[drb377]

Is anyone else have problems with Specialized replacing their Roval wheels under warranty?

Specialized have changed their warranty for purchases after 1st July 2018 and have limited it to a 2 year period. However, Roval wheels prior to this date are specifically covered.

Their International warranty

https://media.specialized.com/support/collateral/0000109727-warranty-intl-en.pdf

clearly states that “Lifetime Warranty on Roval-branded whhels: Specialized warrants Roval-branded wheels to the original purchaser for as long as the priginal purchaser owns the Product”

I am the original purchaser of the Roval wheel. Specialized are refusing to replace my wheel

 

Topic

[drb377]

Specialized current published

Specialized current published warranty on Roval wheels purchased prior to 1/7/18 is: https://media.specialized.com/support/collateral/0000109727-warranty-intl-en.pdf

Otherwise, this would mean:

Prior to 1/7/13 it is a life time guarantee

Between 1/7/13-30/6/14 it is a 3 year guarantee up to 30/6/17

Between (1/7/16 and 1/7/17)-30/6/18 it must go back to being lifetime

After 1/7/18 it is only a 2 year warranty

Really?

 

[drb377]

Specialized current published

Specialized current published warranty on Roval wheels purchased prior to 1/7/18 is: https://media.specialized.com/support/collateral/0000109727-warranty-intl-en.pdf

Otherwise, this would mean:

Prior to 1/7/13 it is a life time guarantee

Between 1/7/13-30/6/14 it is a 3 year guarantee up to 30/6/17

Between (1/7/16 and 1/7/17)-30/6/18 it must go back to being lifetime

After 1/7/18 it is only a 2 year warranty

Really?

 

[Mr Pennington]

If you purchaed your wheels

If you purchaed your wheels between July 1, 2013 and June 30, 2014 this says Roval has a 3 year warranty. https://media.specialized.com/support/0000034485/0000034485.pdf

 

[Author]

Replies