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Cannondale delivery woes

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  • March 12, 2015 at 12:07 pm #23475
    Stinkers

    I have been having a very unhappy time getting hold of my Cannondale Synapse. Ordered back in early January for a mid February delivery date. Recognised that it was a best estimate and was prepared to wait. Delivery date was moved back to end February. Then mid March. Now mid April.

    Realise it is a popular bike but it is more that Cannondale have given no explanation, no communication at all and certainly no hint of an apology. My LBS has to look on the order schedule and a new date is just inserted. He’s tearing his hair out as he can’t get anything out of Cannondale UK and this is impacting a few of his clients. I’m now having to consider cancelling my order and looking at another manufacturer.

    Really disappointed in Cannondale. Was so excited about getting the bike.

    Is anyone else struggling?

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  • March 12, 2015 at 6:26 pm #836519
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    Gossa

    Marketing@cyclingsportsgroup.
    Marketing@cyclingsportsgroup.co.uk

    March 12, 2015 at 4:37 pm #836517
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    Gkam84

    I’ve been in contact with the
    I’ve been in contact with the Cannondale rep, it is the same as always, they make a batch, sell out, make another batch and then wait for that to sell out, so they never have any sitting around.

    March 12, 2015 at 2:32 pm #836515
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    Stinkers

    Appreciate the response,
    Appreciate the response, Clive.

    Do you have an email I can send the details through to rather than bother everyone else?

    March 12, 2015 at 1:51 pm #836513
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    Gossa

    What is the model, size and
    What is the model, size and ordering dealer and I’ll see what I can find out for you.

    The only delays I’m aware of are on the SM Ultegra disc because of the delays on the shifter/brakes but let me do some digging for you fella.

    Clive
    Cannondale

    March 12, 2015 at 12:45 pm #836511
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    Gkam84

    My LBS has a backlog of
    My LBS has a backlog of customers waiting on the Synapse. Can get anything else from Cannondale with no issues. Infact he took delivery for a few MTB’s that aren’t even for sale yet.

    The popularity of the Synapse has been its downfall, It was the same in 2013 and 2014. They simply don’t make enough to keep up with the demand.

    March 12, 2015 at 12:29 pm #836509
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    sergius

    I’m not sure if it’s a more
    I’m not sure if it’s a more general thing with 2015 bikes atm. I ordered a new Rose Xeon CDX bike a couple of weeks ago, only to be told it’s a 13 week wait.

    When I queried it, they said that there was a delay on the frame (which is obviously Rose specific), but they also said they had to wait on the Shimano hydraulic discs as well – I believe the Synapse has the same brakes?

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