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Yeoleo wheels update

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  • May 20, 2017 at 5:41 am #27136
    Django

    01.06.17.

     

    In conclusion to my original post – PayPal has now fully refunded the cost of my purchase. I have to say they were pretty good. 

    After many emails back and forth between myself and the seller, it became clear that I could potentially loose my money.  The reason why PayPal refunded my money was because despite repeated attempts to make contact the seller never responded to their emails. 

    My experience has taught me to try to resolve whatever issues you have with the seller, but if the situation becomes seemingly shadey, use the intermediary i.e. Your Credit card company or PayPal .  Interestingly, in the time it took PayPal to investigate and refund my money, my credit card company still haven’t even made first contact!!!! 

    You want protection on you purchases/sales PayPal all the way!! 

    Thanks for all the comments. 

     

     

     

    To all you roadies out there. Just to let you know, there is a company called Yeoleo Sports, who purports to built excellent carbon road wheels. 

    They are a sham and a fraudulent operation. I paid £691 plus import duties, plus additional cost for specific tubeless tyres, sealant, tape, and valves. Then when they eventually arrived they needed to be trued and dished as they were not functional. Then I had to have the tires put on by my bike mechanic, and after 8 layers of rim tape and electrical tape the tyres mounted the rims. 

    I rode them twice, under 100km, after the second ride I heard a rubbing sound, stopped to check, and found the wheels to be out of true, again. Which by that point had rubbed a significant amount of rubber from the tyre, and carbon from my frame. I had also noticed that they were pulsing under braking even when braking fairly lightly. On inspection i found the brake tracks were rutted and look to be delaminating. Needless to say, whilst descending a long straight road a road bike can achieve very high speeds, and on this ride I hit 51.2 mph, had the brake tracks/rims failed completely I would not be writing this now. 

    I’m am an enthusiast and addict of road riding, and researched this company, and searched forums, YouTube etc for positive and negative feedback for Yeoleo Sports, it’s all positive…………. In my experience, it’s everything but positive!! The text that follows is a direct response from Yeoleo Sports linked PayPal email  and it’s verbatim :

     

    “totally it is a liar, yoeleo sports company is bankrupt, what jasmine did is to eat your money.

    so GOD  bless you.

     

    by the way,  you are asshole”

     

    please conatct me if you want the video of the wheels, if you are still considering buying them. Please tell all your friend and club members to avoid too!! 

    Update – I am at last communicating with Jasmine, who has confirmed that the very odd response I received from Yeoleo’s PayPal account was a hacked response. She is working with me as best she can, and seems completely and sincerely apologetic for the failure of their product. Which seems in line with all of their positive feedback from other buyers and users of their products. We are working together to come to a reasonable resolution. 

    Had Jasmine responded to me before the hacked email, we could have come to a better conclusion, however it was outside her control. 

    I will update this post as to when there is a suitable settlement agreed. 

     

    As as far as it goes, I would say that my experience seems be an isolated incident, from a company with a pretty strong following. 

     

     

     

     

     

     

     

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  • May 21, 2017 at 5:38 pm #893605
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    Django

    Nice, valuable insight there.

    Nice, valuable insight there. Thanks 

    May 21, 2017 at 5:23 pm #893603
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    Rapha Nadal

    Cyclist buys shit wheels and

    Cyclist buys shit wheels and shit wheels turn out to be shit.

    Story of the year.

    May 21, 2017 at 4:15 pm #893601
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    Django

    I know, all I can see is

    I know, all I can see is Lesley Chow from the hangover in my minds eye!! It has caused no end of piss taking from my mates !! 

    May 21, 2017 at 3:33 pm #893599
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    Anonymous

    Sorry, can’t help but laugh

    Sorry, can’t help but laugh at that email. At least with correspondence like that, you’re pretty much guaranteed to get your money back through Paypal. 

    May 21, 2017 at 3:06 pm #893597
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    hawkinspeter
    Django wrote:
    hawkinspeter – you had a lucky escape. That’s why I always research. Even then you can get burnt. It’s the first time I’ve moved away from big brand names , except for small independent bike builders in the UK. 

    Yes they are assholes, but perhaps I’m the bigger one for believing their marketing. 

     You win some, loose some. Live and learn ………. blah blah blah 

    They were only about £30 so I didn’t bother with the research. When they arrived, I was suspicious as the wall thickness varied and didn’t look very well made at all. I thought I might as well see what they look like and try them out as I’d probably get some creaking/cracking to warn me if they were about to fail, but they were too rubbish for that. Since then, I haven’t bothered going for factory direct carbon – it’s just too varied.

    May 21, 2017 at 1:52 pm #893595
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    Django

    hawkinspeter – you had a

    hawkinspeter – you had a lucky escape. That’s why I always research. Even then you can get burnt. It’s the first time I’ve moved away from big brand names , except for small independent bike builders in the UK. 

    Yes they are assholes, but perhaps I’m the bigger one for believing their marketing. 

     You win some, loose some. Live and learn ………. blah blah blah 

    May 21, 2017 at 1:40 pm #893593
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    Django

    Ped – thanks for the linked

    Ped – thanks for the linked article. It was a very interesting read, and sadly symptomatic of why there is a boom in fake kit, bikes etc. 

