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Strava is down this morning for many users after major update

Major outage for fitness activity tracking app after launch of new interface

Strava is down for many users this morning after a major update to the popular fitness tracking app including, as we reported on yesterday, a new interface.

> New look incoming to Strava’s app layout

The new features aim to make the app easier for athletes to use – but many took to Twitter this morning to say that they could not access Strava or upload activities.

A straw poll of road.cc staff found that none of us seem to be experiencing an issue with the app, but that’s certainly not the case for many others.

One Twitter user who works in systems administration for a bank suggested that Strava is still working for those who have not installed the new version yet, with another wondering whether the number of people trying to update the app at the same time had overloaded the company’s servers.

A variety of error messages have apparently been received by users of the service, with some being notified that there has been a data leak and advised to change their password.

Others have found that they cannot upload their data through the new interface.

The Strava Support account on Twitter has not yet posted regarding the problems encountered by many users this morning, nor has there been any news on the main company Twitter feed; if you have experienced issues with the app today, let us know in the comments.

In common with any tech-based business, Strava has experienced major outages before – including one in January 2019 that left many users wondering whether the bike rides they had just completed but couldn’t upload to the app had happened at all.

> Strava is down – and some people are wondering if their bike rides happened today

More serious was the ransomware attack suffered by Garmin last year which targeted its Garmin Connect website and left users unable to upload their data.

The company reportedly paid a multimillion dollar sum via ransomware negotiation specialists  to hackers Arete IR to the hackers – believed to be the Russia-based group, EvilCorp – who had taken its services offline.

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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Velo-drone | 3 years ago
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Had some temporary trouble getting to the website, but resolved by early morning.

Was quite annoyed to find that it seemed to have switched from a one-touch to a two touch process to get from main app screen to view my own activites - but fortunately it seems to be just a setup issue, in that there are three tabs on the "You" section, and the initial default is to Progress rather than Activities - but after you've selected Activities it does seem to take you straight in to that tab from then on unless you change again

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Sriracha | 3 years ago
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I didn't update the app. Earlier today it was not working, just a spinny thing going round. Now it does work, my data and previous rides load up. I still haven't updated the app.

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Awavey replied to Sriracha | 3 years ago
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Yes, I'm confused as I've had those 'new' icons and navigation for several weeks now and I can access Strava fine at the moment, though I see theres a new app update today, which I'll hold off applying just yet

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