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forum
Great Customer Support
After finding what I suspected was a crack in my Frame I took it into my LBS for a second opinion and off it went to Giant to be checked. Considering I bought the bike prior to moving to Blackpool from another shop the support I got has been fantastic.
Steve and Matt at www.the-bikeshop.com have been brilliant in handling the warranty claim and today called to say that a replacement frameset had arrived for me.
Giant Bikes have been top class too with a stress free warranty claim generously replacing my 2.5 year old SCR with a Defy.
It really is worth supporting your LBS especially when you get such great support when the chips are down.
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
Latest Forum Topics
Latest Comments
- ktache 7 min 22 sec ago
Obviously can't be trusted, antisocial, ban motor vehicles...
- ktache 12 min 8 sec ago
But getting paid for it is the very definition of professional....
- ktache 20 min 44 sec ago
Never had a Shimano QR fail on me. They just work. And the top end ones look good too....
- Backladder 1 hour 6 min ago
If you're only looking at the guy in front of you then you're going to crash whatever brakes you have, you need to look beyond them to anticipate...
- jaysa 1 hour 32 min ago
As a woman, this works great for me! My chain broke once, and a kind guy stopped with a chain breaker and sorted it all out for me. We stopped at a...
- andystow 2 hours 23 min ago
Same. I also have gone through a bunch of their tyres, and only the extralight disappointed (torn sidewall) but the standards are fantastic....
- chrisonabike 4 hours 21 min ago
Indeed - but it's no more inconsistent than our current road design - very often UK high streets are "for shopping" and also a busy through route....
- mike the bike 5 hours 51 min ago
If you ask the world's leading economic commentators how many people have been rescued from abject poverty by capitalism the average answer would...
- The Larger Cyclist 6 hours 15 min ago
loads of parking