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Anyone ordered ZUUS wheels in 2019?

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  • March 16, 2019 at 10:00 am #29442
    dooderooni

    Just wondering if anyone has ordered wheels from ZUUS since January 1st and if they’ve actually received them?

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Viewing 15 replies - 46 through 60 (of 72 total)
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  • June 3, 2019 at 2:47 pm #937761
    0
    rundazride

    They took my money and now
    They took my money and now the website of down and Facebook page closed. I’ve tried calling and emailing but nothing.. Took a look at company reg and it says they dissolved in January.. Not happy

    June 3, 2019 at 2:03 pm #937759
    0
    mels

    I’ve not been able to contact

    I’ve not been able to contact them by email or telephone and their website and Facbook is down, I assume they’ve gone out of business now.

     

     

    June 3, 2019 at 7:17 am #937757
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    Hjws27

    Does anyone else have orders

    Does anyone else have orders outstanding with them? 

    I’ve been chasing for around 10 weeks to sort an order and have just noticed that their website and Facebook page have both been taken down…

    June 3, 2019 at 6:41 am #937755
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    Anonymous

     

     

    I ordered some last year 50mm for campag  (available on their website)  waited for weeks and weeks with no update, eventually spun the yarn of  customs issues and promised a delivery date which came and went.  I was patient throughout this as I thought its a small  british company, lets give them time.

    Then after a number of months they turned round and said “we can’t supply those wheels with Campag ” WTF !!!

    Eventually got a refund, I wouldn’t touch them again.

    June 2, 2019 at 10:01 pm #937753
    0
    blobbo

    I have some 50mm wheels just

    I have some 50mm wheels just less than 2 years (they were my mates – warranty non transferable!) had a few problems with the hubs bearings etc.  Been trying to get hold of them as there was a problem with the shim washer – NO RESPONSE – it may be game over for ZUUS the website has gone down now – anyone with outstanding orders I’d be worried!

    May 31, 2019 at 12:53 pm #937751
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    ghostface_kilo

    I had been watching this

    I had been watching this thread up until a few days ago. I was undecided about buying from Zuus, given the reported issues with delivery. I just noticed they seem to have deleted their facebook account, and along with the new comments on this thread I am going to give them a miss. 

    May 29, 2019 at 2:17 pm #937749
    0
    fukawitribe
    Spangly Shiny wrote:
    I feel the need to point out that these rims are not toroidal (one r not two). The cross section of a toroid is a circle not a wheel well!

     

    The cross section, perpendicular to the axis of rotation, of a toroid is not a circle in general, it is for a torus.

    Spangly Shiny wrote:
    So Zipp don’t know what a toroid is either.

    If they don’t, it would seem that they’re not the only ones.

    May 29, 2019 at 1:32 pm #937747
    0
    DaveK

    Stay well clear of Zuus

    Stay well clear of Zuus

    1. Advertised their product as produced within 10 days
    2. Sales contract states produced within 10 days
    3. Not one proactive attempt at communication from Zuus
    4. Numerous false promises made by Will, Alyson and Kathryn all in response to my emails enquiring on delivery date
    5. 10 days changed to 3 weeks for production promise
    6. Zuus then blocked my email address
    7. After over 6 weeks they claimed to refund my order (still not in bank account) without my authority to cancel order or refund. No mention of any compensation or repayment of interests earned or damages
    8. Zero customer service, always blaming the size of their company and customs
    9. No efforts to resolve or offer any form of amicable solution 
    May 17, 2019 at 4:34 pm #937745
    0
    Pedro08

    I ordered a set of wheels in

    I ordered a set of wheels in March, they didn’t arrive on time so I started chasing them.It was always ‘hopefully next week ‘.in the end I asked whether I asked I was ‘likely to get them this summer or even this year ‘ .They replied ‘box on way from customs so hopefully next week ‘. I left it for another week but no show so cancelled.A week later I called my bank to check I had been refunded, I hadn’t .so emailed Zuus and asked them to do so .i didn’t get a reply and after another week still no money returned so the bank is going to try to get the money back. I’m now going to get some cero wheels,(similar spec /price ) and in stock!! Plus great reviews in cycling weekly

    May 15, 2019 at 1:21 pm #937743
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    bobinski

    And they were fine on the DD

    And they were fine on the DD too, which is more than can be said for the rider!

    May 11, 2019 at 5:27 am #937741
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    bobinski

    I ordered mine and had to

    I ordered mine and had to wait for parts to come in to stock. Good comma with Alyson. Have since used the wheels in Girona and I am packed and ready to be beaten up on the double devil tomorrow. I am really happy with them. They are round and they roll! They seem to roll faster than my Hunt 4 seasons on same tyres and they certainly hold speed longer but then at 50mm depth I would expect that.They look great. I thought given I run discs I would be irritated by the brake track  but I am not an dinky 1 person has noticed it, given the carbon weave. 550km over 4 days in Girona and no issues. Hopefully I can say the same after the dd.

    May 11, 2019 at 2:17 am #937739
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    Fast14

     I had an order in with ZUUS 

     I had an order in with ZUUS  they were unable to deliver the product for over a month .

    bad comunication bad customer service . When they were informed that if the product was not delivered in 1 week they canceled the order and did not inform me .  So end result the order went to Farsports.

    May 11, 2019 at 2:17 am #937737
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    Fast14

     I had an order in with ZUUS 

     I had an order in with ZUUS  they were unable to deliver the product for over a month .

    bad comunication bad customer service . When they were informed that if the product was not delivered in 1 week they canceled the order and did not inform me .  So end result the order went to Farsports.

    May 6, 2019 at 8:13 am #937735
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    Spangly Shiny

    So Zipp don’t know what a

    So Zipp don’t know what a toroid is either.

    May 5, 2019 at 10:54 am #937733
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    dooderooni

    Ok, they’re oval in cross

    Ok, they’re oval in cross section if you will, the same shape as a set of Zipps that are based on the Zipp Hybrid Toroid patent US#5975645 and that Zipp call hybrid toroidal on their own product pages.

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