[wtjs]

Why do these companies alienate customers by deliberately obstructing complaints? On the Halfords Intercity Folder topic you can see that I was very complimentary about the bike. However, there is a fault on the rear tyre of a bike I collected only 5 days ago (photo to follow)- the sidewall had detached from the wire bead. I assume this would be a simple problem to solve as I have the photos. I then discovered that Halfords doesn’t publish an email address for Customer Services- they require you to use ‘Live Chat’ in which you contact people who don’t know anything about cycling and are probably in another country. The simple question I asked was ‘Please give me the email address of Customer Services’. 10 minutes followed with no reply, followed by this, from ‘Mehnaz’:

As we do not have any updated email id right now so what best I can do for you, I will marked an email on your register email address and you can revert back on that email and I will forward it to the team.

You will all appreciate that this is a brush-off designed to achieve nothing. Halfords Customer Services Live Chat is unable to provide an email address for Halfords Customer Services, but Mehnaz is apparently able to forward an email to them from me- except I have no address to send that email to!

Topic

[hawkinspeter]

David9694 wrote:

Over-inflated? 

No, it’s just the way I’m sitting.

Seems unlikely that wtjs would over-inflate a tyre enough to cause that damage and I would expect over-inflation to cause a more dramatic failure with a noticeable hole in the outer. Even if the tyre was over-inflated, it still looks to be a manufacturing defect to me.

[Simon_MacMichael]

wtjs wrote:

I have now found resolutionexpert@halfords.co.uk which appears to be a way of nipping in the bud time consuming complaints from bolshie old knackers who are in the right and have an impregnable case. I hope it works.

Let us know how you get on with that.

[David9694]

Over-inflated? 

Over-inflated? 

[wtjs]

It’s an excellent bike! None

It’s an excellent bike! None of it appears to be made of pasta glued together with spit. I have now, he says smugly, solved the ‘creaking’ noise, which proved to be the massive main frame hinge, and have established that this cheap bike rides as well and is as fast as my much more expensive Birdy! I just want a new tyre and I’ll keep going until I get it.

I have now found resolutionexpert@halfords.co.uk which appears to be a way of nipping in the bud time consuming complaints from bolshie old knackers who are in the right and have an impregnable case. I hope it works.

[hawkinspeter]

Well, that’s clearly a

Well, that’s clearly a manufacturing fault, so Halfords shouldn’t be trying to avoid dealing with you.

One possible tactic is to insist on returning the entire bike as it’s not fit for purpose/faulty and see if that prompts them to be reasonable.

[wtjs]

The bead detachment

The bead detachment

[wtjs]

The tyre

The tyre

[Author]

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