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Hi,
I was involved in a cycle accident at the beginning of this month. An Iceland home delivery van didn’t see me standing on a turn lane and drove straight into the back of my bike. Fortunately I wasn’t hurt but the bike needed some repair (already done). The driver stopped and gave me his details telling me I should just claim it from Iceland’s insurance. I called Iceland and then their insurance who opened an investigation. However, for two weeks now the insurance company tells me that Iceland (i.e. their client) is not replying to their questions and that there is nothing they can do but wait for Iceland’s reply. Now I’m wondering:
1. Is there a deadline in the law somewhere or can Iceland just stall the whole process by not replying to their insurance?
2. In case Iceland / the insurance company just drag this process out (perhaps in the hope that I will give up) who should I go to? I’ve spoken to a couple of cycle accident claims companies (e.g. CAMS) but they told me they are not taking up a claim unless I was injured. The claim is probably worth no more than £40 so I don’t want to pay for a solicitor unless there is a way I can claim those fees from the insurance too.
3. Do you have any other advise about what I should do in this situation?Many thanks,
Paul
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