Planet X delivery issues

Ive give up with Planet X.

Ive give up with Planet X. Not worth the head ache and the gamble if it is a big of shite..or ok.

Can’t fault Wiggle or Endura or Galibier where customer service still makes you feel secure.

If it said on the website

If it said on the website that delivery woud be with Yodel you should have shopped elsewhere. Shocking service in my experience. Don’t give your money to any company that uses these cowboys, especially if it’s fragile, or you don’t want it left 16 doors down/ on the neighbours roof/ outside your front door.

Good luck and you have my

Good luck and you have my sympathies, not that that is worth anything.  I had forgotten about the way PlanetX had decided to treat it’s workers.  Customer service was always going to suffer.  This is the run up to Crimbo with the now privatised Royal Mail getting hit by strikes next week.  Internet commerce is over.  Long live the non virtual shop.

DPD take a photo of your front door if you are out when they call.  You get an email.  There was one instance when the bloke just took the picture of the flat from where he had stopped the van.  I could predict the spot where he had must of leant out of the window.  The other half was in all day.  I did get to ride to the weird industrial estates in the odder parts of Reading thet I would never have gone to otherwise.  I’m glad I didn’t complain, those blokes are treated something terrible.  Those classic white van men do often drive in their sterotypical manner, but their shifts are too long and they are never given enough time to complete their routes at a sensible speed if they want to have a job tomorrow.

There is something wrong with this business model.  Cut throat competition has only lead to a race to the bottom.  I know that posties on bikes might not be able to handle the volume of parcels these days, but instead of a couple of small Royal Mail vans, we get a plethora of large white vans clogging up our streets, with less local knowledge leading to the concomitant decline in driving standards.   Not that I have never had run ins with postie drivers, familiarity breeding and all that.

kil0ran wrote:

zedbedboy wrote:

All sensible stuff gents. I have ordered plenty of stuff from them before and always had really good delivery service. The wheels I ordered had 50% off so I know I’m getting a bargain and I’m trying to be patient. I don’t need them immediately.

But I asked for delivery to work (working out that there wouldn’t be anyone at home on the expected delivery date) and now I don’t know when they will be delivered. I finish for Christmas on 22nd and the office is completely closed over Christmas week. So what will happen if they try to deliver then!

What’s riled me is that there was no attempt to offer me any help with this problem whatsoever. They’re clearly in a complete mess in the customer service [sic] and dispatch areas at PX.

They announced lots of staff changes and a reorg a couple of months back, probably reaping the whirlwind of zero hour contracts, agency staff, and all that jazz. Not bought anything from them for a while but certainly last year their CS was good enough to reply to emails within a couple of hours (and that was in a mega sale period)

Hopefully that’s royally biting them on the arse and they lose a stack of custom.

At busy times of year, PX can

At busy times of year, PX can be like this.  Busy times of the year are Christmas (obvs) and any time they have a big sale (which seems to be most of the rest of the year).

You will eventually get your wheels, but you have to be a bit patient.  I guess that is the price you pay to offset PXs typically low prices.

If you’re expecting things to work like this, it’s actually not too bad.  If you need whatever you are buying urgently or on a precise day, best to buy somewhere else.