[fixation80]

Hi, I have purchased, or so I thought a Tiagra rear mech from Chainreaction cycles. No problem with the sale, it’s the after service I’m having trouble with. Chain reaction completed the sale, at a good deal I might add, and dispatched the rear mech via Hermes. Hermes quickly informed me they would deliver on Sunday last between 1pm and 3pm, wow that was quick I thought. On Sunday, being self isolating I never went out and the rear mech did not arrive, However I was surprised to get an email from Hermes saying because I was not at home the item would be delivered today. Now then, was not out, the delivery man did not leave a card notifying of a missed delivery. The time for due delivery today was for again 1pm to 3pm, again no show, and no card. At just after 4pm I got in touch with Chainreaction via customer services chat box concerned about non delivery, I had contacted already earlier in the day, am, expressing my concerns Hermes were not coming across as honest. I was informed that Hermes would probably deliver in a two or three days. That was at odds with the hermes email regarding delivery. As a keen cyclists wanting to exercise as advised by HM Goverment this advice means that I am going to be tied in until delivery takes place, two perhaps three days. As I was distrustful of Hermes I asked about the possibility of cancelling the order, no way was the answer, the ball was in Hermes court. Two missed delivery promises and no way of getting through to Hermes, high premium phone rates (70p per minute plus)plus your own service provider for hanging on the phone. No email provision, this has me wondering about the service I’m being given. Anyone else out there had problems with Hermes, I can’t understand why they would lie abot the reasons for non delivery. Sure Convid 19 is causing problems but that doesn’t account for lying.

Topic

[dave atkinson]

once we lost a £5k set of

once we lost a £5k set of reynolds RZR wheels because the courier company had mangled the address and the first line was missing, so the courier just lobbed it into the porch of the first house he saw. we only knew they’d been sent when reynolds started asking for them back…

[fixation80]

Cheers, thanks for response!

Cheers, thanks for response!

[dave atkinson]

we’ve used them for sending

we’ve used them for sending review kit around the country for years, with a few issues but really not many. i do think, though, that if delivery drivers are deliberately dishonest – saying they’ve delivered something when they haven’t – then the support mechanisms are pretty poor. i’ve had that a few times from different delivery companies, presumably just drivers up against it to make their quota.

[srchar]

They’re about the worst of a

They’re about the worst of a bad bunch IME.

They managed to “lose” some wheels I sent, after they were scanned into their depot. Given that they were on the limit of their size restriction, I’m inclined to believe they were stolen. I hadn’t insured them because they weren’t going to get broken and I couldn’t see how they could be lost, being absolutely huge. I got zero compensation from Hermes.

A Wiggle parcel of mine was delivered to an address about half a mile away from me just a few days ago, for no good reason, then the day after, an Amazon parcel for the person at that address was delivered to me.

I don’t touch them with a bargepole for sending anymore. Royal Mail are only a little more expensive, but the service is far better and, I think, worth the additional cost.

[fukawitribe]

Used them for years, not had

Used them for years, not had a problem – that’s sending stuff but not had any real issues I can remember on the receiving side either. Worked in the international courier side for a few years, and close dealings with the domestic side, saw a lot a crap and Hermes don’t actually seem that bad to be honest, seem to have a lot less problems with management, drivers and deliveries than, say, Yodel had. That said, there’s always going to be some shite people in any business – unfortunately sounds like you’ve hit one of those.

[ktache]

Hermes are a bit dodgy, they

Hermes are a bit dodgy, they all are really, I’ve had some bad things with DPD too.  And Fed Ex and DHL have been drageed down by them.  I never liked complaining, the drivers are given enough of a terrible time already, too many packages and not enough time, I just live with a bit of frustration and get the stuff eventually.  Being told there is no one in when there were 2 people in at all times, even got sent a picture of the flats from the drivers seat of the obviously parked van once too.

For all of their faults Royal Mail are always predictable, if we were ever to get the option I would pick them, but you never get the choice, just the sinking of the heart when you get the first email or text.

[Author]

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