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Another recall for SRAM, this time for 10-speed medium cage rear mechs

SRAM have today issued a recall for Red WiFLi 10-speed medium cage rear derailleurs. This is a voluntary recall, citing the potential for the derailleur parallelogram to jam and no longer shift. SRAM advises consumers to stop using these products immediately.

The component manufacturer is working with the U.S. Consumer Product Safety Commission and other global authorities to recall the derailleurs as a safety issue. SRAM is begun a “pro-active  quarantine” to prevent more product enter the market, while it works to retrieve and replace all effected components. The U.S. Consumer Product Safety Commission says that 43 incidents have been reported in the U.S. with one report of scrapes and bruises.

If you have a SRAM Red 10-speed groupset, and your derailleur has a serial number between 31T2000000 – 11T39999999, the advice is to stop riding and get in touch with the shop or dealer you bought the bike or groupset. Consumers are entitled to a free replacement. The above photo shows where the serial number is located. 

The recalled derailleurs manufacturing dates are September 2012 through March 2013

This follows the recent recall of its RED 22 and S-700 Road Hydraulic disc brakes last month.

More at www.sram.com and www.cpsc.gov/en/Recalls/2014/SRAM-Recalls-Derailleurs-for-Bicycles/

David has worked on the road.cc tech team since July 2012. Previously he was editor of Bikemagic.com and before that staff writer at RCUK. He's a seasoned cyclist of all disciplines, from road to mountain biking, touring to cyclo-cross, he only wishes he had time to ride them all. He's mildly competitive, though he'll never admit it, and is a frequent road racer but is too lazy to do really well. He currently resides in the Cotswolds.

9 comments

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ajmarshal1 [411 posts] 2 years ago
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Too many recalls, too many horror stories from SRAM users. I toyed with the idea of red 22 for a while but the reasons to steer clear just keep piling up.

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allez neg [497 posts] 2 years ago
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Having had bad vibes from previous (mtb) SRAM produced equipment, namely some Rockshox forks and an Avid disc brake it's gotta be said, I'm steering very much clear of their products and this would significantly influence my choice of bike in the future. Shimano for me, ta

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giobox [356 posts] 2 years ago
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After two recalls, it makes you wonder if SRAM felt they had to rush out the new RED groupset to make up for not having an electric system. I imagine the marketing team might have felt being one of the first to go to hydraulic brakes combined with 11 speed would help them compete against Shimano and Campag's much glitizier electric offerings.

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mrmo [2076 posts] 2 years ago
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giobox wrote:

After two recalls, it makes you wonder if SRAM felt they had to rush out the new RED groupset to make up for not having an electric system.

Speaking to bike shops, Avid brakes are not renowned for reliability! Sram rear mechs tend to be "fragile".

I'll stick to Shimano for the MTB and Campagnolo for the road bike. Both seem to make kit that generally works, doesn't break if you look at it. Oh and isn't horrifically expensive for spares!

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Al'76 [110 posts] 2 years ago
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Seriously considered buying a Tarmac Pro with SRAM Red; spoke to LBS mechanic who said "SRAM tend to let their customers test their products". Despite the weight penalty, kinda glad I played it safe with the Ultegra equipped Expert now...

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Al'76 [110 posts] 2 years ago
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Seriously considered buying a Tarmac Pro with SRAM Red; spoke to LBS mechanic who said "SRAM tend to let their customers test their products". Despite the weight penalty, kinda glad I played it safe with the Ultegra equipped Expert now...

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roadiesean [72 posts] 2 years ago
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My SRAM Red Wifli from pre-22 mechs also bit the dust about 3 months ago, brand new, the plastic piece that held the parallelogram in place fell out, first blocking the mech completely, then 2 rides later fell out completely leaving me stranded 30 miles from anywhere. Great customer service gave me full refund, but still leaves a bad taste, especially since I am a huge advocate of SRAM products converting all my campag bikes to SRAM over the past few years. Not good enough on the new versions, SRAM, can do better.

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eschelar [56 posts] 2 years ago
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Well considering that RockShox and Avid are completely different sections of the company, it's a bit ridiculous that you would avoid their shifting mechanisms on the same vote.

I've always hated SRAM shifters. Since the old days with the gripshifts, right up to the late 2000's with their X9, X0 series.

Always felt like shifting through mud.

But I've got Avid brakes and between a now heavily customized Totem and some Lyrics, I've not had a problem with their other stuff. Sure, that Totem isn't as plush as my old manitou, but it's a totally different beast and it does the job just fine - indeed, with lockout and 2 inch travel adjust, it does a few different jobs pretty damn well.

Use your brain first before making sweeping condemnations of unrelated products.

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mike the bike [678 posts] 2 years ago
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As my Nan would have said, speak as you find.

My only acquaintance with SRAM was three full years of all-weather commuting on cheap X5. It worked faultlessly, never missed a gear and when I sold the bike it looked set for another long period of faithful service.