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Hi Everyone,

 

Was looking to place an online order with RaceView Cycles but was wondering if anyone has feedback, before I go ahead.

 

thanks,

Bill

116 comments

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kwi [293 posts] 1 year ago
0 likes

AFAIK they're quite new, though done equestrian stuff for a while, but only around the corner from my mums so I can call around if needed.

Ballymena Road Club are based fairly close so maybe worth asking on their Facebook page.

 

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boRed [39 posts] 1 year ago
4 likes

It looks like RaceView Cycles has risen from the ashes of Shiny Bikes:

RaceView Cycles is a trading name for RaceView Equestrian (as stated at the bottom of the website).  RaceView Equestrian is owned by Dawn Wilson.  More business info on them here: https://check-business.co.uk/business/NI631676/raceview-equestrian-limited/

Shiny Bikes were owned by Fraser Wilson.  Business info here: https://check-business.co.uk/business/05833543/shiny-bikes-ltd/

Both have trading addresses at Raceview Mill, Broughshane, BT42 4JJ.

Shiny Bikes went through through Voluntary Winding Up/Liquidation in Nov 2015: https://www.thegazette.co.uk/notice/2427463.

There are reviews online for Shiny Bikes with lots of poor ratings, many of those are in the last months of trading: https://uk.trustpilot.com/review/www.shinybikes.com.

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srchar [654 posts] 1 year ago
5 likes

I wouldn't. Race View Cycles is the new name for Shiny Bikes. Both I and a friend have had bad experiences after buying gear from them - in my case nearly a grands worth of groupset, in my friend's case a rather expensive frame. In both cases there were faults present straight out of the box. The guy who runs the place, Fraser, was so unhelpful and lazy that we ended up dealing with our own warranty claims through the distributors, then waiting several weeks for Fraser to get round to forwarding the repaired items to us.

They're not cheap enough for the hassle to be worth it.

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DanTe [190 posts] 1 year ago
5 likes

As has been said, if they're the same crew as shiny bikes leave them well alone..

'Bought' a pair of wheels from them a while back, they were advertised as being instock, money leaves my account, no wheels in stock, they then instigated the weirdest refund system going that would of took ages had my bank not gotten involved. Guy was extremely unhelpful, lazy and rude. Even my bank said it seemed a dodgy set up..

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RaceviewEquestrian [1 post] 1 year ago
2 likes

Can we just clear up a few issues and assumptions here.

 

Race View Equestrian is the parent company for Race View Cycles.

The rest of the statements and correlations linking us with any other company or companies such as Shiny Bikes is incorrect.

We are an independent company, you cannot assume that just because Race View Equestrian operates out of a shop premises nearby to where they used to have premises is the same company. Race View Cycles office is based near Ballymena but the stock and orders are processed from our warehouse in the UK. This logistically makes common sense because 95% of our customer base online is the mainland UK, and overseas so logistically it makes sense to ship all orders from the mainland. This makes for a more efficient  service to our online customers.! Shortly our Equestrian stock and warehousing will also move to the mainland as logistically we are processing more orders now to the mainland, so both companies will merge warehousing together.

We are a growing company and we are working towards our business strategy of retailing products to most outdoor pursuits, this is our long term vision. We have analysed the gap in the market locally for cycling products since the success of the Giro d'italia and simply plugged it nothing more (this is one of our key aims)  It is the same as what we have done with the equestrian market place very successfully, same business model.

The comments above suggest we are the same company are inaccurate, untrue and libellous. I suggest some members should base their written communications on fact and not assumptions. 

We at Race View Group strive to provide an exceptional service to all our customers in both sectors Equestrian and Cycling. We work hard to achieve this and ultimately want our customers to get the best experience.  We have had nothing but praise for the service we provide our customers and we will work tirelessly to continue this to ensure our customers get the best service possible in our business transactions. We come from a chartered accountancy background and this is very evident in how professional we run the business operations, no stone is left unturned to satisfy the needs of our customers.

Regards

Race View Equestrian.

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Nixster [377 posts] 1 year ago
10 likes

Gosh, heavy-handed threats of involving our learned friends and a promise of 'a more effluent service'.

I'm sure forum members are capable of drawing their own conclusions.

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mike the bike [956 posts] 1 year ago
8 likes

Whoever they are I would hesitate to shop with them.  The spelling, the strangulated English and the poor punctuation don't inspire confidence.

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Guanajuato [83 posts] 1 year ago
5 likes

I'd be wary. too many coincidences.

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andyp [1501 posts] 1 year ago
7 likes

'I suggest some members should base their written communications on fact and not assumptions. '

 

That new-fangled thinking is never going to catch on. This here's the internet, boy.

