Canyon

There have been discussions recently around the fact that people like the look/price of Canyon bikes, but different feeling about handing over £000s to find out that you aren’t keen on the bike. So I asked Canyon UK for some info, emails shown below:

(they replied within 25 minutes!)

Hi Dan,

Many thanks for your e-mail.

Canyon doesn’t have a showroom in the UK. Canyon has a showroom at the factory in Koblenz, Germany. Koblenz is an hour from Frankfurt airport on the train.

Canyon’s 30 day money back guarantee means that, providing the bike has not been used for more than a test ride on a clean, dry surface, we can offer an exchange or full refund anytime during the first 30 days after delivery of the goods. Full right of revocation terms are available on the following page: http://www.canyon.com/_uk/terms_conditions.html

Sincerely,

Cullen Ward – Canyon UK

Tel: 020 8501 2582 ,
Hours: Monday to Friday 10am – 5pm
Email: uk@canyon.com
Web: http://www.canyon.com/_uk

To ensure the fastest possible response please do not change the subject or ticket number when you reply to this email. Thank you.

Canyon Bicycles GmbH
Karl-Tesche-Str. 12
56073 Koblenz
Deutschland

CEO: Roman Arnold
HRB 2870, Amtsgericht Koblenz, Deutschland
Sales tax ID: DE 148719832

26/04/2012 12:50 –
Dan wrote:
Hi,
Is it possible to view and test ride a Canyon bike before purchase in the UK?

Thanks,
Dan.