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Being Too Picky?

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  • April 8, 2015 at 12:57 pm #23690
    bjeato

    Hi All,

    Looking for some validation, or not as the case may be.

    Ordered a Cube from CRC, first one came with a healthy chunk missing from the top tube, as shown in image First. Returned and waited for an exchange.

    Second bike has arrived, with smaller bits missing from the back of the seat tube, image Second.

    Little bit frustrated, and want to send it back again and get a refund this time.

    Am I expecting too much? Would anyone else mark this down as something that can happen to the surface of a carbon frame?

    I’m pretty sure if I walked into a shop (that will be the new plan, ahem..) and ordered a new bike, I wouldn’t be expected to accept that as a manufacturing fault.

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Viewing 8 replies - 1 through 8 (of 8 total)
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  • April 8, 2015 at 7:29 pm #840665
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    bjeato

    twowheeltoys wrote:bjeato

    twowheeltoys wrote:
    bjeato wrote:
    Decision made, it’s going back. Props to CRC for the process, but I’d have to ask who’s checking them before they go out the door.

    Last time I bought a bike from CRC it had a checklist signed off by the mechanic who sorted it before being boxed, or was it meant as a rhetorical question?

    Rhetorical. Still, you have to wonder whether they just thought sod it, it’s good enough to go.

    April 8, 2015 at 6:26 pm #840663
    0
    twowheeltoys

    bjeato wrote:Decision made,

    bjeato wrote:
    Decision made, it’s going back. Props to CRC for the process, but I’d have to ask who’s checking them before they go out the door.

    Last time I bought a bike from CRC it had a checklist signed off by the mechanic who sorted it before being boxed, or was it meant as a rhetorical question?

    April 8, 2015 at 4:05 pm #840661
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    bjeato

    Decision made, it’s going
    Decision made, it’s going back. Props to CRC for the process, but I’d have to ask who’s checking them before they go out the door.

    April 8, 2015 at 4:00 pm #840659
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    Leeroy_Silk

    I don’t think you’re being
    I don’t think you’re being too picky at all. You’ve bought a brand new bike so it’s only fair you should expect to receive something scratch free.
    The only question I’d be asking myself is “was the money I saved buying from CRC worth the hassle of returning the bike and then buying from a LBS?”

    Incidentaly, I recently bought a shop soiled bike from CRC with a similar scratch to you pic one. CRC knocked £100 off the asking price.

    April 8, 2015 at 3:45 pm #840657
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    fenix

    I’d have probably just asked
    I’d have probably just asked for some money off with the second bike.

    April 8, 2015 at 1:11 pm #840655
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    bjeato

    2 Wheeled Idiot wrote:I

    2 Wheeled Idiot wrote:
    I wouldn’t be happy with it for sure….whether I’d be bothered to send it back is another matter. Bikes are designed to be ridden and do pick up scratches and knocks and paint chips, in a year or two this bike could be covered in them…. Maybe ask for a slight discount or some store credit…

    It was a faff sending back, that’s for sure, but it’s that niggly psychological thing.

    If it was the first one to come through, chances are I wouldn’t have bothered to send it back at all. But strangely because this is a replacement, it enhances the annoyance.

    Maybe I just need to go a bit Wabi-sabi on it all.

    April 8, 2015 at 1:09 pm #840653
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    TheHound

    You expect to pick up
    You expect to pick up scratches after riding. But I wouldn’t accept a brand new bike being like that.

    April 8, 2015 at 1:03 pm #840651
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    2 Wheeled Idiot

    I wouldn’t be happy with it
    I wouldn’t be happy with it for sure….whether I’d be bothered to send it back is another matter. Bikes are designed to be ridden and do pick up scratches and knocks and paint chips, in a year or two this bike could be covered in them…. Maybe ask for a slight discount or some store credit…

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