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Elite Turbo Muin Knocking – Useless customer service

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  • January 16, 2019 at 10:40 am #29283
    MoutonDeMontagne

    I’ve got an Elite Turbo Muin thats always been faultess, until now. Its developed a load knocking sound when the flywheel is turning, making it sound like somethings obstructing it internally. Furthermore, the resistance has dropped right off.

    I’ve contacted Elite with a video of the issue, who have been their typically useless selves and failed to respond even though its been a week.

    Just wondering if anyone else has had the same issue and whether its fixable or curtains? 

    Video is here: https://drive.google.com/file/d/1SsdYflfg87niSI8pFYwZZhmOucL_Kv49/view?usp=sharing

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Viewing 6 replies - 1 through 6 (of 6 total)
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  • January 18, 2019 at 4:45 pm #934381
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    philhubbard
    MoutonDeMontagne wrote:
    philhubbard wrote:
    It’s a known noise with the Muin ( I own one). Elite require you to send a video to them if you haven’t already done so, http://forum.elite-it.com/viewtopic.php?t=635

    https://road.cc/content/forum/142414-elite-turbo-muin-noise

     

    Cheers Phil. Did you get to the bottom of this? I’ve always had the ‘splashy’ noise until its warmed up but never the knocking, with the addition that hte resistance seems to have dropped off. Will try adjusting the belt and see what difference it makes. Is yours still working? 

     

    Sorry about this and sorry I missed that you had sent the video!

     

    Mines still working fine about 5-600 miles in. I have the splash until it warms up but no knocking yet. Remember if adjusting the belt you need to loosen the bolt on the side first before the one on top. Can’t remember the exact torq for the belt though, sorry

    January 18, 2019 at 4:17 pm #934379
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    MoutonDeMontagne
    philhubbard wrote:
    It’s a known noise with the Muin ( I own one). Elite require you to send a video to them if you haven’t already done so, http://forum.elite-it.com/viewtopic.php?t=635

    https://road.cc/content/forum/142414-elite-turbo-muin-noise

     

    Cheers Phil. Did you get to the bottom of this? I’ve always had the ‘splashy’ noise until its warmed up but never the knocking, with the addition that hte resistance seems to have dropped off. Will try adjusting the belt and see what difference it makes. Is yours still working? 

    January 18, 2019 at 1:48 pm #934377
    0
    Anonymous

    philhubbard wrote:

    [quote=philhubbard]It’s a known noise with the Muin ( I own one). Elite require you to send a video to them if you haven’t already done so, http://forum.elite-it.com/viewtopic.php?t=635https://road.cc/content/forum/142414-elite-turbo-muin-noise%5B/quote%5D

    “I’ve contacted Elite with a video of the issue,” actually in the post…

     

    January 18, 2019 at 1:33 pm #934375
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    philhubbard

    It’s a known noise with the

    It’s a known noise with the Muin ( I own one). Elite require you to send a video to them if you haven’t already done so, http://forum.elite-it.com/viewtopic.php?t=635

    https://road.cc/content/forum/142414-elite-turbo-muin-noise

     

    January 18, 2019 at 1:18 pm #934373
    0
    MoutonDeMontagne
    Mr Pennington wrote:
    Why don’t you gather some tools, take it apart and look see yourself. btw, is your hub always that nosiy or is it in need of some lube?

    Thanks for the helpful reply. Chose not to take it apart until hearing from Elite, since thats a failry easy way of voiding any type of warrenty. As for the ‘hub’ thats part of the turbo and the flywheel. 

    Another shining example of why forums are dying as a source of useful information. 

    January 17, 2019 at 5:47 pm #934371
    0
    Mr Pennington

    Why don’t you gather some

    Why don’t you gather some tools, take it apart and look see yourself. btw, is your hub always that nosiy or is it in need of some lube?

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