7 Month old bike needs £300 worth of parts and labour

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  • #26896
    Leviathan

    I have a Ribble Sportive Racer purchased in July last year and done 6250kms. In recent months the bottom bracket has become rather crunchy. I looked at replacing it and am familiar with replacing Hollowtech BBs and have the tools, however this one is Pressfit. I neither have the tools or knowledge to replace it. I am rather disappointed with the quality of this design; though to be honest BB type was not an issue in my decision to buy. So I’ve taken it into a well know high street chain of bike shops for a service.

    The service quote is £298.91 when the bike itself cost about £1100 just last summer. Apparently I need a new cassette (maybe fair, third chain) need a brake caliper (as the rear one is a little stiff from a muddy winter, I often put tape over the gaps as I’ve had issues like this before, but this happens every winter) need new headset bearings because there is about half a mm of play in the fork, apparently tightening this one up is not possible,) need new brake pads (though I have more at home and put new ones on a month ago,) need new bar tape (though I don’t really give an eff about a few frayed tape ends) and need new cabling (though again the bike is only a few months old.)

    I feel like they are taking me for a ride, they sent me a nebulus list of item codes which I had to look up on the website. I am sure the bike will be smashing if I pay for all this, but apart from the BB and cassette most of these things are just natural wear that will recur in a couple of months and would never cause an issue. The cabling is particularly egregious; it can’t be stretched by now; it is like they can’t index the gears incase they jab their little fingers. Just crimp it, the little bobbin they stick on the end will drop off after a week guaranteed.

    I feel annoyed that I will have to stand there telling them why I think they are wrong or I don’t need this or that, whilst they stand their sucking their teeth imply that if I don’t get everything done that my bike will explode. I came in asking for a bottom bracket and service, just greasing and tightening and realigning a few things shouldn’t require half a rebuild. If I have to pay this kind of money every six months I could just buy a mountain bike in Halfords and throw it away.

    Thoughts gentlemen and dottigirls? Does this sound reasonable?

Viewing 15 replies - 46 through 60 (of 62 total)
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  • #889123
    0
    Jimnm

    I’d never buy a bike with a

    I’d never buy a bike with a press fit BB. It’s gonna creak after a while. Not keen on carbon fibre bikes either. Love my Genesis Equalibrium 10 now 7 years old. My Planet X spitfire TI bike is great too. Threaded BB everytime 

     

    #889121
    0
    dottigirl

    Let’s separate this down:

    Let’s separate this down:
    First, I hope you haven’t left your bike at this place? If you have, go get it back, sharpish.

    I have a Ribble Sportive Racer purchased in July last year and done 6250kms.

    Good going, mun. Nice mileage. Problem is, some LBS will see ‘Ribble’ and think ‘twat who doesn’t support LBS’. That’s one strike (from the mechanic’s point of view) against you from the start. If he’s being a cockwomble, of course.
    In recent months the bottom bracket has become rather crunchy. I looked at replacing it and am familiar with replacing Hollowtech BBs and have the tools, however this one is Pressfit. I neither have the tools or knowledge to replace it. I am rather disappointed with the quality of this design; though to be honest BB type was not an issue in my decision to buy.

    Precisely why I avoid press fit. I was so chuffed my new build wasn’t press fit.
    OK. Plan of action:
    – either buy the tools to do it yourself from now until forever. You’ll need a bearing press (~£30) and a removal tool (~£20) and an online video or two ( https://youtu.be/yOJAKBQOU9U ).
     – or find a LBS to remove the press fit and replace with a Praxis converter and go back to Hollowtech. Plus, you’ll need a new crankset, etc, but if you’re doing that much mileage, replacing the chainrings won’t be far off anyway, and that can cost just as much. 
    So I’ve taken it into a well know high street chain of bike shops for a service.
    The service quote is £298.91 when the bike itself cost about £1100 just last summer.

    Ouchy. I’m guessing it’s this one – carbon with 105, PF30 BB?
    http://www.ribblecycles.co.uk/ribble-sportive-racing/
    Apparently I need a new cassette (maybe fair, third chain)…

    After that mileage. Yeah.
    Say £50 for the cassette & chain. Work of a few minutes if you want to do it yourself.
    …need a brake caliper (as the rear one is a little stiff from a muddy winter, I often put tape over the gaps as I’ve had issues like this before, but this happens every winter)…

    Mudguards. Full length buggers. Think about them. They’ll protect your calipers and headset and cables. And your arse. And the face of anyone on your wheel.
    Apart from that, if there’s play, I’d contact Ribble. If it’s stiff, I’d take it off and give it a damn good clean.
    New caliper: £30 – piss easy to replace yourself.

