Anyone ordered from RaceView Cycles in Co. Antrim ?

Placed an order for Campagnolo Zonda C17 wheels with Race View which were considerably cheaper than the regular sites.

Then found this post and started to worry,  thought it would turn into a load of hassle.

I heard nothing for a few days so phoned and spoke to John. He said because of the Xmas break they were behind with sending orders out and that it would be despatched that day (Friday) and I’d receive the wheels Tuesday the following week. They actually arrived a day early on the Monday.

I’m not saying people haven’t had problems with Race View but my order went pretty smoothly. Maybe they’ve got their act together?

I’m not from the USA and yes I’ve had to join the forum and this is my first post but just thought I’d share my experience.

I purchased a Zipp disc wheel

I purchased a Zipp disc wheel recently from RaceView Cycles.  I don’t know about previous versions of the store, but my experience was very positive.  Had good communication, fast delivery and good price.  I live near Denver, Colorado and the wheel arrived in a little less than a week from date of purchase.  

Raceview are a pack of

Raceview are a pack of Charlatans.  I placed an order 6 weeks ago ..still no sign of it.  They have my money and I have no order.  Have asked Visa to get my money back.   Don’t waste your time and risk your money buying from them.  Seriously wish I had read some of the reviews on here before deciding to order from them.  

Leeroy_Silk wrote:

RaceviewEquestrian wrote:

Race View Cycles office is based near Ballymena but the stock and orders are processed from our warehouse in the UK. This logistically makes common sense because 95% of our customer base online is the mainland UK, and overseas so logistically it makes sense to ship all orders from the mainland. This makes for a more efficient  service to our online customers.!

Why not relocate to North America? Most of your recent road.cc reviews all seem to come from that side of the pond. 

I just happened to stumble
I just happened to stumble upon this thread and feel I have to say something! FRAZER/John/Bill or whatever you are calling yourself this week. Would you stop with the fake reviews, they are so overcooked, they stand out a mile!! Note to self, if you are caught out blatantly lying to your customers then we will vote with our feet and shop elsewhere!! Any forum members considering buying from this company,don’t!!

glennh wrote:

Had a difficult experience with race view cycles.

My order took many unanswered emails to process and I had to suggest having VISA involved in an online fraud transaction before the company replied. I attempted to call them but their number was not in service. 

The order was explained to be out of stock despite being charged to my credit card and purchased from an in stock description. I had to give an ultimatum of a tracked shipping  reciept for the product or a direct VISA refund. The order then shipped.

My experience took over 2 months and took many difficult emails to conclude. I feel lucky that i did not have to involve VISA in this transaction. 

I emailed John to cancel my order since he had not shipped them last Thursday (8/25). I was just about to contact VISA to dispute this charge when John responded with yet another Parcel Force tracking number. The tracking number only worked after a day and it indicated the parcel was shipped on Thursday, not on Monday as he had promised. I asked John if the parcel was shipped on Monday or Thursday. No response.

I would not order another

I will not order another item from RaceView Cycles again.

I first placed an order for a set of Zipp 30 Course disc wheels on 8/15. My credit card was promptly charged after placing the order. When i didn’t receive any order confirmation, i sent an email two days later (8/17) asking if the order would be shipped soon. When i still didn’t get a response on the 19th, i requested the order be canceled if it wasn’t going to be shipped by Monday (8/22). I received a prompt response from John indicating that it was not going to be a problem to ship by Monday. On 8/22, assuming that the order had already been shipped, i emailed John requesting a tracking number for the shipment. John responded with a Royal Mail tracking number. When i entered the tracking number on Royal Mail’s website, the status indicated they had made an attempt to deliver the package somewhere in UK. I asked John if he had sent me the incorrect tracking number and he responsed on 8/23 with the “correct” tracking number for Parcel Force. Upon entering that tracking number, i received this status:

“We have no tracks for your parcel yet. The status of your parcel will be updated in due course.”

This seems to be an indication that Parcel Force has not yet received the parcel from RaceView Cycles. So i emailed John asking him if the set of wheels had been shipped and i mentioned i needed the wheels very soon for my upcoming cyclocross race. He did not respond.

When Parcel Force tracking site gave me the same information again a few hours ago, i emailed John to cancel my order since it’s obvious he had not shipped it on Monday as promised and i have no clue if he was ever going to ship it. I only hope RaceView Cycles will refund my credit card as quickly as they had charged it.