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SHAUNAM.
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January 21, 2016 at 3:15 pm #25284
hill_climb
Hi Everyone,
Was looking to place an online order with RaceView Cycles but was wondering if anyone has feedback, before I go ahead.
thanks,
Bill
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kenyond
It is very strange people
It is very strange people registering to leave one post…… Just had a read of the T&C’s and not seen anything like them
srchar
And at the moment I hear that
And at the moment I hear that they give you ten per cent off if you register on road.cc and leave a comment on this thread! /sarc
…probably because it’s still the top hit on Google if you search for Race View Cycles. That must hurt.
mck414
I recently placed an order
I recently placed an order with Race View Cycles and had a great expereince. Being located in the US, John from Race View immediately contacted to let me know my bank would more than likely block the transaction as “suspicious” due to the overseas and purchase price. Sure enough, he was correct. Once I got my bank squared away the purchase when through. As advertised shipping was a flat rate and was delivered on time, 5 days later. Race View Cycles providedthe tracking number as soon as they had it available.
I won’t hesitate to order bike stuff from Race View Cycles again.
Gruntled
Similar good experience to
Similar good experience to Les, but better.
I live in California. Ordered Campy Bora Ones at a price substantially lower than anything else I saw on the net. Order placed June 26. Googled the company after I placed the order, got concerned after reading this forum and emailed to see if the wheels were in stock. John emailed within 24 hours to assure me they were and that they’d ship in a couple of days. About a week later I got a shipment confirmation email with a tracking number. Wheels arrived July 6. I ran them through Certilogo.com to check authenticity and they cleared, and inspection showed no damage whatever.
So, from order to the UK to my door in the USA it was 10 days. Would recommend them without reservation.
Lesdon499
Hi everyone
Hi everyone
I joined the forum following a search AFTER I had ordered from Raceview and found this post. Had I found these previously I wouldn’t have ordered but here is my experience:
30 April 2016 – I ordered Powertap GS AMP wheelset at a great price. Having Googled these, Raceview came up with the best price and the ordering was as slick as any other internet provider.
I then did a search on the company, found this and I have to say my jaw hit the floor. So much so that I called on Monday and spoke with John. He advised me that the wheels weren’t in stock (website advised they were) but they would order them in. Over the following couple of weeks I called and to be fair John called me back on every occasion and updated me. They did advise that the wheels had been delivered and would be posted out on a Fri but they weren’t; then it was the Monday and it wasn’t but they were posted 24 hours on the Friday to get to me.
I received the wheels on 23 May 2016 which for wheels that were out of stock wasn’t too bad. So all in all, given the price I am delighted with my wheels and the price. They could improve customer service a bit but the same could be said for other retailers I hahve encountered likewise.
Les
Mikesbikes007
Run away do not touch with a
Caution! This company are truly appalling with no customer care.
I ordered a bike computer 2 weeks ago and have yet to receive it.
I have spoken to them on several occasions and emailed via site and Facebook (no. Response to emails)to be given different stories every time. When asked for tracking info they said it hadn’t yet been sent. Asked for refund the next time and was told it was dispatched but no tracking details (told I would get called back which never happened)
I have called all morning to get engaged tone.
I have never had an online shopping experience like it.
Seem to have no care regarding customers as long as they have your money they are not interested!
604cefiro
Hi everyone,
Hi everyone,
Just want to post my experience with Race View Cycles recently.
I placed an order with them early April (timeline of progress below), and received the package today May 4th 2016. The delay wasn’t Race View Cycles fault, it was my local postal service Canada Customs had a massive delay for clearing items through our boarders.
At the end of the day, I received my 2 Vittoria Corsa G+ tires and some muc off hydro lube for a FANTASTIC price (versus our Canadian pricing for the same goods).
Overall, I am satisfied, but was very concerned when I first saw this thread.
John did communicate with me, but there were definitely delays with his responses via email. I left them a voicemail message but didn’t receive a call back. On week 3 of the order, I emailed a few times but did not receive any responses. It was only when I messaged them on FB that I received a response promising that they would follow up with Royal Mail and give me an update thereafter, but again I did not hear back.