    …need new headset bearings because there is about half a mm of play in the fork, apparently tightening this one up is not possible,) …

    *blinks*
    Right. If you’ve not been using mudguards and the original fitter didn’t use enough grease or tighten it correctly, this isn’t entirely surprising (assuming it’s the lower bearing). Has it been creaking?
    Headsets are easy. Just remember to take pics as you take it apart. (https://youtu.be/pARonM0tFpM)
    £15 for new bearings. Use a shitload of grease around them.
    …need new brake pads …(though I have more at home and put new ones on a month ago,)

    A month for a set of pads??? Either, you fucked up on installation and didn’t get them square, or you’re heavy-handed as fuck with your braking. Or, they haven’t really looked at them.
    Sidenote: new calipers come with new pads, btw. Not that you want to use them as the Shimano ones are generally shit. BUT I don’t know why they’re charging you for these.
    £8-15
    (Get Kool Stop Salmon next time, btw. They’re better, and last longer, and don’t pick up as much shit.)
    …and need new cabling (though again the bike is only a few months old.)…

    After a mucky winter, I’m not surprised at this. You should be changing your cabling every six months. And you’ll want a full change, not just the inners, as the outers are probably corroded and full of shit off the road due to your non-mudguardy habits.
    ~£25 for a set of new cables. Takes a while if you haven’t done it before, and a decent pair of cable cutters.
    …need new bar tape (though I don’t really give an eff about a few frayed tape ends)…

    As someone else mentions, bar tape is usually replaced if you change the cables. If it’s fraying and dirty and yucky, they probably don’t want to try to rewrap. Some of it’s not worth rewrapping anyway.
    £20-30
    (Fork out for Lizard Skins if you can.)
    Thoughts gentlemen and dottigirls**? Does this sound reasonable?

    BB – £20-50 (plus £50 of tools)
    Cassette & chain – £50
    Caliper – £30
    Pads – £10-15
    Headset bearings – £15
    Cables – £15-25 (plus £20 for cutters if you don’t have them)
    Tape – £20
    So, estimate £180-200 for DIY parts. That quote doesn’t look too unreasonable now, does it? Maybe high on the labour side, if you think of it per hour, but they may have standard charges per job.
    Mechanic friends assure me that trade for many of these parts is sometimes above what you can find them for yourself online. It’s not a case of the shops adding stuff on – one friend even orders retail parts as it’s cheaper.
    Now, at Casa Dotti, I’d do it all myself. Due to being laid up, I have the time and inclination to watch a load of videos and search online for the best part price and how to do it. I’d probably get it down to about £150 for parts, or more if I decided to convert the BB. However, others aren’t so lucky/unlucky* with the time/financial* constraints (delete as applicable – can’t walk atm so it’s the latter). 
    It may be worth going to another LBS to get another quote. I would. As others have pointed out, some of these items may just need a clean/grease.

    But you have to think, how much do you value your time? Either to DIY or find another shop/quote.

     

    Oh, and get some bloody decent ‘guards.

     

    **blush

    #889119
    0
    MandaiMetric

    At the very least, I would

    At the very least, I would get a second opinion from another bike shop.

    I removed my BB30 with one of these. I was more comfortable using this than a hammer (on a carbon frame), worked a treat.

    I found removing the circlips a bit tricky, but in the end just used two spectacle/ jewellery screwdrivers, small enough to fit in the circlip holes was the easiest way to remove them.

    I bought a cheapo bearing press (like this) to put back together.

    Eventually, I had an off which dinged the 50t chainring, and at that point I replaced the BB30 and FSA crankset with a Praxis BB30 to Hollowtech II converter and an Ultegra crank. BB is now silky smooth, with no creaking.

    I’ve replaced my headset bearings recently also, the hardest part of that was finding out the right part number, when the Cannondale shop gave me the wrong bearings. But I researched, learned a fair amount about headsets and showed the old parts, and the web link of the correct parts to the store, who searched, but eventually just stripped down a bike on their shop floor to give me the right bits.

