Chain Reaction Cycles email spam

I bought a lot of bits and pieces from CRC, I ride around 900 miles a month through all weathers and regularly trash chains, cassettes, brakes, etc. I probably spent a few hundred quid a year with them. But lately, this lot have been sending me emails asking for reviews of everything I buy.

Normally when a company does something like this, you simply visit your account page and disable whatever it is you don’t want to receive. But there are none of these options on the CRC website. Furthermore, despite my repeated requests that they stop, CRC ignored my correspondence and continued to plague my inbox with these emails.

Now it isn’t really a big deal but considering that otherwise, I receive no spam, it is annoying to have to keep deleting them. But it’s even more annoying that a company who I’ve bought a fair bit of kit from won’t listen to one of its customers. So I’ve randomised my password, changed my email address to something nonsensical, sent them a few choice messages on Twitter and Facebook, and promised from now on to use their competitors. And don’t get me started on them using huge boxes to send powerlinks and the like.

Like I said, it isn’t something I’m going to dwell upon, but it’s annoying how some companies just don’t give a toss about what their customers think. Hopefully Wiggle (who I’ve had no issues with) won’t fall into the same trap.