In conclusion to my original post - PayPal has now fully refunded the cost of my purchase. I have to say they were pretty good.
After many emails back and forth between myself and the seller, it became clear that I could potentially loose my money. The reason why PayPal refunded my money was because despite repeated attempts to make contact the seller never responded to their emails.
My experience has taught me to try to resolve whatever issues you have with the seller, but if the situation becomes seemingly shadey, use the intermediary i.e. Your Credit card company or PayPal . Interestingly, in the time it took PayPal to investigate and refund my money, my credit card company still haven't even made first contact!!!!
You want protection on you purchases/sales PayPal all the way!!
Thanks for all the comments.
To all you roadies out there. Just to let you know, there is a company called Yeoleo Sports, who purports to built excellent carbon road wheels.
They are a sham and a fraudulent operation. I paid £691 plus import duties, plus additional cost for specific tubeless tyres, sealant, tape, and valves. Then when they eventually arrived they needed to be trued and dished as they were not functional. Then I had to have the tires put on by my bike mechanic, and after 8 layers of rim tape and electrical tape the tyres mounted the rims.
I rode them twice, under 100km, after the second ride I heard a rubbing sound, stopped to check, and found the wheels to be out of true, again. Which by that point had rubbed a significant amount of rubber from the tyre, and carbon from my frame. I had also noticed that they were pulsing under braking even when braking fairly lightly. On inspection i found the brake tracks were rutted and look to be delaminating. Needless to say, whilst descending a long straight road a road bike can achieve very high speeds, and on this ride I hit 51.2 mph, had the brake tracks/rims failed completely I would not be writing this now.
I'm am an enthusiast and addict of road riding, and researched this company, and searched forums, YouTube etc for positive and negative feedback for Yeoleo Sports, it's all positive............. In my experience, it's everything but positive!! The text that follows is a direct response from Yeoleo Sports linked PayPal email and it's verbatim :
"totally it is a liar, yoeleo sports company is bankrupt, what jasmine did is to eat your money.
so GOD bless you.
by the way, you are asshole"
please conatct me if you want the video of the wheels, if you are still considering buying them. Please tell all your friend and club members to avoid too!!
Update - I am at last communicating with Jasmine, who has confirmed that the very odd response I received from Yeoleo's PayPal account was a hacked response. She is working with me as best she can, and seems completely and sincerely apologetic for the failure of their product. Which seems in line with all of their positive feedback from other buyers and users of their products. We are working together to come to a reasonable resolution.
Had Jasmine responded to me before the hacked email, we could have come to a better conclusion, however it was outside her control.
I will update this post as to when there is a suitable settlement agreed.
As as far as it goes, I would say that my experience seems be an isolated incident, from a company with a pretty strong following.