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harragan [210 posts] 1 year ago
10 likes
RaceviewEquestrian wrote:

 

The comments above suggest we are the same company are inaccurate, untrue and libellous to such an extent that these comments and serious allegations have been copied to our company solicitor for further action. I suggest some members should base their written communications on fact and not assumptions.  You cannot simply write things without any basis and it's easy to identify IP addresses of those involved.

 

Why such a threatening tone?  You could have come on here and simply put people straight.  You might have had a better response and even picked up a few customers.  As it is, I have a suspicion you've just alienated quite a few people on here.  Clumsy, to say the least.

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Xwheels [23 posts] 1 year ago
4 likes

. . . now trading as DisgRACEVIEW cycles.

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davel [1699 posts] 1 year ago
10 likes

^ How to lose custom and alienate people.

"Can we just clear up a few issues and assumptions here"

Course you can, but not via the sort of bollocks that followed that 'question'.

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Jack Osbourne snr [680 posts] 1 year ago
10 likes

Wow.

What a spectacular own goal.

I would offer some marketing advice, but I'd be concerned that it might be seen as libellous.

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gnarlyrider [28 posts] 1 year ago
6 likes

I took a look at Raceview's website and strayed to the terms and conditions section.  Before leaving any review on their website I suggest you take a look at the section titled "Reviews..."  Some of the terms here alarmed me  -  especially the modify content and indemnity terms imposed on you, the reviewer. I checked out a number of popular websites and saw nothing similar

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srchar [654 posts] 1 year ago
13 likes

How do you explain that, if you Google "site:raceviewcycles.com shiny", the search results for the Vittoria inner tubes has a description that reads "Shiny Bikes special saver pack of 20 Vittoria boxed inner tubes 700c 1923mm."

Of course, when you click through, that particular page of the site has since been updated to remove the reference to Shiny Bikes.

I've taken a screenshot and I'm sure those of us who are about to receive a solicitor's letter greatly look forward to throwing it straight in the bin.

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HalfWheeler [652 posts] 1 year ago
5 likes
RaceviewEquestrian wrote:

The comments above suggest we are the same company are inaccurate, untrue and libellous to such an extent that these comments and serious allegations have been copied to our company solicitor for further action.

Ooh!

Temper, temper...

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kwi [293 posts] 1 year ago
6 likes

A family run equestrian business, with a chartered accountancy background, and 25 years road cycling sales experience since the Giro passed by 2 years ago?

(And a marketing manager acting as if they're still in primary school, or maybe a marketing manager looking at whoever wrote the above post in horror.)

Prices arn't even that good.

And a lack of reviews online for either company would have me staying away.

 

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VeloPeo [353 posts] 1 year ago
4 likes
srchar wrote:

How do you explain that, if you Google "site:raceviewcycles.com shiny", the search results for the Vittoria inner tubes has a description that reads "Shiny Bikes special saver pack of 20 Vittoria boxed inner tubes 700c 1923mm."

Of course, when you click through, that particular page of the site has since been updated to remove the reference to Shiny Bikes.

I've taken a screenshot and I'm sure those of us who are about to receive a solicitor's letter greatly look forward to throwing it straight in the bin.

 

//images-cdn.moviepilot.com/images/c_fill,h_371,w_600/t_mp_quality/hvnk2zo6ul5nwptbugrj/fan-casting-for-netflix-s-a-series-of-unfortunate-events-543947.jpg)

.

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Simontuck [178 posts] 1 year ago
3 likes

PMSL that brightened up my flu ridden  Sunday night 

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tigersnapper [9 posts] 1 year ago
3 likes

If the quotes are all correct it looks like they've changed the statement too!

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VeloPeo [353 posts] 1 year ago
8 likes
tigersnapper wrote:

If the quotes are all correct it looks like they've changed the statement too!

Yup - they've removed the hissyfit as quoted by "harragan"

As equestrian people they should understand about stable doors and bolting horses....

 

 

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hill_climb [12 posts] 1 year ago
2 likes

Ohh boy, this discussion has really blown up. I'm going to pass along my own experiences here as the original poster.

So I had actually placed an order with Raceviewcycles just before posting. That order has now arrived and everything is great. The goods were well packed and arrived in excellent condition. The original price on their website was competitive which was the main reason for making the order. I had spoken with John about some details and got a good response. Honestly, I've had worse service from one of the big online suppliers in the past. The package arrived, partially opened and one if the items was missing. It was only a small Birzman multitool. But despite informing them (E***S) I never heard back from them. I've had other instances of goods arriving in flimsy bubble wrapping bags from another of the big online operators.

So my experiences with Raceviewcycles for this order have been very acceptable.

