Bike to work scheme – eligible items

Cleats come with pedals, pays
Cleats come with pedals, pays to do a little research before firing off an email and getting arsey at someone who is only trying to help you.

They have never ever come with shoes, there are a fair few different cleat types for each shoe fitting type. I’d take the cleat issue up with who ever you had the pedals from.

Bike2works FAQ’s (assuming thats your actual scheme) states

’What equipment can I choose?’
Cycle helmets which conform to European standard EN 1078 Bells and bulb horns Lights, including dynamo packs Mirrors and mudguards to ensure riders visibility is not impaired Cycle clips and dress guards Panniers, luggage carriers and straps to allow luggage to be safely carried Child safety seats Locks and chains to ensure cycle can be safely secured Pumps, puncture repair kits, cycle tool kits and tyre sealant to allow for minor repairs Reflective clothing along with white front reflectors and spoke reflectors It is the employer’s choice what safety equipment is offered, but you may wish to confirm with your local tax inspector whether the equipment you provide falls within the tax exemption

So they shouldn’t have done you the shoes in the first place.

I believe cycle solutions are
I believe cycle solutions are correct in stating that cleats come standard with pedals rather than shoes, that’s always been the case in my purchasing experience at least.

With my employer’s cycle to work scheme, the voucher can only be used for bikes and safety equipment. There is no specific definition of “safety equipment”, but the suggestion is stuff like helmets, jackets, lights, locks etc. To be honest, I wouldn’t expect either shoes or pedals to be covered under the scheme.