Urgent admin attention required: Team selection broken all competitions

I’m actually quite
I’m actually quite disappointed in this outcome…

I don’t think anyone mentioned money… and the money really wasn’t the point…

The game was unusable for approx. 20hrs before the deadline….

So no Purist team and no Italian team… so two thirds of the ‘fun’ has gone.

I understand that Dave & Team (and they do a great job !) have to have their days off… but this time I think it has been handled badly… with a solution that doesn’t solve the problem a lot of players experienced.

No teams and a reduced number of available transfers.

Also, I don’t have a paypal
Also, I don’t have a paypal account, I just use the occasional one-off payment mechanism. It’s not worth the hassle to try and get a refund so if you think you should, please give mine to charity – something like an air ambulance would be good but I don’t really care what it goes to – stick a bit of petty cash in the charity jar at your local if that’s easier.

the email:
As you may be
the email:

As you may be aware, we had some issues with the Fantasy Cycling site which affected some users’ ability to select a team for stage 1 of the Giro d’Italia. The outages were caused by a database configuration issue. We’re sorry if it has affected your enjoyment of the game. There will be some downtime to the Fantasy Cycling server at around 10am tomorrow, after the Giro stage 3 deadline, while we make some updates to the server to ensure it doesn’t reoccur.

Over 1,600 teams were registered for stage 1 of the Giro, and we’ll continue to run the competition as planned.

Premium users

We’ve extended everyone’s premium subscription by one month by way of an apology, and if you missed out on entering a team for the Giro we’ll be offering you a partial refund on your premium subscription. Log into the game and go to http://fantasy.road.cc/giro2015 for details.

Looking forward to hear what
Looking forward to hear what you find out! Not to enter a team has been very frustrating. I tried friday evening/night, and saturday morning/day.

Stage 1 should be neutralised and all transfers from stage 1 to stage 2 should be free. It’s the only fair solution.

I unsubscribed from all
I unsubscribed from all emails. Can someone repost the email please?

7 transfers used for stage 2,
7 transfers used for stage 2, I don’t know whether to count myself lucky that hitting randomly fill my team a minute before the deadline collected 26 points and 2 riders that I would have selected anyway.

OTOH I find it a bit hard to get annoyed over a game that provides so much distraction for so little going wrong occasionally!

Hey guys let’s not get arsy
Hey guys let’s not get arsy with each other and enjoy the game.

I’ve sent an email to Dave, no idea when he will pick it up. I suggest we all just put a team in for today and carry on then we accept whatever decision is made.

Gkam84 wrote:It is countable,

Gkam84 wrote:

It is countable, Less than 2% of teams

What is that number though? The number of players who didn’t get teams registered at all? If so, then it will considerably underestimate the problem. It won’t include people like me who struggled through the problems to get some kind of team in, but weren’t able to finesse it into the team we would have wanted. Or like those above who put a preliminary team in early and then came back to find they couldn’t make changes.

This is reminiscent of last year’s ‘non-neutralised’ snow stage. Like that, it needed a decision taken early, and once it was left too long there really was no fair way to resolve it without penalising somebody. The only fair thing that could be done now would be to neutralise stages 1 and 2 and have unlimited transfers ahead of stage 3, and that would be getting really farcical.

Sure, there’s no way that server problems could have been anticipated, but what could have been anticipated was the start of one of the biggest competitions of the season, and that it would be a good idea to make sure that someone who could sort things out should be around in case some – any – problems occurred. Of people’s money is going to be taken for the game, then there really should be some professionalism in the level of support available.

Personally, I don’t have much right to complain, as I don’t pay for premium, so I haven’t really lost anything except for a bit of time and frustration that was my own choice. However, I might well have upgraded for next season, but after an incident like this that now seems unlikely, and I can certainly understand why those who have paid for the game would feel aggrieved.