    Good luck.

    #889117
    0
    peted76

    I think that when the bike

    I think that when the bike was brought is surely less relevant to how many miles it’s done and 6250km’s since july through winter, with little ongoing maintenence done yourself, is a lot!

    What is a service anyway? I’d expect a basic service would cover a clean, thourough checking  alignment and condition of all the parts, cables replaced as defacto although I don’t begrudge the three quid for cables my LBS charges, and torquing of all bolts.

    I think you’ve also thrown up another issue here.. I think the ribble you’ve brought may not be the best bike for your needs. Surely you’re a candidate for a steel is real, threaded BB, made to last bike running on a set of built for British weather Royce hubs and a set of canti’s (or discs) may be better. 

     

     

    #889115
    0
    StraelGuy

    I’ve got the tool shown above

    I’ve got the tool shown above but made a redneck press using bits from B&Q, this is my blog post showing how to do it. As unconstituted said, dead easy job.

     

    Replacing a press-fit bottom bracket.

    #889113
    0
    matthewn5

    Getting pressfit bbs out is

    Getting pressfit bbs out is simplicity itself – use a tool like that or just tap on them with a blunt rod – not a screwdriver in case you damage the BB shell.

    I made my own BB press with a length of threaded rod and two short lengths of wood. Worked for me. Total cost: about £20 including the cups.

    I doubt the cables need replacing, You can usually wind up the frayed cable and stick a ferrule on it. They don’t come off if you squeeze them properly.

    #889111
    0
    tritecommentbot

    Walk away.

    Walk away.

     

    Was scared about touching pressfit BB’s but in the past two months have had to have a go a number of times. (Removing shitty internal batteries from downtubes, swapping cranksets etc).

     

    Dead simple. They’re all the same, GXP, 4130 etc, don’t matter. Just get a tool from wiggle:

     

    http://www.wiggle.co.uk/lifeline-press-fit-bottom-bracket-installer/

     

    and squeeze it in. People make a big deal on the internet about these BB’s, which put me of it at first. Lets face it, people make a big deal of everything. 

     

    Taking them out is easy. Get a metal hammer (not rubber one for sure) and a flat head screwdriver, and tap them out from any groves inside. Work your way round. I’ve even reused them after. Work great, no creaks or anything. Just don’t go ape. I did buy a tool to remove them, but it was shit. Looks cool though, may use for anal foreplay. 

    http://www.parktool.com/assets/img/product/_productDetail/BBT-90.3_004.jpg

    Looks like that but mine’s from Amazon for a tenner. Avoid.

    eBay a caliper or whatever you need and do yourself. £300 is proper cash. I could just about buy a full set of high end bikepacking bags with that crying

     

     

     

     

    #889109
    0
    sergius

    My winter bike gets used for

    My winter bike gets used for ~4 months of the year, though not for commuting.  It’s got 7000km over three winters on it.  In that time it’s on its third chain, second cassette, second set of cables (and bar tape) and second rear brake caliper (can’t bring myself to ride a bike with mudguards!).

    All of those I replaced myself, none was a big job nor expensive (even including the tools)

     

    I’d say all of those items were replaced as they got worn out/beaten up by the conditions.  The only parts I’d be worried over replacing are the BB and headset as I’ve never done it.  I tend to take a youtube approach though – I don’t mind buying tools and researching/doing things myself.  Worst case I have three bikes so if it takes me a while to sort something I can ride one of the others.

    #889107
    0
    fenix

    Sounds fair enough to me. 

    Sounds fair enough to me. 

    You don’t have to accept all of the work – but it does sound like your bike has been neglected. It’s kind of useful to have working brakes. 

     

    #889105
    0
    Grumpy17

    It does sound like you have

    It does sound like you have ridden through the winter on it so some expenditure is inevitable after that mileage.And a rear brake caliper WILL seize up eventually if you have no rear mudguard protecting it from muck and road spray.

    Tbh your circumstances are precisely the reason why so many people, who do none of their own maintenanace, buy new bikes all the time- because the cost of servicing by a shop against the price of a new bike doesn’t represent economic sense a lot of the time .

    Cost of parts is less than £100 and yes the brake caliper can almost certainly be restored to serviceable condition.But if you want a shop to do it for you then £200+ is the mimimum you are going to pay for this kind of work.

