[JVN01]

Just wondering whether I’m just unlucky or whether others have had (are having) similar experience to me..

Ordered new Ribble CGR Pro Ti di2 bike back in May this year. Projected delivery then was early October due to supply chain issues which seemed reasonable in the circumstances. Due to how I wanted to finance the purchase myself I have already paid Ribble in full for the bike.

So the first delivery date early October was approaching when I received an apologetic email from Ribble advising me that due to component shortages my build was being delayed to late October. Fair enough I guess, everyone knows the bike component supply chain is screwed so I can live with that.

As late October approached I contacted Ribble via their support chat to confirm my ‘new’ delivery date shown on my live order tracking status page was still on track. Oh yes they said, everything is correct with your revised delivery date. This was the case right up to 24hours before the delivery date, at which point it suddenly jumped back to mid November… the same thing happened again a few weeks later when the promised dispatch date approached and got bumped back to 03 December…

I tried contacting Ribble customer service again to get some kind of explanation for why they no longer see fit to advise their customers when their bike orders are being delayed but was simply given some flannel about ‘supply chain issues beyond our control’ but no apology or explanation as to why my order delivery date keeps being bumped back a month or so at a time with no actual reason given or effort made to advise the customer.

So this time I waited again for 3rd December to arrive. A week before this date I contacted Ribble customer chat again who confirmed my order was still on track for 03 December dispatch… however again this week the dispatch date suddenly slipped back to 17th December just a day before the promised dispatch date of 03 December.

The bit that really pisses me off with this approach from Ribble is that they seem perfectly happy to take a significant sum in full payment up front for a new bike build and then repeatedly mislead the customer with continually slipping magical ‘dispatch dates’ (which they no longer even bother contacting the customer to advise have changed – it’s left to the customer to keep checking the fictional ‘order status’ on the website to discover the delivery dates just keep changing the day before promised dispatch).

We all know the bike supply chain is on its knees at the moment, and I can accept that my new bike build could be affected by that, but why can’t Ribble just treat their customers with some respect and admit they won’t be able to deliver when they promised, and instead give a realistic (and honest) projected delivery date? It’s just too easy to hide behind ‘supply chain uncertainties’ excuse and not actually engage in any honest dialogue with the customer.

Can’t help feeling that now they’ve taken my money they’re happy to just keep brushing me off indefinitely. Not impressed at all. Would welcome any advice as to how to get some honest communication out of Ribble?

Topic

[Banksylar]

Hi folks 

Hi folks 

I ordered a ribble CRG Ti di2 at the start of march this year 

had the build date set back so many times I’ve lost count 

got really pissed off when it was meant to come on the 17 th of December 

was all on track for that date then 2 days before they changed the date to the 7th Jan saying that the builders had covid 

just looked this morning and it now says the 27th 

 

but it won’t be they will just move it again am sure !

to say it’s frustrating is an understatement!!

would love to know if anyone has ordered a CGR di2 Ti after march of this year and had delivery of it ??

[Sullabici]

Nothing to add that hasn’t
Nothing to add that hasn’t already been said, but to back up previous comments…
ordered eCGR in July, delivery date Oct was bumped into Nov, then 3rd Dec. That date then went back two weeks to 17th, i.e. exactly the same dates as JVN01’s OP, with the comment that a small issue had arisen. Received email today informing me the new delivery estimate is Mar 22 – so much for the small problem. Hopefully JVN had more luck.
Incidently, when I ordered I took the 1x SRAM gears rather than 2x Shimano as the delivery date on the latter was…Mar 22.

Not sure at the moment whether to cancel or wait it out… I’ve not much confidence Ribble will fulfill the order even in the extended time scale but they are bound to get there eventually and on the plus side I took the years interest free payment option, so haven’t parted with any money yet. Would like a bike at some point though.

[Bridgeblox]

We’ve just had an email – we

We’ve just had an email – we ordered in May this year, and has now been pushed back to late January 2022. 

[Steve K]

TGT wrote:

TGT wrote:

Mines been pushed back into February now so 13 months since order.

After previously complaining, I now feel very fortunate that is only took five months for my bike to arrive, and it was only seven weeks late from the original estimated date.

[mdavidford]

Looks like it had a few big

Looks like it had a few big nights out while it was in Wales.

[Tom_77]

ParcelFarce have now

ParcelFarce have now delivered my bike.

[alanp1122]

For what it’s worth, I’m also

For what it’s worth, I’m also waiting for an Endudance AL, and have also been told late January 2022, having been waiting for many months.

This has frustrated me to say the least, but have you noted over the last couple of months they have advertised ‘pre-build’ bikes with 7-day turn-around? At one point I spotted one of the 7-day builds was exactly my bike build. I contacted them and they said that their computer hadn’t flagged that the 7-day pre-build was the same build as my ‘custom’ build (which is the standard build but with different tyres!!) and that the pre-builds had already been sold by the time they dealt with my query… I mean, if they have lots of Endurance AL buyers waiting, and they can get ‘pre-builds’ in, what is the excuse for not realising they can safisfy one with the other, even if they have to swap some ‘pre-build’ components? It’s the frame that’s delaying things apparently. Other than, of course, now being owned by venture capatilists, and wanting to maximise sales by hoping new sales go under the radar while we wait for months longer …

This ‘7-day’ thing might also have been the case for yours!

Madness. I really should cancel but I do want that bike, really. They’re giving me some vouchers but it hardly makes up for the long wait, awful service, and annoyance.

[Flintshire Boy]

Amzing that on some occasions

Amzing that on some occasions retailers cannot get even the absolute basics correct!

[TGT]

Mines been oush d back into
Mines been pushed back into February now so 13 months since order.

[WhitsHisFace]

My despatch date for my Teal
Despatch date for my Teal Ribble Endurance SL Disc SRAM Rival was 24 December 2021, that changed this morning to 19 February 2022. Gutted :'(

[WhitsHisFace]

Yup that is random. Mine was
Yup that is random. Mine was due in 2 weeks but has been delayed by 2 months :'( Maybe I should have bought a custom colour

[wtjs]

Ribble have always been a bit

Ribble have always been a bit like this, even prior to the supply chain problems. I have ordered four bikes from them

This rather suggests that people are so satisfied with their bikes when they eventually get them, that they’re prepared to put up with poor customer service. In a way, it’s a pretty good advert! (I don’t have one)

[Steve K]

To illustrate my point about
To illustrate my point about the randomness of their delivery times, I just saw this tweet

Really chuffed to take delivery of my @RibbleCycles bikes in time for Christmas. 4 months earlier than expected! Custom paint looks fantastic 😎 pic.twitter.com/Lc9LFmY8Yn

— Dan (@Dan_Algerino) December 10, 2021

[ooblyboo]

Ribble have always been a bit

Ribble have always been a bit like this, even prior to the supply chain problems. I have ordered four bikes from them for myself and my wife over the years and only one arrived when they said it would. 

All of the others were delayed by a couple of months at least. I am afraid given the scarcity of some components now, it doesn’t surprise me in the least that the delays are even longer. I think they need to be a bit more honest from the outset about how long it’s really going to take. Then again, their original prediction probably felt reasonable at the time. To be fair to them, whenever I have had a complaint, they have always dealt with it well…eventually.

I don’t think it’s limited to them. I know someone who ordered a Trek Emonda from a local bike shop in late 2020 and isn’t likely to receive it until at least Jan 2022.

[TGT]

Neither, it’s through my

Neither, it’s through my employer’s scheme (they don;t use cycle to work scheme).

So I’ve been paying it off each month and this is the last month of payments too. 

[Author]

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