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Chain Reaction Cycles : credit card fraud

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  • March 14, 2011 at 2:07 pm #641555
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    cat1commuter

    If there is a problem with
    If there is a problem with CRC, then it will show up as a pattern in the credit card companys’ fraud monitoring systems. Personally I think it is unlikely that their (large, mature, and professionally run) website is insecure. What is more likely is that, as the world’s largest online bike store, a number of people using them will also happen to be victims of credit card fraud. Human beings are wired to spot patterns. If you use CRC one day, then you have fraudulent transactions the next, it doesn’t feel like a coincidence, particularly when you can go online on SingleTrack and find other people with the same experience. How many members does the SingleTrack forum have? What proportion of them use CRC? I read that 7% of card users in the UK suffered fraud in 2010.

    If you are worried, you can always pay by PayPal on CRC (that way they never see your credit card details).

    Malware on Windows PCs designed to capture credit card details entered on the keyboard is a real threat.

    March 14, 2011 at 10:44 am #641553
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    0liver

    Correlation does not imply
    Correlation does not imply causation etc, but I happen to have made an order to CRC recently & then had a fraudulent transaction added to my, now cancelled, card. Then again I also used the card in my LBS as well as other online stores in the same timeframe.

    There is no proof on the quoted thread that it was CRC where the details were taken. It could just as easily been my LBS or a number of other places. However it does serve as a reminder to check your statements, and thank the banks for their ability to spot fraudulent transactions. I mean why would I want to spend 2 grand at John Lewis Online?

    March 14, 2011 at 9:01 am #641551
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    Tony Farrelly

    @SQUADRA I did read the whole
    @SQUADRA I did read the whole thread before posting my comment. I don’t see anyone on there from CRC saying they have encountered fraudulent activity (maybe I missed that?) – I do see people on there who’ve suffered credit card fraud and who are suggesting a possible connection between that and the fact that they used their card to buy stuff from CRC… don’t see any actual proof though.

    March 13, 2011 at 12:54 am #641549
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    the_mikey

    Thinking about all the
    Thinking about all the possible ways card details can be captured, it’s not beyond possibility that some people may have malware designed to pick up exactly the kind of information that one might enter at the point of purchase in an online store, no matter how secure the connection to the store is, if the customers pc is compromised then that security is bypassed.

    I had a card skimmed once in a Petrol station in Nice, but the bank stopped some suspicious transactions (starting off as itunes purchases and then attempts at large value purchases from Lebanon and Egypt).

    March 12, 2011 at 6:30 pm #641547
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    Tony Farrelly

    Well, probably more accurate
    Well, probably more accurate to say that some people who use CRC are saying that they’ve suffered credit card fraud.

    I haven’t seen any reports that say that CRC has encountered fraudulent activity against its customers, (and I have asked them) plus I can’t find any “media reports” I can find people talking about it on various cycling forums – which isn’t quite the same thing. I’d have to say that there are also plenty of people saying they haven’t had a problem and pointing out that given most people’s level of card use it could quite easily be a coincidence.

    Over the years I’ve been involved with a number of cycling forums and this has come up regularly – I can’t recall an incident on which it subsequently turned out that an online cycle retailer was the root cause. I stand to be corrected, but as someone says on the Singletrack – you’re much more likely to have your card skimmed at a petrol station.

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