Would I order again? Possibly, I’m waiting for John/Race View to email me back after I gave them some feedback, so we’ll see how they respond.
For now, definitely be cautious, make sure your creditcard company will give you a way to recoup costs if things go sideways. But like I said, at the end of the day I received my goods, packaged well, and received them at a great deal.
Note: I’m not a shill… You can find me on other forums under this name, and on instagram under 604.will
Order Date: April 6th 2016
Order Processed/Shipped/Tracking Received: April 14th 2016
– On April 12th I emailed John in regards to the order as I didn’t receive any update from them about what the status was
– Within a few hours he emailed back apologizing that they were moving locations and that they didn’t send it out yet, but would do so immediately
– Provided tracking number 2 days later on April 16th
Order Received: May 4th 2016
– Order took much longer than expected to arrive
– The package actually arrived here in Canada on April 19th, but Canada Customs had a massive delay in clearing packages (agent said 45 days)
– This delay was NOT Race View Cycles fault, it was our local postal service
bna
I am quoting
I am quoting RaceviewEquestrian first.
RaceviewEquestrian wrote:The rest of the statements and correlations linking us with any other company or companies such as Shiny Bikes is incorrect.RaceviewEquestrian wrote:The comments above suggest we are the same company are inaccurate, untrue and libellous.If Shiny Bikes ceased trading then it is completely reasonable that a new entity is legally separate and independent. Some forum members have identified that these independent entities share some things in common.
I have noted that Shiny Bikes stocked the following bike brands:
Pinarello, Colnago, Enigma, Kinesis, Cinelli and Ritchey.And that Race View Cycles stock:
Pinarello, Colnago, Enigma and Kinesis.I have also noted that the Terms and Conditions used in the current Race View Cycles website is identical, in many sections, to the Terms and Conditions used for Shinybikes.
Without suggesting that there is any connection, the coincidence is remarkable.
There have been retailers in the bike world who have had various issues or even a change in ownership and have made a fresh start which means that there are familiar staff and a new opportunity for those businesses to make changes.
Customers are keen on trustworthy and reliable retailers. In online communities, individuals tend to have a sense of looking out for one another and expecting nothing in return. Individuals may not always get it right, though typically they are acting selflessly which is why people have so much faith in the information shared in communities. This is compounded by the trend of big business who work unfairly and against the interests of consumers and society.
Brands / retailers / companies can help the community by being forthcoming. For example when SRAM had the hydraulic disc brake recall, they went to the public quickly and though they took hit in publicising and resolving this, they retain customer faith by being open.
matthewn5
Certainly true that 6
Certainly true that 6 Eskylane Road Antriml where the business is registered, was on the market in May last year:
http://www.zoopla.co.uk/property-history/6-eskylane-road/antrim/bt41-2ll/36764778
beankeef
Leave well alone, they’re
Leave well alone, they’re incompetent at best and crooked at worst.
I’m still hopeful but I
I’m still hopeful but I ordered 3 items from the in March. I received 2 after a hastening email but still haven’t seen the 3rd (and most expensive), 5 weeks later. I’ve sent a message asking for the item or a refund and I’ll let you know how I get on. I’m expecting to hear tomorrow (Monday morning).
barbarus
Perhaps if I can step in here
Perhaps if I can step in here to offer some more concrete proof. Since ordering from these guys, my power has gone up by average 30 watts, I have consistently smashed my PBs and have not had a single puncture. Case closed.
srchar
kwi wrote:Anyone else think that signing upto a forum to leave a review a bit strange?It is rather, especially when the reviews consist of “I ordered stuff, it was delivered” – hardly the exceptional customer service experience that prompts one to sign up to a forum just to leave a review.
Race View are Shiny Bikes, who were crap and went bust, then lied about it on here. ENDS
StraelGuy
I was thinking exactly the
I was thinking exactly the same thing…
kwi
Anyone else think that
Anyone else think that signing upto a forum to leave a review a bit strange?
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