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Merlin Cycles a positive experience.
Absolutely brilliant after sales service. No excuses, no bullshit, just great to deal with.
We're quick enough to highlight poor service, so I'm bigging up the guys at Merlin.
Who do you rate positively and why?
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- Rendel Harris 13 min 12 sec ago
A sitting duck is only under threat if somebody decides to shoot at it. The residents have unintentionally exemplified exactly the problem with...
- nickba 43 min 18 sec ago
It'd be nice to have included some technical information such as weight stiffness and compliance compared to a conventional frame. Is this just...
- TheUntypicals 1 hour 47 min ago
Far more carrot and stick is needed...
- Barraob1 7 hours 38 min ago
"The cyber truck of brifters" so a vanity project designed by an idiot for sycophants
- Smoggysteve 10 hours 8 min ago
If a chain comes off and gets stuck. That has absolutely zero to do with the frame. ...
- Richbeck 10 hours 57 min ago
Take a look at spa cycles - plenty of choice and options.
- brooksby 12 hours 56 min ago
Asking the Bristol Post to do actual journalism? Ha! That's a good one!
- mdavidford 17 hours 31 min ago
They were handed the victory on a Platea?
- chrisonabike 18 hours 10 min ago
I think the former is a fair summary. What's available guides buyers' choices BUT the common choices are reflected by the market here **....
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32 comments
I've bought from Merlin and never had any issue with them, so I can't comment on their after sales service.
I've had good service from Wiggle/CRC over the years - returns are simple and easy.
The absolute worst experience that I've had was with Raleigh UK - they claimed to have lost my return and then didn't answer my emails until I kicked up a fuss and I eventually got a refund. Took about 2 months or so.
I used to buy loads of bits from Merlin, as they were cheaper than I could get many components via distribution with a trade account! I agree, they were always a joy to deal with as far as any returns or warranty claims went, also they were quick and efficient at sending the stuff out in the first place.
They are still my go-to for bits for myself.
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