Bill

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dave atkinson [6317 posts] 1 year ago
2 likes

hill_climb wrote:

Ohh boy, this discussion has really blown up. I'm going to pass along my own experiences here as the original poster. So I had actually placed an order with Raceviewcycles just before posting. That order has now arrived and everything is great. The goods were well packed and arrived in excellent condition. The original price on their website was competitive which was the main reason for making the order. I had spoken with John about some details and got a good response. Honestly, I've had worse service from one of the big online suppliers in the past. The package arrived, partially opened and one if the items was missing. It was only a small Birzman multitool. But despite informing them (E***S) I never heard back from them. I've had other instances of goods arriving in flimsy bubble wrapping bags from another of the big online operators. So my experiences with Raceviewcycles for this order have been very acceptable. Bill

Thanks for letting us know, Bill. Good to know you got a good service.

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Scowel [51 posts] 1 year ago
1 like

I bought a rear mech online from Raceview over Christmas, mainly due to the very competitive price. Took a little while to get to me which did prompt me to call them to enquire. The service I received when I called was first rate though with the promised call back once further details regarding the order were known coming within half an hour of my initial call.

I do think folks at Raceview that it might be worth taking a few tips from Nick at Vulpine on good responses on the comments pages, would probably spare you from similar grief in the future.

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Xwheels [23 posts] 1 year ago
4 likes
hill_climb wrote:

Ohh boy, this discussion has really blown up. I'm going to pass along my own experiences here as the original poster.

So I had actually placed an order with Raceviewcycles just before posting. That order has now arrived and everything is great. The goods were well packed and arrived in excellent condition. The original price on their website was competitive which was the main reason for making the order. I had spoken with John about some details and got a good response. Honestly, I've had worse service from one of the big online suppliers in the past. The package arrived, partially opened and one if the items was missing. It was only a small Birzman multitool. But despite informing them (E***S) I never heard back from them. I've had other instances of goods arriving in flimsy bubble wrapping bags from another of the big online operators.

So my experiences with Raceviewcycles for this order have been very acceptable.

Bill

Think it's fair to say that it's usually a safer bet to stick with the big retailers.
You have a very similar style of writing to RaceviewEquestrian by the way.

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srchar [654 posts] 1 year ago
4 likes

Let's not have a go at Bill for posting his feedback. He's a happy customer and has reported his good experience - that's what forums are for.

Race View Cycles have shown on this thread that they're happy to lie about the link between Shiny Bikes and their business, that they are quick to issue threats of legal action to their customers and that they're unable to hold up their hands and apologise when badly caught out.

This thread is highly-ranked by Google, so I'm surprised they've not been on here to delete their post entirely, particularly these bits:

RaceviewEquestrian wrote:

The rest of the statements and correlations linking us with any other company or companies such as Shiny Bikes is incorrect.

We are an independent company, you cannot assume that just because Race View Equestrian operates out of a shop premises nearby to where they used to have premises is the same company.

The comments above suggest we are the same company are inaccurate, untrue and libellous. I suggest some members should base their written communications on fact and not assumptions.

Maybe they'll be along in a moment to claim that "RaceviewEquestrian" wasn't them at all and threatening to send a solicitor's letter to the imposter's IP address...

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perfect1964 [29 posts] 1 year ago
3 likes

I've also had a dig around the interweb and Dawn Gregg/Wilson look to be the same and listed on various company records as director or secretary of companies where a Mr Fraser Wilson is also listed as director. I'm spending my money elsewhere even if it costs more. A lot of people seem to have lost their hard earned with the shiny bikes debacle.

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owenfromsf [1 post] 1 year ago
0 likes

I had an overall good experience with these guys. 

Found an very good deal on some fancy tubular tires, better than seemingly most everything else out there. Took them a couple days to ship the order, but they were responsive when I emailed them and messaged them on Facebook. 

The package arrived remarkably fast, considering it was going to the US (California). They had been removed from the original packaing and packed tightly in plastic, which was odd. Though I gave them a thorough inspection and the products looked fine. For the price, I couldn't have expected any better. 

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abrntn [1 post] 1 year ago
1 like

I purchased from Race View Cycles a few weeks ago for the first time. I live in Seattle. The shop came up under a Google shopping search and had the lowest prices for this Sram crankset and derailleur. So I bought them without much hesitation. They shipped to my place within a week. I was very pleased. It was well packed. I'd buy from them again. I don't know if it's the euro currency exchange that I benefited from living in the states. I thought the euro was still stronger than the dollar. 

It's a legitimate and trustworthy business. 

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kwi [293 posts] 1 year ago
5 likes

Anyone else think that signing upto a forum to leave a review a bit strange?

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