[coult66]

Despite advising TPE trains on their bike hooks …. nothing has changed.

Last year I did a charity ride to Leeds from South Shields

I booked my train home with bike storage reserved.

Once I got on the train I located the bike storage cupboard. Sadly, I was unable to hang my bike up due to the horrendous design of the bike hook.

This year, another charity ride, another TPE train and the same issue.

I couldn’t angle my bike to the left or right to get it onto the hook due to the restricted space and the opening at the end of the hook was too small for my Rolf rims and CX tyres.

Instead I had to jam my £5500 bike in way that was not secure. I then had to watch my bike all the way home to Newcastle in case it fell.

The train staff told me that if my bike fell and injured someone that I would be liable. all this despite the problem being of their making. They also said they couldn’t lock the cupboard door due to Health and Safety regulations (??????????)

I have once again registered a complaint about this matter with TPE …. I’m not holding my breath that they will do anything about it.

The LNER hooks are way better and they are actual bike hooks … not some disfigured piece of scrap steel.

I have tried several times to attach two photos but the page won’t let me. (53 & 221 KB)

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