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Merlin Cycles a positive experience.

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  • August 21, 2018 at 10:25 am #28866
    don simon fbpe

    Absolutely brilliant after sales service. No excuses, no bullshit, just great to deal with.

    We’re quick enough to highlight poor service, so I’m bigging up the guys at Merlin.
    Who do you rate positively and why?

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Viewing 15 replies - 16 through 30 (of 32 total)
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  • August 25, 2018 at 6:26 pm #925945
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    MrGear

    jacknorell wrote:

    jacknorell wrote:
    Surprised Sigma Sports not mentioned yet, great to deal with

    They get plenty of business from me because I live opposite their shop!

    Also it has to be said Evans combination of online shopping and high street stores is pretty hard to beat.

    August 25, 2018 at 5:58 pm #925943
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    bikercat

    Used Merlin lots but after my

    Used Merlin lots but after my LBS (which I mainly used for maintenance) closed I decided to only use shops or at least internet retailers with a decent high street presence. So it’s mainly Evans Cycles for me. Have had excellent service, easy returns and their prices are competitive.

    August 25, 2018 at 12:34 pm #925941
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    Spangly Shiny

    SpikeBike wrote:

    SpikeBike wrote:
    Brought a bike frame from a site called fat birds. Well good customer service

    I also bought a frameset from them. Sales service was excellent however after sales service was non-existant. The reason I say this is that I asked them for information about getting replacement decals for my frame (Lynskey) and all I got was an email acknowledging my request.

    August 24, 2018 at 9:09 pm #925939
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    Stratman

    I don’t thinking I’ve had bad

    I don’t thinking I’ve had bad service from any of the above.  I’ve found Evans good, and I like their click and collect.  But a special mention for Hunt.  There was a missing skewer, which they sent immediately with a few freebies to compensate.  Then the tubeless tyre was losing pressure. I guessed that it just needed more sealant so asked which brand as I wanted to use the same one.  They sent me a big bottle.  Now I need to change my frame as it’s cracked, and the replacement has different axles.  Asked which adaptors I’d need, they’ll send them.  So all in all great response with great communication.

    August 24, 2018 at 6:48 pm #925937
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    vonhelmet

    I buy from all sorts of shops

    I buy from all sorts of shops, depending on what I’m after and what people are charging.

    You can’t beat SJS for stocking random knick knacks and spare parts.

    August 24, 2018 at 5:58 pm #925935
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    AfterPeak

    Brought a bike frame from a
    Brought a bike frame from a site called fat birds. Well good customer service

    August 24, 2018 at 8:42 am #925933
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    Natrix

    Always had great service from

    Always had great service from CRC, Wiggle, and Merlin. Planet X have been good, but am a bit wary of them these days, possibly unwarranted.

    By far the worst customer experience has been with Raleigh, absolute bunch of *!$***s, avoided ever since…..

    August 24, 2018 at 8:23 am #925931
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    jacknorell

    Surprised Sigma Sports not
    Surprised Sigma Sports not mentioned yet, great to deal with

    August 23, 2018 at 11:39 am #925929
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    Jimmy Ray Will

    I like Merlin too.

    I like Merlin too.

    I try to avouid CRC Wiggle and Ribble these days, but thats nothing to do with service, just how the shareholders of that company are destroying CRC in Ireland for the sake of a few bucks.

     

    August 22, 2018 at 9:37 am #925927
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    Canyon48

    Yeah, I’ve found Merlin

    Yeah, I’ve found Merlin really good too.

    Wiggle is my top supplier though, I sent them an email a couple days ago about a pair of DHB Aeron Speed bib shorts I bought two years ago, the colour has faded quite a lot and asked if they were in warranty.

    They said they are out of warranty and out of the return period, but they sent me a brand new pair as a gesture of goodwill.

    I have bought a couple groupsets, a couple wheelsets and an awful lot else from Wiggle though. Given how excellent their customer service is, I know where I’ll be buying my next groupset from!

     

    August 21, 2018 at 5:52 pm #925925
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    ibr17xvii

    Merlin have always been spot

    Merlin have always been spot on, as have Ribble & are both local to me.

    Wiggle’s customer service is absolutely faultless.

    August 21, 2018 at 5:11 pm #925923
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    Anonymous

    Wiggle, CRC, Merlin, Tredz,

    Wiggle, CRC, Merlin, Tredz, Halfords, Ribble, PBK, SJS Cycles. Used them all with no issues. No quibble returns with any of them too.

    August 21, 2018 at 2:26 pm #925921
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    davel

    Another +1 for Merlin here.

    Another +1 for Merlin here.

    Got a cracking deal on a TT bike on, er, C2W last year. Decent advice placing the order, zero hassle, quick, reliable build.

    Tiny, minorest, inconsequential gripe… smidge too much brake cable, but it was only a cosmetic issue which I sorted when I was switching out the bars this year. Other than that, close to perfect.

    August 21, 2018 at 2:16 pm #925919
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    60kg lean keen climbing machine

    Used both Ribble and Tweeks,

    Used both Ribble and Tweeks, no problems 

     

    August 21, 2018 at 1:19 pm #925917
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    srchar

    Wiggle/Chain Reaction/Merlin

    Wiggle/Chain Reaction/Merlin all get a big thumbs up from me.  Decent pricing, quick delivery and easy returns.  I’ve used the Cycle Clinic a lot lately, too.  Again, great service even though they are a much smaller operation.  I also rate Ribble, although their returns process could be better.

    Won’t use PBK or Planet X anymore after a couple of bad experiences.

    A special place in hell is reserved for Shiny Bikes/Race View Cycles.  Awful, crooked people.

    That’s Race View Cycles*

    Race View Cycles*

    * – SEO

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