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6 week service on new bike at Evans

by Supercam600
Wed, Mar 07, 2018 14:50
9

So i've recently bought a Jamis Renegade Expert from Evans and as part of their standard new bike deal you get a free 6 week service.

I don't doubt that a 6 week service is wise but I'm a pretty handy mechanic so i'm just wondering if there's really any point taking it into Evans. When I say handy I've just converted the wheels to tubeless, i bleed my own brakes, I replace and press in my own bearings, do suspension services on the mountain bike. etc... If all they're going to do is twidle the barrel adjusters on the mechs and pump up the tyres i'd rather not waste my time. 

Does anyone have any experience of their 6 week service? Is it worth bothering?

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

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9 comments

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crazy-legs | 6 years ago
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Many shops put a disclaimer in that if you haven't had the bike checked, the warranty is not valid. Worth checking if they say that and if they do, book it in just to tick the box.

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iandusud replied to crazy-legs | 6 years ago
2 likes

crazy-legs wrote:

Many shops put a disclaimer in that if you haven't had the bike checked, the warranty is not valid. Worth checking if they say that and if they do, book it in just to tick the box.

I don't doubt what you are saying. However they can't avoid their legal obligations with regard to the sale of goods act. Having said that there is also an onus on the purchaser to act reasonably. I ran a bike shop for many years and offered a free service on new bikes for the very good reason that things do bed in and settle down and will need to be retightened and adjusted after an initial period. If a customer continues to ride a bike in this state it can lead to failure of a part that would have otherwise had a normal service life. In which case a shop would have fair argument that the customer didn't act reasonably or responsably. 

In the case of the OP there is no reason to take the bike back to Evans if he is fully capable of doing the neccessary checks. If later on a part should fail Evans cannot say that the waranty is void because he didn't have it serviced unless they can demonstate that the failure was due to lack of normal maintenance - ie negligence on the part of the owner.

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stucky | 6 years ago
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i used my 6 week service with them because on the 5th week one of the nipples in my rear wheel broke loose and went inside the rim. they asked me if there was anything else i wanted them to check on the bike. i told them about the front mech not being set up correctly (just excessive rub) and the stem bolts creaking when standing up and putting the power down. 

they fixed the rear wheel issue but all the rest was just ignored. a couple of months later i was finally brave enough to have a look at the stem bolts and found one of them was.. pretty loose.

if you can do all the things you mentioned and trust your skills, don't bother. 

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DaSy | 6 years ago
0 likes

We always offered the free 6 week service, just beacuse everything is new, so all sorts of things bedded in a bit and gears and brakes often went a bit out of adjustment. If you know your way around a bike, you'll do as good, if not better job that they will at tweaking it.

It really is just twiddling a couple of barrel adjusters!

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allanj | 6 years ago
0 likes

worth checking what Evan's say about the warranty?  Sometimes following servicing is needed if you claim

 

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CXR94Di2 | 6 years ago
0 likes

If you can do what you described, why would you let anyone else touch your bike. Best service will be yours.

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Supercam600 | 6 years ago
1 like

Thanks, I thought as much.

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rdmp2 | 6 years ago
0 likes

I took them up on a 6 week service- asked them to make a few minor alterations which they did but it also came back with front disc rubbing badly on the pads (maxle- wierd QR/thru axle hybrid so not simply poor wheel positioning). Think they were trying to realign the calliper- so more than just tweaking barrel adjusters but slightly messed it up. You sound highly competent so I wouldn't bother if I was you

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StraelGuy | 6 years ago
0 likes

I didn't bother with the last two bikes I bought but, like you, I'm a pretty handy home mechanic.

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