or low postage ratings on Ebay and the items arrive on time
Royal mail on the other hand have lost, mis delivered, late delivered and damaged parcels over the years and i now refuse to use them for anything personal
Unfortunatley i still have to use them on a daily basis at work and have no end of trouble, in fact its got to a point that the company are looking to switch to another company instead which means Royal mail will lose around one million items a month coming from us
crom
[/quote] Nice selective quote
Nice selective quote, well done. The OP didn’t ‘expect’ the postie to be a kind human. RatFink’s 1st post was to call for the kind postie’s sacking. (Maybe RatFink aspires to a job in his idea of HR) Back to the post though: Good old Postie saves Christmas (as Hermes are cack); a near classic cautionary tale.Yeah I wouldn’t have anything for praise for the postie that delivered it. But having family working for Royal Mail and knowing the job pressures at the minute it’s a risk they don’t need to take in case anything went wrong. Safer to ring the doorbell and tell the recipient where you saw it.
I would 100% maintain that it’s not being a jobsworth to leave the parcel. It’s not a Royal Mail delivery!
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