    However, this is not what I was buying. Yeoleo Sports., Ltd have a huge following, and supposedly produce/build their own wheels etc. I have zero interest in fakes or counterfeit wheels. I paid good money for high end wheels. Direct from a company purporting to build excellent wheels, with a large following of riders. 

    Check out their site 

    https://www.yoeleobike.com/road/wheels.html

     

    cheers 

    j

     

      

    May 21, 2017 at 1:31 pm #893591
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    hawkinspeter

    Django – sounds like they’ve

    Django – sounds like they’ve been a right bunch of assholes. If they don’t respond in a timely fashion, then you shouldn’t have much trouble getting your money back (though I’m not a lawyer).

    I’m glad you found out how bad the wheels were before getting injured. In a similar fashion, I bought some really cheap integrated carbon fibre handlebars with stem from AliExpress. However, I didn’t do any research and when they arrived, I spotted that the stem hole wasn’t perfectly round which didn’t fill me with confidence. I then tried to fit them and when I started to tighten up the bolts, a crack appeared after only 4nm of tension. At that point, I gave up and chased for my money back.

    May 21, 2017 at 1:05 pm #893589
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    Django

    hawkinspeter – hi, I did

    hawkinspeter – hi, I did email them directly through the internal email option on their website, to which there was zero reply and sadly no paper trail. I also reminded them of this when emailed them again through the email address I used to order the wheels.  Although jasmine confirmed they have my emails, after I used their instant chat, from a different device, they have not responded. Except the email through their PayPal account that told me I’ve been swindled and I’m an asshole!!! 

    I took the wheels to my bike tech who had to apply 8 layers of rim tape and electrical tape to the rim in order to inflate the tyres. As soon as he done this, I picked them up and put them on my bike, the issue was noticeable immediately, the wheel were then taken back and trued by him and dished, again at my cost.  I road them once on a short ride, then packed the bike, for a holiday. 

    I came on holiday, started my ride After 30 minutes of riding the back tyre started to deflate.  I was fortunate that after half an hour of trying and failing to get any pressure into the tyres, another cyclist passed and offered me their pump, which then enabled me to carry on. I rode on for possibly 15 km climbing and descending, stoping now and then to reinflate the tyre as it was loosing pressure, though now because i was aware it was happening, I was able to monitor it to ensure I was maintaining safe pressure. After 15 km or so I heard a rubbing sound, when i stopped to investigate the wheel had lost its true, and was rubbing the tyre against the frame of my bike. By  now I was pretty much sick to the back teeth of these wheels, so started the journey back to where I’m staying. Before setting off, I attempted to realign the wheel and ensure that the wheel and QR where seated properly , opened my back brake calliper,  to ensure zero drag from the brakes. And set off, on the descents which are long and fast, the back rim felt as if it was flexing.   The Brakes on the back began to pulse. By this point I was under no illusion, the rim was not going to maintain its integrity, so I limped home, thankfully on the flat. 

    Later, upon inspection i could see exposed rutted lines in the carbon basalt brake track, on both sides, and thought I may have managed to pick up some debris from the road, i checked the pads and they were clean. I know for sure I’ve had a lucky escape. Whether I’ll ever see my money again, who knows, but sometimes you gotta be happy with being intact and in one piece. I’ve realised that even when you think you have protected your, by researching, thoroughly! I can get blindsided. It’s seems so unlikely though, even now!! They have such a large presence and following………. 

    Maybe Liu Leo is right “I is asshole”! 

     

     

    May 21, 2017 at 11:31 am #893587
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    hawkinspeter

    That’s a scary story. If I

    That’s a scary story. If I were you, I’d have complained as soon as it was obvious that the wheels weren’t true. By using them, it implies that the company did deliver sufficient quality wheels (though obviously not), so I hope you don’t have any difficulties with getting your money back.

    It looks like the direct-Chinese companies have a huge range of quality – some are brilliant and some are just rubbish.

    May 21, 2017 at 11:11 am #893585
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    Django

    Yes, even more surprising is

    Yes, even more surprising is that if they wanted to act fraudulently, they would have just not bothered sending any wheels at all. 

    Never the less the situation is as thus – I’m alive and grateful. 

     

    May 21, 2017 at 11:05 am #893583
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    matthewn5

    Surprised actually, loads of

    Surprised actually, loads of positive comments about Yoleo on forums.

    May 21, 2017 at 9:36 am #893581
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    Django

    Thanks mate I’ll definitely

    Thanks mate I’ll definitely check that link out. And I’ll let you know what happens. Here’s hoping……  

    j

    May 21, 2017 at 9:00 am #893579
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    ped

    @Django, keep us posted on

    @Django, keep us posted on how you get on with PayPal and credit card company. It’d be useful to know what protection consumers have when purchasing goods from afar.

    Tangently related, Carlton Reid’s articles on ‘fakes’ are worth a read if you’ve not seen them before. PDF:  Faking It: Inside the shady world of counterfeit bikes and parts

    May 21, 2017 at 8:13 am #893577
    0
    Tommytrucker

    DinosaurJR
    DinosaurJR

    Holy fuck balls.

    That a quote from Robin in an after the watershed Batman? ;0)

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