    For a reality check, take a studied look at the staff who work in these ‘large chain’ bike shops- and ask youreslf  the question do they fill you with awe at the thought of  their dazzling bike servicing skills. Or,as is more likely, do you not think in all honesty that what these 20 something year old lads are going to do to your bike you could just as easily do for yourself?

    #889103
    0
    Simontuck

    Is this not just a ‘duty of

    Is this not just a ‘duty of care’?

    If you have no end on your cable for starters, that WILL fray and is easy to sort and the cable end should stay on. The fact that you haven’t sorted it would lead someone to assume that you can’t or won’t maintain your bike. It’s then their duty of care to do it for you, or at least tell you what needs attention or you mght go away and then phone up complaining that your gears won’t change now they’ve replaced the BB and blame it on them rather than the fact that your cassette was overdue a change and just being moved about or degreased was enough to tip it over the edge. A chainstore mechanic won’t be keen on stripping, cleaning and trying to adjust things that may well need replacing as it takes time and they have targets to meet so I guess they’ll want to replace with new as it’s easier and they know it will work.

    I see this as just someone covering their arse tbh. Not a necessary question, but out of curiosity, was the bike clean/ish when you took it in?

     

    #889101
    0
    davel

    Depends on the abuse it sees
    Depends on the abuse it sees and how it’s been finished to begin with… And also how much you’re prepared to do yourself.

    I use my CX bike for commuting, sometimes through mud and over trails and is left at work during the day, uncleared, in that state. It also does the odd CX race and winter weekend blast and it doesn’t always get cleaned or looked after as it should. It’s a workhorse and it unfortunately is treated as such.

    Also cost about a grand, does about 4,000 miles per year, replacement parts tend to be 105-ish spec. I expect to go through a chain and cassette per year, I also got new headset bearings and bb in the first year and expect a full yearly service with a local (shit-hot, trusted and not a rip-off) mobile mechanic to cost £2-300. I don’t know whether your bike needs all that stuff replacing, but if it does and it’s part of a full service and clean, it seems to be in the normal ballpark for me.

    I could do everything that I’ve had done to that bike myself (although I’ve never played with headset bearings before so that’s an ‘unknown’ for me). But it would take me ages.. I’m not an experienced mechanic, so my methodical means S L O W. I’ve got a young family, I’m busy, it would be the odd stolen hour or two here and there so I reckon my bike would be out of action for a few weeks while I did it all. So that amount of money per year is a pittance when I consider what I’m saving in time and commuting costs for a different mode of transport.

    #889099
    0
    Mungecrundle

    I figure on spending about
    I figure on spending about £150 a year to keep my commuting bike in good serviceable condition. Chains, pads, tyres, cables and something set aside for the bigger jobs such as bottom bracket replacement, though I’m only on my 3rd in 14 years of ownership.

    I do however do all my own servicing, keep it OCD clean and strip the bike down twice yearly outside. Sitting in the sun surrounded by bits of bicycle an old toothbrush and a bowl of degreaser is a great way to spend a Sunday afternoon after a good club ride.

    £300 for repairs and servicing after what is a fair number of miles over the winter may seem steep, but remember that you are paying not just for the parts but for probably an hour or so of shop time which has to cover lots of costs in addition to the headline hourly rate paid to the technician.

    One way or another it will cost you to keep your bicycle serviceable: Do minimal maintenance and replace it every few years, pay someone to do the work or invest in your own tools, pay for your own mistakes, make your own judgement about what needs fixing and use your own time.

    #889097
    0
    DaveE128

    ps if you don’t ride with
    ps if you don’t ride with full length mudguards in winter already, this may reduce your repair bills in future!

    #889095
    0
    DaveE128

    The headset sounds odd. The
    The headset sounds odd. The rest might be justifiable. If you’ve ridden in bad conditions enough to have the rear brake seize up I wouldn’t be surprised if the cables were pretty rusty too. If you replace cable outers you’ll need to replace the bar tape I’m afraid. Some bike shops routinely change cables as part of certain levels of service.

    It is always ultimately cheaper to learn to work on your own bike and buy the tools.

    It is quite a lot of money, but I think they’re working on the basis of putting your bike into tip-top condition, not the bare essentials to make it rideable.

    Perhaps get a second quote somewhere else if you don’t trust them?

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